AM
Alf M
Active since Dec 2011
32
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32 reviews1 month ago
disgusting
I do not know where to start. I have been with Mweb for six years now. On Monday 2nd March I got a notification to say that me debit order did not go through and I must do a payment soonest or my services will be suspended . after trying to pay on there Internet pay services it kept giving me a wrong bank account so I lookup up there account on the web and paid the account online making a mistake putting in a wrong entry and then I started on there help services. I phoned them and was No 5 in the line. After 54 minutes on the line I eventually got a very nice lady and told her the whole scenario and was told that I must email her the Proof of Payment which I did and that was that. On Friday Moring 6th March I receive another SMS from them to say that my services will now be suspended for non payment. Again on Friday I try once more to phone them at 14;35 and I am No 15 in line. I wait until 16;54 when I am now No 3 in line and it has cost me over a Hundred Rand in Air time then the Cherry on top comes as it is almost time to go home I am switched off. A bit ****ed off yes. this morning I decide to try there chat app and I am at this moment been put to sales and hoping to speak to someone. Now it has been two and a half hours and a person named Scot has left me waiting again. So now I will be switching that conversation that has not happened off . I believe that there are no offices in Port Elizabeth. Which almost makes it impossible to talk to a human unless you have two and more hours to wait on a phone .
212 replies
3 months ago
www.telkom.co.za
I had a contract with Telkom which ended in April 2025. I went over to Vodacom and eventually teleported my Cell No from Telkom to Vodacom with delays. Since then I have been Harassed by Telkom on a Monthly basis by sending me a Bill for a Contract which I do not have with then. Eventually I went to Telkom at Bay West Mall and saw the same chap that terminated my contract with Telkom. He helped me by sending the billing team a message from the Telkom store and said that it should be OK now. On the 6th of December 2025 I received a SMS from Telkom which stated that my Case No 90282048 has been resolved and also the investigation for my Billing case No 90282048 has been concluded and a credit will be app**** to my account. The same night I got another SMS to say that my account 120246190 has been suspended due to collection and that a balance of R727.13 for account 505208615 is in arears and that I must pay mediately . Then on the 29th of December 2025 they *****ULETLY debited my Bank account which they did not have the right to do as I do not have a Contact with them and I did not sign a debit order with them. I am now going to a lawyer friend of mine to find out what it is to stop this Charade with Telkom. It truly appears that no one at Telkom appears to know what they are doing. 7 Months Come on Really
0 replies
10 months ago
Execspecs metlife mall
I would like to comment all the people of Excuspecs MetLife mall . The Doc ; the Lady receptionist; the magic technician from there Workshop and even the other people that I did not meet. They really made me feel like I have known them a long time it was a magic vibe. thank you so much
0 replies
11 months ago
12 Vodacom Complaint's on Hello Peter and still not sorted out
I really wish that my review would reach some one who actually knows how to fix a blunder that Vodacom have made and admitted to it. I am harassed at least five time's a day to say that my account is in arrears and needs to be paid When I have been paying this account every month without fault for more than Thirty years which I have been with Vodacom. All because They made a huge mistake and changed one of my accounts to a a massive and expensive e mail account and charged us for it. Then eventually admitted to the mess up on there behalf and said they would sort it out. Having have one mess up to another many mess up's and three months of being shunted from pillar to post from many people and having passed the buck and making a lot of promises that the did honor I am still no further than the first day of the first complaint. Please Vodacom surly there must be some Big Shot who can actually fix this once and for all?
58 replies
12 months ago
FNB Bay West Amazing.
