LR
Lee R
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews21 months ago
Avoid RAIN like the plague!
Avoid RAIN if you want proper internet connectivity and reliable speed. We pay for 30Mbps download and upload speed and are lucky if we get 23MBps download and 1.8MBps upload, even when we repeatedly move the router around trying to find optimal locations. It works better one week, then reverts to dismal speeds the next. Worse, we've twice been told to default the router to factory settings and this has crashed our PCs. Their call centre - when you can even get through to someone - is absolutely useless. And they refuse to send a technician out unless the router is switching itself on and off - they couldn't care less that it's not functioning properly. Now exploring all alternative internet service providers.
116 replies
30 months ago
ASAP means nothing to Pick n Pay - empty promise!
Pick n Pay ASAP doesn't even merit a one-star score! I tried it today for the first time, placing an order that the app shows was accepted (and charged to my card) at 14h46. The delivery time was predicted to be 15h30-16h00. Just after 16h00 the app changed that to 16h00-16h30. When it hadn't arrived by 16h30 I started phoning the call centre but no agent answered the call and eventually I had to leave a voice message, No-one got back to me and the app then changed the delivery time to 16h30-17h00. I then resorted to sending an email, which has also elicited no response. When the app changed the delivery time to 17h00-17h30 (and I was needing to go out urgently, but also needed one of the ordered items urgently), I phoned the call centre again and got agent Shamila. She said the first driver assigned had a "problem with the bike" and no other driver had yet been found. When I insisted that I receive the goods I had paid for, asap, she contacted the driver department then called me back to say a driver had been located at Nicol Pick n Pay in Bryanston (approximately 15km from me). She could not say when he would deliver the items so I'm currently stuck at home waiting helplessly for them and having to rearrange my plans yet again. Absolutely not good enough, Pick n Pay!! I'll revert to using Checkers Sixty60 which delivers reliably, usually in less than 60 minutes, and keeps customers informed all along the way. The ridiculous ASAP app has been saying "We're wrapping your order" since 14h46 and it is now 17h15 and the delivery slot has been changed again to 17h30 to 18h00. Useless service.
131 replies
49 months ago
Untrustworthy firm in possession of millions of people's sensitive personal data
My data held by Transunion was breached, along with that of millions of their other customers, on an unclear date in early 2022. On 27 March 2022 - after fending off a week's worth of calls from probable fraudsters - I eventually received notification of this from the company, together with a voucher to access their so-called TrueIdentity product for free. Unfortunately their dysfunctional website would not allow this and their call centre was so overloaded that it was only late in the afternoon of 28 March that I managed to speak to a consultant. Escalating from consultant to consultant to team leader eventually - apparently - meant that the product was loaded onto my profile, but it did not show up on my dashboard. At my request, team leader Glen Pillay emailed me confirmation that it had been loaded and would be valid until July 2023 (previous consultants having indicated it would be valid for only 12 months). As an ethicist and a health practitioner who works with numerous vulnerable and financially stressed individuals I have concerns about the societal impact of the breach and thus asked Glen Pillay how Transunion has responded to the Information Regulator's requirements that it announce it on radio stations (in all official languages), in newspapers and on social media, He pointed me to a solitary piece of 'evidence', namely an article published on IT Web by Admire Moyo - who I note clearly wrote this at his own initiative. Perhaps because I repeated my query on email - sending a copy to Lee Naik, Transunion CEO - I was then told that the Communications Team would come back to me with a response during the course of today. It is now 10.30pm and no response has been forthcoming. Transunion's trust index rating of 2.4/10 is clearly warranted - indeed, even that rating seems too high. This is just not good enough, for a financial services company which holds sensitive personal data on millions of people in South Africa. I will watch with interest to see if this post gets a reply.
