EB
elaine B
Active since Oct 2011
12
Reviews
0
Industries
Reviews
12 reviews16 months ago
DON NOT DELIVER LEGAL DOCUMENTS INTIME NOR CONTACT YOU WHEN THEY ARRIVE AT THE DELIVERY ADDRESS.
Poor Service Delivery. THEY DONT DELIVER INTIME AND DONT CONTACT YOU WHEN THEY ARRIVE AT THE DESTONATION. Enatis RTMC Dont give you a choice of courier company. PROBLEM I HAVE IS THAT THEY NEED TO DELIVERY MY VEHICLE LICENSE RENEWALS AND WE ARE ON THE FESTIVE SEASON WITH EXPIRED LIC3NSE DISKS AND IT WAS PAID AND ORDERED BUT NOT RECEIVED. WE PHONED THE CALL CENTRE NO ANSWER... IF WE DONT GET URGENT FEEDBQCK. I WILL TAKE THIS ON A HIGHER LEVEL AS THEY DRIVE AROUND WITH LEGAL DOCUMENTS THAT SHOULD BE DELIVERED IN TIME ACCORONG TO ENATIS.
0 replies
24 months ago
CAPE UNION MART ONLINE ORDER POOR SERVICE
I have placed an order on online Monday 29 April 2024. Followed up on Tuesday if the order is received and how long it will take. Confirmed tht the order has been received, but can't give an estimate when it will be processed and delivered. Today it is Friday 03-05-2024 and on my online order still no change, still showing order pending. Tried to call the call centre, with no sucess of answer after holding for 11 min.
0 replies
26 months ago
Poorest service provider ever. Braeking in on our premises without alarms going off.
Poorest service provider ever. They already broke in twice on our business premises at different times, without anything that get trigger on our alarm system at all. Our alarm system is running from a solar system that the system cannot go off. We did test it yesterday morning and it worked perfectly. Did not gone off at all. Still they got in and stole my inverter system and several other goods in my offices. We have phoned ADT and want answers on how is it possible that from the access window where the burglars came in to the alarm box system in 2 eyes which did not go off at all? Technical Department cannot even tell me how is it possible but this is there systems?
0 replies
41 months ago
Eugene Marais Hospital accounts department don't refund overpaid monies and pass the bucket every time to someone else, to whom the client must keep on following up with.
Terrible experience with the accounts department of this hospital. I had a surgery in March 2022. I was informed that I have an overdue account. I followed up with the medical aid and the hospital regarding the accounts via mail and telephonically with no conclusion. I also dealt with a very rude consultant with the name Marle. The next moment the hospital accounts department handed my account over to lawyers for overdue account. The overdue amount came from an co-payment which was increased and they never informed me as the client of the new co payment amount. I finally got feedback from the medical aid and they stipulated that the account should be paid by me with confirmed mail documentation. I did pay the full amount on the due account on the 11/10/2022. By means on the hospital account. The medical aid and the hospital made co-payment mistakes and make it the members/ patients reliability problem to get it paid/ solved. On the 21 October 2022 Roelene from Momentum Medical aid, notified me that the account will be paid from there side to the hospital after a review. I notified Marle, Karen and Logan the hospital accounts department team by means of the mail received from the medical aid and that the monies that I have paid should then be refunded in this case. Logan then replied that they will have to wait for the monies to reflect in their account before they can continue with the refund process. on the 9th November Logan replied that he has updated my account and that the refund is escalated to refunds team. On 16/11/2022 I followed up again, when the refund is scheduled to be paid out and Logan replied on the 18/11/2022 that I can follow up with Adel at the refund team. After several calls not coming through on this number I left a message. Adel phoned back today 22/11/2022 and advised that I left a message on a call centre number. Adel checked and can not see any refund that can be paid out to me so advised me to call the hospital again and spoke to Monlisa as she only deals with refund payouts. Called the hospital Monlisa just says that Marle is the consultant on the case and she is on leave will be back during this week but they cannot assist with my query... Again me as the client should start following up with all the relevant parties to get my monies refunded, my name clear that was handed over? Still with no answer of when my monies will be refunded. I am very disappointed in the accounts department of this hospital.
