MA
Marius A
Active since Sep 2011
21
Reviews
0
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Reviews
21 reviews16 months ago
No hassle service by private banker
I received exceptional service from my private banker Gulam Nagvadari. I needed an urgent home loan and he assisted and arranged for a good rate without any hassles. I have had a number of private bankers with Standardbank. Gulam by far is the best one yet.
56 replies
16 months ago
Standardbank Private Banker real time service
I had an immediate buyer for my car, and although I have paid it of a long time ago, I failed to find the Standardbank loan release form who financed it. I called Gulam Nagvadari, my private banker and after I explained the problem, managed to sort out the problem within 10 minutes, done and dusted. Gulam Nagvadari is the best Standardbank private banker I have had in all my years at Standardbank!!
56 replies
29 months ago
MTN's inability to effect a cancelation
Cancelled my contract in August. Followed-up in Sept. Followed it up in October. Its now November, contract is still not cancelled. MTN has surpassed Telkom in bad services, and not because Telkom became better... MTN is by far becoming the worst service delivery company, baring the Government. *********** idiots.
0 replies
51 months ago
Disclosing private records without permission
Discovery Vitality captured and disclosed personal and private information containing health information after been told, and after I sent formal instruction that I do not provide permission. Now, lets see if POPIA has any bite. Jis, Discovery is just bullying forward. Folks, we need to stop them!
0 replies
51 months ago
Discovery Vitality - It will bite you
I am (not) surprised to see that nearly all folks are unhappy with Vitality. Yet Discovery is not acting against it it seems. It must mean only Discovery is benefitting from it and that in general folks are not happy. I hope and whish this backfires on Discovery. I consider Discovery being the worst of thiefs. My complaint is the continues changes they apply to Vitality rules/ points/ criteria and more every year. The fact it has not stabilized mean they manipulate it to chronically enrich them, and the members must sweat to try and keep up, especially after they caught you in one of there products that depends on Vitality. I was convinced on its concept at first and the rules were acceptable, but they did not say it will change, and that is a huge concern. I changes and I'm no longer convinced on the concept, but they've entrapped me. I'm stuck. Stay away people. In the short term it looks good, but in the long term (for folks that have Discovery Live linked) this will cause you to loose plenty plenty - actually millions because you won't be able to achieve their ever changing goals and it will make your policies exponentially more expensive. Here's another warning: If Discovery find you to be too invested in Vitality, they get scared, and will review your policies linked to Vitality with absorberant increases to try make you cancel/ forfeit/ change so that it means you throw millions to them and they do everything possible for you not to rich your end goals where they need to pay you. Please please, don't consider Discovery for any product. It WILL bite you!!!!!!!
0 replies
51 months ago
Discovery Health Protector Plan - Warning
I have been bombarded with unproportioned premium increases on all my Discovery Live products, many of them Discovery don't sell anymore, go figure. One such product is the Discovery Health Protector. I've asked for a reason why the increases jumped to 15.02%. Their reason was ...they have to align premiums more closely to the expected future claims experience.... and it gets worse exponentially as one gets older, and the compounded effect will make it unaffordable very quickly. That is no reason because if it was then we could equally reason life has become to hard, we will pay you less premiums. Besides that: I've asked them strait, a) where does it state you are allowed to do so (else I would never have opted to buy this) b) How and when did you tell me you could do this (because if you had, I would never have bought it). c) Are you doing this equally to all that has this product, or are you targeting folks individually (I suspect every one gets a different increase depending how invested you are e.g. vitality levels). I think it is a real and dedicated act from Discovery to get rid of folks that has realized their game, and they will force you out with premium increases. I have been searching if I were the only one and was pleasantly surprised there are quit a few that are unhappy. I would like to get a critical mass of like minded customers because I think we have a real case to stand on against this. Let me know in a way that you can.
53 replies
57 months ago
Shocking revelations how MTN bullies elderly into contracts.
Shocking how MTN handles elderly. My mom 80 years old tried to cancel her account while it was in good standing with no outstanding contractual obligations. After calling the MTN callcenter, providing her with a reference of the cancelation, and after sending mails for confirmation to retentions mail account, My mom cried with me that MTN did not in fact canceled her account, they actually upgraded it with a 24 month contract instead. My mom is in distraught because there is just no way that she can try and fix it. MTN is arrogant, plays ignorance, and does not entertain any attempts to fix this and bullying my mom in unprecedented ways. They won't accept talking to me to try and salvage this. I whish I could show your the communique from MTN on this matter. Disgusting. I have just became their most shocked and annoyed customer. But not for long.