0 replies
62 months ago
Standard Bank incompetence left me stranded at a petrol station in the dark
My Standard Bank credit card is due to expire end April. I received an SMS saying the renewal card would be available to collect at Alex Branch - an inappropriate branch to which I've been arbitrarily assigned after the Balfour Park branch was closed (with no notification to clients). On Monday 8 March I phoned and spoke to Standard Bank consultant Tshepiso Willie Setebe, who said he would re-route the renewal card to Killarney branch (one of the few branches which I am certain remains open) and I would receive an SMS when it was ready to collect there. Last night I discovered while trying to pay for petrol that my current credit card is now marked as expired - 7 weeks early! I spent well over an hour on the phone to various Standard Bank consultants (two of whom left me on hold for periods of over 20 minutes and one of whom simply cut me off) ), in the dark on a petrol forecourt. I had no other means of payment with me and was on the point of walking 3km in the dark to my home, as the petrol station manager would not let me leave without paying and of course I could not call an Uber without a working credit card. Fortunately my partner then managed to collect my business cheque card from my home and bring it to me, allowing me to pay for the petrol and leave the station 1 1/2 hours after I had arrived. Today, 10 March, I have followed up and ascertained that Tshepiso Setebe in fact ordered the renewal card to be shredded, CANCELLED my existing card early (without discussing this with me!) and ordered a whole new card which will take 5-7 working days to arrive at Killarney branch and will require me to re-set my card details with every app connected to my old card, like Uber and Checkers 60Sixty. I am so hopping mad with Standard Bank for the indignity imposed on me last night, and the sheer waste of time then and today while trying to get to the bottom of things. Tshepiso Setebe is apparently now arranging for urgent delivery of a replacement card (tomorrow), for which I will be charged a courier fee - adding insult to injury. In the meantime, a time-sensitive Takealot.com order I'm supposed to collect tomorrow is probably going to be cancelled due to my card details going inactive!! I have asked for Tshepiso or his manager (Zipa Fourie) to contact me telephonically, but neither has bothered to do so.
56 replies
67 months ago
Lashman's Plumbing to the rescue!
Lashman's Plumbing came to our rescue yet again! Early on Monday morning we discovered a pipe had burst at our offices, flooding many rooms. Within an hour or so of being called, Lashman's was there to fix the pipe, allowing us to at least get on with some of our business activities while another company came to attend to removing the flood water and drying out the carpets. Well done, Eric Brown and team!
0 replies
74 months ago
Staunch, reliable stationery supplier!
My private practice has been an Office Gear customer for almost 2 decades and they have reliably supplied and delivered all my office stationery and computer consumables during that time. The day before the COVID-19 lockdown I placed an order and (unusually) collected it in person, and there they all were, busily processing customer orders and getting out as many deliveries as possible before the lockdown began. Really helpful, especially in a time of crisis! #SupportLocal
0 replies
76 months ago
Avoid Kirby Edenvale like the plague!
I have owned a Kirby vacuum cleaner for about 20 years and bought it because of Kirby's promise of life-time repairs and rebuilds. Kirby Edenvale is the local supplier and they were previously pretty efficient whenever we needed the machine to be serviced or repaired or needed to order new bags or accessories. In the past decade or so, however, they have persisted in making unsolicited calls to offer us services we DON'T need, like carpet shampooing attachments (we have no carpets) and they've simply ignored multiple requests to remove our number off their sales consultants' database - I have repeatedly said to them, "don't call me, I'll call you if we need anything from Kirby", but a month or two later and there is another unsolicited call, sometimes after-hours. Last year we actually DID need them, as our machine suddenly wouldn't turn on. Three times we made an arrangement for it to be picked up for a diagnosis and repair, and three times Kirby broke this arrangement with no explanation or notification. We gave up and bought another brand of vacuum cleaner. Today, however, I received another unsolicited call offering me carpet shampooing accessories - and consultant Vuyiswa had clearly not been briefed not to call us. I explained the situation to her and we ended the call, but I then phoned back to ask to speak to the branch owner - only to have Vuyiswa repeatedly hang up on me. I eventually got the office number off the internet and spoke to someone called Isabel, who recalled my name and my previous multiple requests to be removed from their database but could not explain why this was not done. She also could not (or would not) supply any contact details - cell number or email address - for branch owner Hein Miller, and could not say when (or if) he would be available to speak to me. She did advise that she would ask him to call me, but many hours later he has not done so.
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
5 (71.42857142857143%)