132 replies
42 months ago
THIS COMPANY IS NOT RELIABLE AT ALL!!!
Ordered a door stopper mechanism on the 24/03/2022 and haven't received anything up to date. They do not reply on emails nor answer any telephones. THIS COMPANY IS NOT RELIABLE AT ALL!!!
0 replies
43 months ago
Insist to give your ID number before giving any detail, harassing you daily
This consultants phone me on a daily basis telling me they phone with regards to an overdue hospital account. They insist that I have to give them my ID number over the phone. I refuse to give my ID number over the phone. If they phone me with regards to an overdue account, they should have my details. I asked that they should sent me a mail. But they keep on insisted on my ID number and phone me every day, Harassing me. These consultants are the rudest consultants. By means on the hospital account. The medical aid and the hospital made co-payment mistakes and make it the members/ patients reliability problem to get it paid/ solved.
133 replies
49 months ago
PC LINK COMPUTERS ARE SCAMMERS THEY DONT DELIVER YOUR ORDERS
I purchased a door closer on 24/03/2022 @ 10:00 online. Choose the delivery option and paid and additional R99. They confirmed on purchase that the item will be delivered in 2 days. Still nothing is delivered. When you tried to phone the number on the internet it is only a answering machine that indicate that you should follow up via email or online as a user. My item keep on showing online in order placed and product in process. I have emailed several time and request feedback on the website not a single reply.
0 replies
70 months ago
Worst customer service, that you can ever expect to received from a service provider.
Worst customer service, that you can ever expect to received from a service provider. We are sitting on day 22 since the complaint was lodged. On Hello Peter the only response we receive is "Our records indicate that you have been contacted and advised accordingly with regards to your query. Unfortunately, the feedback provided by the store remains the same. " but no records/ recorded phone calls to proof what was the decision as stipulated in their response. On other social media sites, the only response is they are busy investigating and will get back with feedback without a specific turnaround time! POOR POOR POOR SERVICE!!! I WANT THIS CONTRACT CANCELLED WITH IMMEDIATE EFFECT AS i STARTED WITH THE COMPLAINT BEFORE THE CONTRACT WAS ACTIVATED AND UP UNTIL NOW THERE WAS NO DEFINE DECISION. YOU CAN COLLECT YOUR PHONE (SAMSUNG A31) WHICH YOUR CONSULTANT AT HI CELL CELLULAR WONDERBOOM JUNCTION TOLD ME IS SIMILAR TO MY SAMSUNG S8. I REFUSE TO CONTINUE TO PAY THIS CONTRACT WHICH I DON'T WANT AS I WAS MISLEAD WHILE UPGRADING!
53 replies
70 months ago
WORST SERVICE EVER RECEIVED FROM VODACOM AND HICELL WONDERBOOM JUNCTION ON A UPGRADE THAT CHANGED OUT TO BE DOWNGRADED ON A CELLPHONE
It is with big regret that I write this review. I have done a upgrade deal upon a consultants word on the 29/06/2020 at Hicell Wonderboom Junction Vodacom Shop and are not happy with the deal done and the cellphone I received. I feel I was misleaded/downgraded and not given proper advice as I asked specifically for a similar upgrade to my current phone Samsung S8 and the consultant advised the Samsung S20 over a 36 month period and I asked for something that is on the same contract of 24 months period and I was advised that the Samsung A31 is a similar phone on the market currently that are comparative to my Samsung S8. I went on his word as I am no expert in this field and there was no Samsung A31 on display. These cellphones are not the same and can not even be compared in the same category. Vodacom informed me that they will follow up on my query and today 08/07/2020, I am still waiting for a conclusion on this deal query. In more than 10 years that I, my husband, my kids and our business are a loyal customer of Vodacom. This is the worst service we ever received from a service provider. I want a conclusion by end of today, what the way forward will be or none of our contracts will be upgraded ever again at Vodacom.
