AC
Alecia C
Active since Nov 2011
12
Reviews
0
Industries
Reviews
12 reviews34 months ago
Pathetic service
Our car and household contents has been insured with Discovery for over a decade now. At first when we insured with discovery their service was great and then it started going down hill. Recently we put in a claim for a few house hold appliances that got damaged, could have been storm damage or damaged due to load shedding which has been a constant in South Africa for a while now. We logged a claim with our broker and they put me in touch with a discovery agent, and thoughtout our call I kept on telling the agent I am not sure of how the stuff got damaged. We go to work at 6:30am and come back home at 6pm we are hardly ever home to use our appliances and we dont ever see our nanny for her to inform us of what is going on at home. We only noticed a few applicances not functioning properly or not functioning at all due to the heavy storm we experienced in our town. Discovery logged the claim and sent a technician to assess the appliances. One would atleast expect the service providers to be well presented. We were not pleased with the essessor as he was not properly attired wore jeans and tshirt and slops and drove a run down vehicle that had no signs to suggest which company he was from. The guy did not test any appliance or open up any appliance to check it, he just looked around and left. Discovery sent out their own assessor who came in and had a look around and proceeded to basically school us on insurance, we reported to both the Discovery assessor and our broker about the the kind of technical assessor that they sent out to our home. We were not happy about it. And then we get a rejected claim with a totally bull**** report from the so called Technical essessor. We were told we could dispute the rejected claim which we did and was told it would take +-30 days but the broker advised that they will try to speed up the process. So long story short we get another email advising that the dispute was rejected and if we do not agree to the report we must get our own assessor and pay for them to assess our appliances and submit the report to them. We were not very impressed with the technicians that Discovery as a highly recognised service provider, had sent our to my property. We pay a very big premium every month without fail to Discovery for not just contents cover, but also Medical Aid and Life Insurance and for us to be getting this kind of service from Discovery is not on. One would atleast expect the service providers to be well presented. One would think that you need to keep your older clients happy, we don't even get calls from discovery thanking us for our continued support or for our business, but we get emails for increases and after they cannot approve a claim why should my premiums be increase it's not as if the service level has been upgraded. This is the worst service I have ever received from a service provider, I am now forced to look for alternative insurance companies and also medical, Discovery will not be getting a cent more from me for their pathetic service.
60 replies
46 months ago
Pathetic service
I have made numerous phone calls to Debt busters and sent numerous emails, still waiting for responses to emails sent 2 months back, apart from my recent emails. I requested settlements on my remaining accounts to which I received no response, I had to contact Wesbank myself to get a settlement on my vehicle, I could not get a settlement on my remaining account as the emails stated it was an FNB Edgars Personal loan, however my statement suggested that it was a ln Absa credit card to which I was owing 2k but I was debited on my final payment 3610. I sent an email for all paid up letters, some time back, to which I onky got a few, the balance I had to seek myself. I require them to submit all paid up letters to the credit bureau and remove me from debt review, however I get no assistance from them.
134 replies
55 months ago
Debt payments not distributed accordingly
I have been under debt review with Debt Busters since 2016 and according the communication from Debt busters my payments will end in 5 years, however this year they advised me that I still need to pay for another year, which after a while I still went along as I wanted my debt to be cleared and I have paid for 5 years and didn't want to waste time and money spent. I have religiously made payments every month on the same date, yet for the past 2 months Debt Busters has failed to distribute payments on my accounts and yet they still send me the payment profile showing that they have made payments, however the creditors are harassing me on a daily basis for payments and when I try contacting them via email I get no response from them.
53 replies
65 months ago
Upgrade scam with Vodacom
On the 27th November 2020 I went online and found a deal that I liked and decided to upgrade my daughter's contract which is on my name, I then received an email just after saying that they will let me know as soon as a credit check is done. But usually with an upgrade especially if it's a lower package there is no credit check. Anyways I have been trying to contact Vodacom since the 27th and have had no luck speaking to an agent with a proper answer, they always put me on hold and then I have to answer a survey and the call gets cut. Today on the 4th December 2020 I eventually got hold of someone from vodacom who advised me that the system changed my application to a new line and declined me. I questioned her about it and she says there's nothing they can do it was declined and I cannot get that deal. They always phoning me to upgrade my contract and when I eventually do decide to upgrade their system is messed up. I want that contract deal and I want a manager from vodacom to contact me regarding this issue.