0 replies
65 months ago
Financial brokers, inform clients of frightening revelations discovered on Discovery Paid-up product premium anniversaries increases
Extreme worrisome revelations were made regarding premium increases during discussions with an actuary from Discovery. Discovery made it abundantly clear that they are not willing to reconsider premium increase reviews made on the existing paid-up products, and acknowledged that the premium reviews were purely done to make it "less affordable to the client, and less loss making for Discovery" They conveniently reminded the fact that the premiums were never guaranteed. The principle that I'm struggling with was those used to apply and affect increases, and most of all how they failed to explain explicitly how they've done it, and purposely confused facts so it deviates to what was really done. It resulted in a detrimental increase of an over-and-above product cost in my case (R400 000 npv) providing the client, me, with nothing to show from it. Discovery shamelessly acknowledge that the assumptions used to define a premium in its inception, turned out to be incorrect. I.e. Discovery made an error. For that mistake Discovery felt the risk need to be shifted to the client in the form of premium increases, and a big dose of it. The risk therefor have now conveniently been shifted to the client having to brunt it all. What irks me the most is that they camouflage the root being the “paid-up benefit” portion of the policy, but applying the increases based on the full policy value and plonked the increase value with the paid-up benefit portion, (i.e. they did not apply the increase based on the paid-up premium portion as they make you believe) and shamelessly proud themselves that they managed not to have impacted premium increases on the rest of the policy. How little do you think of the client not to see this? With this little scheme you managed to apply premium increases beyond the 25% curb, and blamed it on the paid-up benefit portion which was excluded from the mentioned curb. Shame on you. The affect, and compounded effect it will have in the long run, is HUGE. Making it a HUGE affordability risk in future. Note: If you lapse or cancel, you lose the million’s R’ you already invested. It will be as bad as if some-one stole your promised retirement benefit legally. This shows they have the means, and surely are using it. It should be an obligation for financial brokers to do your homework to confirm the above, and if you find the same, to warn any and all potential Discovery clients in your portfolio against this product, and to advise the impact implied to the existing Discovery clients. With an interest in your existing Discovery client portfolio, it is my intention to submit a complaint to the Ombudsman to try balance the fairness of it all and not let the client bear the brunt of it. It must be a win-win for both parties, or compromises distributed fairly . Who in your portfolio feels the same so we can combine efforts in the Ombudsman submission, and maybe other forums as a critical mass? Regards
0 replies
68 months ago
Loyalty is not a criteria for competitive premiums.
I've been a longstanding client for more than 13 years with business and personal cover with Outsurance. I expected when I added a motorbike, just a newer model of what I currently have, they quoted me 4 x more on a premium, even more that my other vehicle that costed 4 x the mbike value. I tried to explain it doesn't make sense, the agent rambled a scripted response. I requested a quote from a competitor and they offered a 3rd of the quoted value - which I happily accepted. Howcome would Outsurance jeopardize a longstanding client by doing this? I have given my financial broker instruction to get competitive quotes for all my Outsurance policies. I will gladly accept if even marginally cheaper. The lesson learned is that clients should be wary not to become complacent to one insurer such as Outsurance. Loyalty is not a criteria for competitive premiums for them. So why be loyal?
159 replies
70 months ago
Discovery Bank 456
I am an existing Discovery credit card holder for > 10 years. To my decrement my account have been transferred to Discovery bank. Since 3 June I have been trying to register to access the Discovery Bank App. Error saying my cel no does not relate to my profile. I have been calling the call center (I have a list > 10 reference no's) and Howard Ellis to support me in this. Apparently it is an easy fix, but the willingness and or ability to fix it has not yet been given to a proficient person. Every time I speak to an agent, they escalate it, they then promise it will be fixed the next day, or they rudely drop the call. I do not like Discovery. I won't promote them to any-one. But I'm stuck with them. My biggest life mistake ever. So please, just get me someone capable of helping me?
53 replies
Review Distribution
5 Star
2 (9.523809523809524%)
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0 (0%)
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2 Star
1 (4.761904761904762%)
1 Star
18 (85.71428571428571%)