LS
Lucille S
Active since Nov 2011
46
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0
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Reviews
46 reviews2 months ago
Key Care
I took out the Keycare Plus I was not explained the medical aid or given the option of choosing just no communication. The plan I chose now has pre authorisations for specialist and hospitals. Only covers you for PMB conditions when asked what this is they told me not to worry I am covered. I discovered that I have a problem with my bladder sent in the forms because it was received duplicate it was declined the second time the form was active now it will take 2 - 3 working days for it to be authorised and in the meantime I must just walk like this with **** running down my legs and I could be declined. What a nightmare. Just do not try Key Care Plan its a nightmare the whole system is a nightmare. So many rules and restrications. They even restricted me for 12 months on Blood Pressure, Menopause and apparantly this is a PMB condition. Their communication is something to be desired. Just wish I knew this before spending so much money monthly to be told in time of emergency that I will be declined. I thought a Government Hospital is bad and waiting periods are long but this plan is the same principal just more rules and restrications. So disappointed
215 replies
3 months ago
NO RENEWAL OF CONTRACT
8 Feb 2025 I told Vodacom not to renew my contract and someone did a reconcillation and I was told that it was canceled and nothing is owing. Now that I want to upgrade my numbers I am told that I am owing a R1000 how the hell do they get to this figure and where is the person that reconcilled the account?
112 replies
3 months ago
Hisense / Makro very bad service
I bought a double door hisense fridge/freezer in July from Makro. The Bottle Rack/Holder in the door broke i took the holder back to Makro they told me to contact Hisense. I have been calling several times everytime they say they will call me back as its not covered under warranty. How the hell does a Bottle Rack/Holder in a door break after 6 months. We only 2 people in the house. Very bad service from Makro and Hisense will never buy electronics from them again bad mistake dont waste your money
224 replies
3 months ago
CHAOS NO SYSTEM
HERM**** BRANCE 5th January 2026 I stood then sat in a line for 2 hours this is not normal???? Are we in a Government Hospital that services are so bad???? Only 4 people to serve customers. Constant chatting and disappearing into the back. After 2 hours I was told there is no script for me I told her that I did bring in a new script. Very rude and told me to come back, looked for the manager and told her I renewed brought in a new script on the 30 October 2025. My Doctor is only back on Wednesday. Told to send in a picture of the new script to the WhatsApp number. All WhatsApp messages Totally ignored. Only got my blood pressure and the heartburn tablets none of my other chronic. Found out that not all my information was transferred to the new Dischem card so not all my history is on the new card. What a big mistake was not told that my history will be wiped. Important lessen DO NOT CHANGE YOUR CARD. I then had to go stand in the self medication que for another hour as the assistant was chatting and diagnosing symptoms never knew he was qualified to be a male nurse or that he is a doctor why was the patient not referred to the sister in charge???? This is just not acceptable. The WHOLE DISCHEM PHARMACY SYSTEM IS RUN LIKE A GOVERNMENT HOSPITAL BE PREPARED TO WAIT FOR UP TO 3 HOURS FOR SERVICE IN HERM****. NO AIR CON NO WATER LONG LONG WAITS LOST INFORMATION DUE TO SYSTEMS NOT WORKING AND NO CO-OPERATION FROM STAFF. ALSO THE STAFF AT THE TILLS IS A HUGE PROBLEM THEY LAUGH AND CHAT ALL DAY. Another thing asking for a manager of the store. Bad News he/she is never available even when called over the mic most probaly clocks in and goes home comes back to clock out. Wish I can have this life.
0 replies
10 months ago
Who is the Chief and why is the indians running around with no structure????
Telkom Retirement Fund Application Summary Initial Application: Submitted on 25 March 2025 by Lindiwe Lekganyane (Telkom Retirement Fund Division). Documents sent to telkom@momentum.co.za. Expected Turnaround: 6–8 weeks (due by 20 May 2025). Follow-Up: Ongoing follow-up started after deadline. Reference: 30030166112. Contacted: Ratanang Koenana (Telkom team) and Mr. Comfort (team head). Mr. Comfort was unaware of the case but confirmed a tax directive had been requested. SARS Delay: On 12 June 2025, Momentum stated SARS had not yet issued the directive and that it could take another 21 days. SARS Confirmation: Same day, SARS (Ref: 538105253) confirmed a tax directive usually takes 48 hours and must be handled by the executor. Concern: Why is the process delayed beyond the standard timeframe, and who is responsible for resolving the SARS directive issue?