112 replies
84 months ago
Over debit
I purchased a maths programme for 6000 and was paying via debit order. My installments was supposed to have been 11 however I have now paid 15 installments and I am almost certain they will debit me again on the 01.06.19 again. I want the extra money that I have paid and i want them to stop the debit order. I have sent them 2 emails and have not yet had any response from them. I tried calling and I get no answer. Surely they should have a system in place to stop debit orders once they are finished. Very pathetic service. Will not even consider doing business with a business like this again. I need an urgent response from this company asap.
0 replies
109 months ago
Frustrated about Telkom's incompetence/incorrect billing
<p>On the 10 May 2017 I received an sms from Telkom informing me that my account is in arrears by 702.73. I called Telkom and was put on hold for over an hour. Eventually I ran out of airtime so could not make any more calls. Today I receive an email with my billing and it say I am owing an amount of 1936.40 which is due by the 04 June 2017 and that the amount of R702.73 was not available on the 11 May 2017. Firstly I applied for the Telkom deal for R599 in April and was approved but installation was only done on the 05 May 2017 as the incompetent person working at the Telkom store in the Boardwalk Richards Bay did not change my cellphone number. For the entire month of April I had no Telkom line/ADSL install so why am I being billed. I only moved into my flat on the 01 April 2017 and had no Tellkom services installed until the 05 May 2017, so my question again why am a being billed. And then the service I applied for is R599 so why again am I being billed R702.73? I need someone from Telkom to call me today regarding this matter and I need it to be resolved today!!! Alecia Chetty - ********** 237, incase they have still not changed my number on the system...</p>
56 replies
109 months ago
Service delivery
<p>On the 04th April I went into the Telkom branch in the Boardwalk and applied for a R599 deal. Because I am an existing customer and my details was already on the system I was approved immediately. I asked to change my contact details as the previous number was no longer in use and also the installation would be at a new address. I was told that a technician will contact me within 2 weeks to set up a date for installation. On the 25th April I contacted Telkom only to find that apparently a technician tried calling 3 times and could not get hold of me, I asked what number was on the system and was given my old number which I had asked to be change when I went to the branch. So on the 25th April I had given my number and then only did I receive an sms with the order number. I called again on the 28th April as I had still not received any call from the technician and was told that the number reflecting just goes to voicemail and found that to be strange as I had just changed it for the second time now. And still my old number was reflecting. On Friday I asked the consultant to have this sorted out by COB the same day and up till now no one has contacted me regarding this installation. I could have went with MWEB but because I already have an account with Telkom I thought it would be easier, but it seems as if they are too slow when it comes to service delivery. I am very frustrated at this point as I am now sitting for a month at my new residence without internet and have to now go pay extra at an internet cafe to compete my tasks and projects for my child. Very bad service from Telkom...</p>
56 replies
122 months ago
No response
I had previously written a report against Nudebt Management, and they had sent me an email requesting me to fill in an incident form and get a cas opened and get the document signed, which i have done and sent back to Elaine Jack. But ever since then i have not had any response from her and i keep getting threatening sms' from Nudebt and they have put a trace locator on my credit profile, i am listed as a bad payer because of them. I sent another email requesting Elaine to contact me asap, but as usual that will not happend, because its not their name that is being tainted. I just want this thing to be resolved imediately.
0 replies
122 months ago
Harassed daily for a fraud deal done on my name
A fraud deal was done on my name at Nashua Mobile, just before they could close down. Accounts we're handed over to Altech Autopage, I tried to rectify the problem with Altech, but they refused to help me, saying that I had opened the account and I am responsible for it. I tried to gather proof that it was a fraud deal but they would not listen to me. Then the account got handed over to Nudebt Management before Altech Autopage could close down. I have sent an email to these people with all the information, but still I am being harassed on a daily basis and they have even gone as far as putting a trace alert on my credit profile. I am not a bad payer but because of these fraudulent companies and their staff I have now been listed as a bad payer. I refuse to pay for something that I have not taken and will not be sucked in by these fraudsters. I need this to be resolved and my name cleared immediately.
75 replies
132 months ago
Fraud from Nashua Mobile/Autopage
After numerous failed attempts to try and resolve my problem I am fed up with Autopage now. This is my 3rd Hello Peter complaint now regarding the same matter and I am still being billed for fraudulent activities committed by staff- Simo Dlamini of Nashua Mobile on my name Dlamini. Marco had sent me the copy of the so called contract which was signed in October 2014 and I had responded to him twice but I have had no feedback from him. The signature on both pages of the contract is definitely not mine n both pages have a different signature. If Autopage can pull out an old contract of my from Nashua Mobile they will clearly see that it is not my signature and i have do not even have a sim card or device from Nashua Mobile. I need this matter to be resolved immediately as my name is being rated bad on credit bureau due to fraudsters.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (41.666666666666664%)
1 Star
7 (58.333333333333336%)