SG
sean G
Active since Oct 2011
8
Reviews
0
Industries
Reviews
8 reviews59 months ago
Extremely poor service
To whom it may concern I have been a customer of CellC for the past 18 years and would like to express my disappointment with the service that I received recently. I have been hounded by CellC’s Upgrades Department since March 2021 to upgrade my contract. I explained numerous times to your consultants that I will not be upgrading. Eventually around the 25th of May 2021 I received another call from your Upgrades Department and this time I agreed to upgrade my contract. Below please find the events that followed:- 27 May 2021 Coincidentally the Samsung A02 was delivered to me the same day that I received the below special on the 27th May 2021. I called CellC immediately to request an upgrade reversal from the Samsung A02 to the Samsung A21S special for R199. 31 May 2021 I called CellC again as the Samsung A02 was not collected. I spoke to Xolelwa – he said that it will take 14 days to collect the Samsung A02. I explained to him that the special will end on 6 June and asked if I could speak to his Manager or Supervisor to explain to him the urgency. He advised that his Supervisor was not available and that he will get his Supervisor (Nontlantla) to call me. To date, I have not received the call from the Supervisor? 4 June 2021 (12h14) 1. As I did not receive any response I called CellC again as the mobile was not collected. This time I spoke to Nthatisi in Follow-ups and deliveries. He advised that I should speak to Customer Care (084135) and transferred me. 2. At Customer Care I spoke to Tshiamo and explained the entire story again. He advised that he could not assist and that I should speak to someone in Upgrades and transferred me. 3. I spoke to Veronica in Upgrades who advised that she will escalate an upgrade reversal and arrange for the Samsung A02 to be collected and arrange delivery of the Samsung A21S. I informed her that the special will end on 6 June 2021 therefore the urgency and she responded that she was aware of the special and she will make a note that I should still qualify. SMS Reference Number 1060401294. 10 June 2021 Samsung A02 mobile phone was collected by Ram Couriers (RW21141702) in its original packaging. 10-18 June 2021 No acknowledgement of receipt from CellC? 18 June 2021 1. As I did not receive any acknowledgement since the Samsung A02 was collected from me I called the Customer Care Department (084135) and spoke to Dudu. After going through the security checks and explaining the issue all over again she told me that she could not assist and that I should speak to the Upgrades Department and transferred me. 2. Riaad answered at the Upgrades Department but he told that I should speak to the Follow-ups Department. Can you imagine my frustration now as I was being sent from pillar to post again? 3. At the Follow-ups Department I spoke to Ntombi. She said she will escalate the upgrade reversal - Reference Number 1061800668 (14 days later another escalation???). She informed me that I will have to call back next week as it takes 24-48 hours. Makes me wonder what happens if it’s not escalated as it has been 23 days since my initial call (27 May). I requested to speak to the Manager of the Follow-ups Department but was advised by Ntombi that I should contact the Upgrades Department to see if I still qualify for the Special (refer to my note of 27 May). She then transferred me to the Upgrades Department before I could complete my sentence. 4. At the Upgrades Department I spoke to Zanele (each time I spoke to a consultant in a different department I had to go through security checks which was becoming frustrating as I had to continually repeat myself and explain the reason I’m calling). I requested to speak to the Manager of the Department but she refused to forward the call asking me repeatedly why I wanted to speak to him despite me explaining that I had a complaint about the service and my upgrade. She said she will take the query and log a call which I refused and insisted I wanted to speak to the Manager. Eventually she put me on hold for a long time then came back saying that the Supervisor (Michael Makhube) was not available and she will get him to contact me. That was around 10h20 this morning (18 June 2021) and I have still not received his call. I am writing this letter as a matter of urgency and I would be grateful if my complaint and my issue gets resolved immediately. Look forward to your response. Regards DG Govender 0845793202
159 replies
68 months ago
Unauthorized debit order
Fraudulent debit order. I have never had an account with this company but today a debit order has gone through. please investigate
53 replies
70 months ago
cellc hopeless service
I'm am very dissatisfied with cell c fiber. I cancelled my contract only to find out it was renewed instead. I have been trying to sort this out for over a month with no one, I mean no one that knows what is happening. I call, leave messages, with no feedback. eventually called supervisor by the name of Jerard always says will get back to me but always seems to have an excuse. I called again today, he is not available, asked as consultant by the name of Chantelle Woodraft to assist with email for his manager Jerome. Her response is cannot gave it out. So how do we get queries resolved. this is so so ridiculous. shows how useless this company is
420 replies
73 months ago
Geyser claim