159 replies
11 months ago
gross negligence
Momentum Corporate Fund Administration On behalf of the Telkom Retirement Fund I am beyond frustrated and deeply concerned about how Momentum Corporate Fund Administration, acting on behalf of the Telkom Retirement Fund, has handled the payout process for the late Mr Philip Alfred Bremner (ID number available on request). We have been waiting over 6 months for the pension payout, and the only excuse we are given is that they are "waiting for a tax directive." However, after visiting SARS directly, I was told that no tax directive request—manual or electronic—has ever been made for this individual. That is alarming. Even worse: Every time I call and provide the deceased’s ID, Momentum agents claim they don’t know who he is. No one seems to be assigned to the case. I email almost daily – no replies. There’s zero accountability, and we’re always given vague or recycled responses with no progress. This is not just poor service—it feels like gross negligence. My mother, who is the rightful beneficiary, is an elderly woman living on a state pension, and she has been left in financial distress during this time. Where is the money? Who is responsible? Why is there no transparency? Momentum needs to be held accountable. This is not how you treat grieving families who are simply asking for what is rightfully theirs.
58 replies
12 months ago
My mom is 81 years old a state pension supported by her brother that passed away on the 18 September 2023
My mom is 81 years old a state pension supported by her brother that passed away on the 18 September 2023. His Telkom Retirement fund should have been paid to her as he was supporting her financially I have spoken to Ratamamg and Britney since 27 February 2025 till todate. They have so many excuses to pay out the funds to her. 1. No progress on the account 2, Manager/Director needs to sign tax papers or forms - 3 years later. My mom needs to go into a medical retirement facility and they refuse to pay the money. Is there an attonery or someone that call help us as these people are *****ing from a pensioner in need
58 replies
14 months ago
**** ALERT
This story of mine has been going on for months and Vodacom is ****MING PEOPLE and no one can bring the book against these people their new **** to lock people into payments and forever contracts. Example - I was told on the 26th Feb to pay the arrears of R680 this day was Wednesday I was promised they will cancel. By Monday when I heard nothing from Claudelle and called again that is 2 days later excluding the weekend and I was told I need to pay the arrears of R1108.70 cause their invoices are already out and I have to pay the arrears to cancel the contract. Be warned they will invent things to take the last cent for the contracts you have. It has taken me 3 months of calling , paying the so called arrears never receiving a statement . They block your account if you dont pay the said amount on the invoice even if the contract and handset contract is expired. They they make extra to unlock your phone. ITS A SICK GAME THEY PLAY TO ROB PEOPLE OF MONEY AND TO KEEP YOU LOCKED INTO THE CONTRACT AND TO PAY FOR A HANDSET THAT IS EXPIRED
248 replies
14 months ago
Service Cancellation and Complaint Documentation
Since connecting with Yuliti Fibre on December 1st, 2024, I have experienced persistent issues with your service that remain unresolved despite multiple complaints: Continuous speed issues that have been repeatedly reported but ignored Customer support and billing departments who appear to work solely from scripts, unable or unwilling to address specific customer concerns Arbitrary charges (such as an unexplained R20 fee) with inadequate explanation Unacceptable technical support that consistently deflects issues rather than resolving them Poor installation quality requiring exposed wiring and makeshift solutions No after-hours support despite charging premium rates (R867 monthly) The proposed cancellation fee of R1,587 is particularly concerning given: The service has been active for only two months Multiple unresolved complaints during this period Substandard service delivery throughout No meaningful attempts to address reported issues I have previously detailed these concerns in my email to Tanya, explaining my decision to terminate services. Your company's response - demanding a substantial cancellation fee without addressing any of the service issues - further demonstrates the lack of customer care that has characterized my entire experience with Yuliti Fibre. I am formally requesting: A detailed breakdown of all charges, including the unexplained R20 fee A review of the cancellation fee given the documented service failures Written confirmation of my complaint registration Escalation to senior management for review
0 replies
14 months ago
Vodacom *****ing money
Vodacom did not get any permission to extend any contracts verbally or in writing and they refuse to cancel the contracts is this legal???? The handset attached is paid in full 5 months ago but they still asking me for the package. These people are *********
336 replies
Review Distribution
5 Star
2 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (4.3478260869565215%)
1 Star
42 (91.30434782608695%)