PM
Patience M
Active since Nov 2011
56
Reviews
0
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Reviews
56 reviews6 months ago
FNB eBucks Partnership with Pick n Pay is a Complete Downgrade — Bring Back Checkers!
I honestly can’t understand how FNB thought switching from Checkers to Pick n Pay for eBucks was a good idea. It’s been a complete downgrade in every way possible. The Pick n Pay ASAP! app is terrible — it crashes constantly, half the items are always “out of stock,” and when you finally place an order, deliveries are late or missing items. Their customer service is even worse. The whole experience is frustrating, unreliable, and nothing like what we had with Checkers Sixty60. With Checkers, everything worked — the app was fast, deliveries were accurate, and the rewards integration made sense. It actually felt like a world-class partnership that valued customers. Now? It feels like FNB didn’t even test the customer experience before making this decision. You’ve taken something that worked beautifully and replaced it with a mess that’s hurting the eBucks brand and disrespecting loyal FNB customers. Please listen to your customers — we want Checkers back. If you insist on keeping Pick n Pay, at least give us the option to choose where we earn and spend our eBucks. This change has made the eBucks programme frustrating, not rewarding.
53 replies
7 months ago
Disappointed After 17 Years with Discovery health.
Disappointed After 17 Years with Discovery health. I have been on Discovery Medical Aid uninterrupted cover since 2008. After resigning from my job in July 2025, I called to take up cover under my personal capacity — only to be unfairly penalized with an unjust waiting period. Despite my uninterrupted cover for 17 years, Discovery placed me on a 3-month waiting period as if I were a brand-new member. This makes no sense and shows no regard for loyal, long-standing clients. During the same call, the agent told me I would get me 2–3 months FREE Vitality. Yet, when the first debit order went through, Discovery charged me for Vitality. I immediately called in, but instead of resolving it, I was transferred from one agent to another with no accountability. To date, I have not received my refund. This is not the level of service or integrity one expects after nearly two decades of loyalty. Discovery has shown me that their promises during sign-up mean nothing, and their systems put profit before people. I am extremely disappointed and feel that long-standing clients like myself are taken for granted. I trusted Discovery with my family’s health for 17 years, but this experience has left me questioning their ethics and commitment to their members. I expect my refund to be processed without further delay, and I call on Discovery to review their unfair practice of imposing waiting periods on continuous members. It's a good thing that my new employer offers cover with both Discovery and Bonitas. I am definitely switching.
106 replies
8 months ago
Incorrect Withdrawal from Savings Pot Despite Clear Instructions for Vested Pot
On 31 July 2025, I called Stanlib for a once-off withdrawal from my vested pot only for the full vested balance. The advisor who guided me on filling the form told me that if I was taking all the money in my vested pot, I should tick “Full withdrawal” on the form. I repeated several times that I did not want to touch my savings pot — only the vested pot. On the form, I ticked “Once-off preservation withdrawal” and left the “Savings withdrawal” section unticked. The advisor said it's still a full withdrawal of the vested benefit. Before the payout, I called Stanlib again to request that the withdrawal be reversed and processed from the correct vested benefit only. Despite this, Stanlib proceeded to withdraw funds from my savings pot only, which I never requested, and this resulted in SARS taxing it at over 40% due to income bracket. Which is exactly why I did not want to touch the savings pot. My vested pot withdrawal has not been processed at all, more than a week and no update about this. I am ready to return the net amount immediately so my savings pot can be restored and the correct vested pot withdrawal processed. This is urgent as SARS processing timelines mean the reversal must be done before August’s PAYE submission is finalised. I request immediate escalation to resolve this. I have the entire recorded call as proof that I was told that withdrawal of the entire vested amount is still considered "full withdrawal"
53 replies
9 months ago
Wrong Order Delivered and Zero Accountability – Shocking Service
Makro delivered the completely wrong order to me — not a single item I ordered was in the box. I received someone else’s order and immediately reported the issue. Instead of taking responsibility, their agent told me to go return the items myself to a store, even though Makro made the mistake. I ordered items for my children’s lunch boxes and needed them today. No help, no urgency, no empathy. Absolutely unacceptable. I’ve lost time, money, and trust. Makro – own your mistakes and fix them!
159 replies
9 months ago
Worst courier company ever
My parcel was shipped last week Wednesday and to this day, there has been ZERO movement on your tracking website. I’ve called FIVE times today alone, only to be passed from one person to the next — and not a single one could help me. How is it possible that a courier company can't track a parcel or give a simple update? This is beyond disappointing — it's completely unacceptable. You’ve wasted my time, caused unnecessary stress, and I still don’t have my parcel. By far the WORST courier service I’ve ever dealt with.
0 replies
12 months ago
Private Client or Not — FNB Fails to Protect My Account from Unauthorized Debit Orders (Twice!)
As a Private Client with FNB, I expect premium service and, above all, security for my money. For the second month in a row, unauthorized debit orders have gone through my account. Not only do I have to waste time reversing them, but FNB also charges ME reversal fees for ***** that should never have passed through their systems in the first place. Why am I paying to fix the bank’s failure? Where is the protection I pay for as a Private Client? I will continue escalating this until I receive: A proper explanation Full reversal of the charges Solid assurances this won’t keep happening. Absolutely unacceptable from a leading bank. FNB, do better!
58 replies
18 months ago
Terrible service from FNB
FNB called me to update my banking suit on the 16 Oct, I told the consulted that with my previous update I couldn't make purchases until the new cards were delivered, which was a HUGE inconvenience! he assured me that with this upgrade this would not happen, I'd be able to use my current cards to make purchases until my new cards are delivered. Now my card is showing zero credit and i cant make purchases. From this morning I've been sent from Pillar to post by the consultants both on chats and via call centre. This is so infuriating. I regret taking the upgrade, and I'm starting to regret staying with FNB
53 replies
41 months ago
Pick n pay over billing customers on asap
I was overbilled on my last order, I triple checked the cLculation and the total for my order on the app is completely wrong and I was overbilled. Just to be sure I checked my previous order also and even on that one I was overbilled. Pick n pay why are you scamming people. Pay me back my money
132 replies
Review Distribution
5 Star
7 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (19.642857142857142%)
1 Star
38 (67.85714285714286%)