I must say that my experience from day one was really bad. My geyser failed on Saturday 18.04.2020. I sent a message from my phone app and within 2 minutes I was called. That's was great. They dispatched a plumber who came out within 45 minutes. He assessed and confirmed failure and submitted report to Miway. I was called a little later and was told to submit claim via app or call in om Monday(20.04.2020). I then submitted via app. Waited till Monday. I called in to ask if claim received. The consultant then said they have to send another plumber to assess which I found to be odd and advised that this is just a delay. Anyway they sent another plumber and confirmed the say thing. I then spoke to a lady who says the turn around time to process this claim is 5 working days. This was very upsetting to me as it was just a geyser and now I must be inconvenienced for so long. Not only that, i was told my excess was R2200.00 which also was a shock as some years back they replaced a geyser and my excess was about R1200.00. All they could say is that your scheduled was sent to you yearly and there is also increases every year but could not answer why so high as other insurance companies are much less. Eventually geyser was replaced 21.04.2020 which I appreciate and requested someone senior to contact me regarding this excess. I did receive a call a day later(arrogant senior consultant as well) and they were to discuss with management on reducing this. I was promised to be called later today(22.04.2020). Guess what no one has called. I cannot believe how they can charge such a high excess for something small..ridiculous. Also as I'm writing this got a call from a Busi(really bad tone when talking to me.) I would also like them to look into their recordings of their consultants. Disgusting service 0844794326
105 replies
93 months ago
Great Service
Excellent customer service from Sherice Stone
105 replies
103 months ago
BE VERY CAREFUL WHEN BUYING CARS FROM MOTORAMA RUSTENBURG
BE VERY CAREFUL WHEN BUYING CARS FROM MOTORAMA RUSTENBURG, people are not always honest out there. I was in the market to purchase a used car. Saw one that I like on above dealers website and enquired about it. I spoke to Herman, asked him the condition of the car and if anything needs to be done. This is including the paint job as the pictures do show a difference in the shade of paint. He advised me the car is in really good condition for the age and that when you buy a car you do a thorough check before selling it. Also he knew the last owner well. • He said that in the pictures the paint looks different but in reality it looked the same. • Said all tyres are good • Initially said had full service history then came back to say it does not, which I accepted. • Also that the car was not in an accident as such. With all that being said, I was happy. And being a so cold reputable dealer I paid upfront before going to look at the car. On my arrival at dealer (+-200 kms from where I live), I found below: • Both bumpers and side skirts were of different shade • Right front fender and door also different shade. • Front brakes about 1 mm left(basically no brakes) • Right rear tyre worn to wear limit • Clutch slipping(car was revving faster than the actual speed) • A very bad knocking noise from front suspension when turning. I was still willing to take the car with the body work like that but after driving and noticing these other problems, I said to myself, “what else must be wrong with this car that I have not checked yet” I asked Hans(sales manager)how did this car pass a road worthy/101 point check” with these issues. I got no answer. He offered to even replace the brake pads there (while I wait) and also I must give him R1000.00 and he will replace the clutch for me. What business practice was that? I advised them, due to this I do not want the car and if they could refund me. I was told they can but will charge a 5% cancellation fee. I lost R3800.00 plus my travelling to you because of good reference I got for this dealer and what was sold to me over the phone. I have come to terms with it and all I can say is that I learnt my lesson. DO NOT TRUST SALES PEOPLE. To top it all, one off the sales persons there, gave my number to the next potential buyer. Somebody from Durban. Was a surprise to me but I explained to him what needed to be done. I did not expect the car to be perfect or in new condition but at least be in a road worthy condition. I have expressed my dissatisfaction to the dealer but with a resounding don't care attitude. They say they send theirs cars to a independent roadworthy centre but highly doubt it as if it was sent to a approved centre, they would have picked up that it needed brakes, clutch , tyre, suspension repair etc. Also the fact that they acknowledged these issues, makes me wonder??????
0 replies
110 months ago
Incompetent
<p>Its the first time im using this company to be prooven right. Extremely poor service. It was so easy to sign you up as a customer but to proces a claim or get info...no words, its been going on for weeks with no result. try to speak to management but impossible. </p> <p>I will not recommend Discovery health to anyone because of my experiance.</p>
112 replies
123 months ago
FRAUDULENT DEBIT ORDERS
I LIKE TO SAY THIS THIS IS UNBELIEVABLE THAT YOU GET DEBITED R5200.00 FOR AN ACCOUNT YOU DO NOT HAVE WITH THIS COMPANY(MTN), WHATS WORSE IS THAT YOU CANNOT GET HOLD OF THEM TO SORT THIS OUT....FRAUD FRAUD FRAUD.<br> HOW DOES A COMPANY HAVE THE RIGHT TO DEBIT A CONSUMER WITHOUT HIS SIGNATURE???<br> <br> PLEASE I NEED ANSWERS URGENTLY
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)