473 replies
70 months ago
MISLEAD BY THE CONSULTANT AND GOT A DOWNGRADED PHONE PERFORMANCE WISE - NEED THE DEAL TO BE REVERSED AND REDONE OR CANCELLED COMPLETELY
Good Day, Hope you are well. I have upgraded my cellphone on sunday 28/06/2020 at the above mentioned shop. I asked the consultant Geofrey that I would like to upgrade to a similar cellphone than the Samsung S8 that I currently have. He suggested that I take the samsung A31 and I took his word for it as their were no Samsung A31 on display. He also suggested the Samsung S20 but on a R1500 x 36 months which I cannot afford. So I took the A31 cellphone unaware of all it specifications and performance of this phone.( If I new I could get a better phone on a different package I would have done it that way around). This consultant mislead me completely, causing this whole situation that I am stuck in. The consultant switched the phone on in store after the contract was done and signed. At home I used the samsung transfer connector to transfer my data from my S8 to the A31. I then searched on the internet all the specs. of the A31 and are not satisfied with this cellphone. I HAVE BEEN DOWNGRADED INFACT OF UPGRADED! Never inserted my sim as I was unsure. I stopped doing anything on the phone and wiped it to factory setting. On Monday I went back to the store and waited for Geofrey to assist me as he was the consultant that assisted me with the upgrade deal. I told him that I am not satisfied with this phone. I have searched the specifications and it is not the same as the S8. It is not waterproof and durable as the S8. The cost of this phone and the package doesn't make sense to pay R24000 on the contract package for R6000.00 cellphone. After arguing alot he phoned the manager which weren't in yesterday. They refused to assist me to switch my contract deal stating that I have to sit with this phone for the next 2 years as I have signed the contract agreeing and it is processed on the system already. I then asked to get the monthly premium lower on this phone as the phone ain't that expensive, he finally told me that he can do a migration quote to a Red Data 6GB package for R729.00 per month but there will be Penalty/Migration fee of R1437.50 that I have to pay to get the contract package changed. (Which I don't understand as I am still running on my old contract till the end of the month the new one isn't activated with immediate effect.) I then took the migration Quote and said that I am not happy but will follow it up on a higher level. I phoned the upgrade section at Vodacom customer Care (29/06/2020) and spoke to Thabi, but the phone call got cut. I re-phoned and Spoke to Regina at 14:56 and she said that The store should assist me if I am not happy with my purchase as the customer consumer act states that I have 14 days to return my purchase if I am not satisfied. They then transferred me to Lebo and then To Menzi. Menzi was very helpful and also said that the store should assist me without refusal. He also called the store while I was on hold and asked that the Manager should phone me back tomorrow to get this problem solved. I have waited up until 14:24 on 30/06/2020 and got no call or any feedback from the store. I phoned Customer Care Upgrade Issue Department again and spoke to Mvidising. I asked what can I do in the situation as they refuse to assist me and the fact that I still didn't get any feedback from them whatsoever? She said that the store manager should assist us with the deal complaint. I must go and see him or contact him again. So we phoned the store at 14:45 and spoke to Judith the store Manager. He is very rude and refuse to assist us at all. He is claiming that the consultant did suggest another phone and I said no so I accepted that specific phone & package. He also said that I have switched the phone on and put my sim in ect. Claim that the phone was used already. (I would like prove of that.) As said in my previous phrase the consultant switched the phone on to show me that it is working and the camera. I asked Geofrey the consultant to put the phone back in the box before leaving the shop. At home I have used the samsung transfer connector to transfer my data from my S8 to the A31. I then searched on the internet all the specs of the A31 and are not satisfied with this cellphone. Never inserted my sim as I was unsure. I stopped doing anything on the phone and wiped it to factory setting. We insisted on the Store owners details but the Manager refused to give it to me. The way the manager talks to his clients is unbelievable. I am very upset with the after sales service that we receive at this store up until now. We as the customer is taking out a 24 month contract deal and are a customer from vodacom for so many years, been treated so disappointed at this store. I would like this contract to be changed to get another phone a.s.a.p. or Get the deal REVERSED/ cancelled completely at this store with me giving them back this phone which I didn't used and don't want and refuse to pay for 2 years for and get my upgrade redone from the beginning at a different store which is helpful and assisting.
578 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)