Today I had a debit Order for a very large amount come of my account. This was very upsetting as I am a Pensioner and never signed for a debit order to come of my account. Not knowing what to do and being in a state of no return I went to my bank FNB Baywest in Port Elizabeth and the lady who helped me was amazing it was like coming out of overdrive into neutral. Her Name was Alude which was on her name tag and I must say that she really knows how to make one feel at eeze. It took about 15 minutes and I was relieved and at ease again with everything being sorted out. She really is a asset to the bank as she has helped me once before Good Luck Alude and thank you you really made my day
58 replies
13 months ago
The ongoing Saga of Vodacom and me
I don't even know where to start. If you have a look at our previous complaint with Vodacom and how they got back to me within 35 minutes with all the problems that they ( I Quote sorted everything out ) agreed was their fault and the promises that was made. They came back and told me that they will sort out the problem as they had listen to the tape of the 1 st of February at 1.15 and agreed that they were at fault as the migrated my Son to a R2900 internet bundle and would fix the problem. However they could only do it as fom the 13th of April and that that they would not charge me for the minutes and I must go to a Vodacom Store and pay R841 as they would not be able to get the new contract in order.Hence the payment was made on the 1 st of April. Now today I have the 3rd of April I get this message ( hi,payment arrangements made for you. SMSA PTP to 341050 if you will be making a payment of R2067.75 on your Vodacom axx.11222841 within the next 5 days or call 0821946 for *****ies ) . So either someone is not talking to someone else because it appears that nothing has been done. Now What. I really would like for someone to contact me as the account holder in future
328 replies
13 months ago
Been with Vodacom for ever Now This
I am a Pensioner and we decided to down scale my Son's phone ( 0713531323 ) as we are battling with everything going up. On the 1st February at 13.15 we phoned the Customer Care and after about 30 minutes we managed to speak to a lady who said that it would be no problem did whatever she does and came back to say that all was sorted out and that we would still have to pay the usual amount of R2464 at the end of February and that the instalment would change back to the original contract. Now we got the March bill and it has gone up to R2900 and no air time. We have tried everything to rectify this problem. Eventually we went to a vodacom store in Baywest and was told that because we did the was telephonically . They also told us that Vodacom has put us on a internet package which costs R2900 per Month. We have a Mweb internet package so why would we want a internet package? We were told to contact Vodacom Account's dept on 0821946 . when we try this number we eventually got a mobile robot called Toby which all it can do is to say that we are up to date with our account.it is impossible to speak to a human that can actually assist. Now I am going to have to come up with more money for their mistake and never get reimbursed. It is a sad situation as I have been with Vodacom for ever. Now Lets wait and see what becomes of is
397 replies
15 months ago
Mweb have done nothing again
This is to say that my review of Mweb as of the 21 January . I did get a reply however nothing was done about my story. All that happened was for the fourth or fifth time they got someone from their technical department contacted me and did another speed check which I said was not helping as once they are finished the same problem would happen again and it did. My account query was not even mentioned. my speeds are as follows;Up 7.37-Down 11.7 second test;Up 5.46Down 13.2. So I take it that I must now after being ripped of by them be happy with what I am getting.Amazing
0 replies
15 months ago
Quick to respond to new contract but slow to respond to problems even with a ticket Number to say that some will get back to us within 48 hours.
For more than three years we have been with Mweb and have had a problem whereby we cannot even stream a radio station m with our internet without it buffering. If we tried to watch F1 we might see half the race. When our Grandson came on holiday to us and plays games on line we could not watch anything. a Year ago I contacted the Technical Chaps at Mweb and was told that our router was the fault and that we should obtain a new one. We are Pensioners with very little income with everything going up in price we started looking for a cheaper option . We contacted Mweb to see if they would assist with a cheaper contract .a Very nice lady told us that she would try to assist us and help us as we had to purchase a new router we would have to sign a new 12 month contract. She also said that she would arrange for a cheaper contract if we find that the instalments were to high for us and that we should contact her in 6 months to see if she could arrange an arranged price. Our finances cannot afford Mweb any more and we are stuck with a router which we contacted the Technical Chaps again with the new router which runs at 7.22mbps and worse when we are promised speeds of 60mbps. Also we found out that there was nothing wrong with the old router. On the 6th of February we emailed Mweb to explain and to ask what they were going to do about our problem and got a reply to say that they have received our email and a response would be in 24 to 48 hours. To day is the 21 of February and nothing. It appears that new router must have been a way to get us to sign a new contract which has now put us in a situation where we would have to stay with Mweb and make financial problems. We got a email to tell us that our contract will be going up.
0 replies
22 months ago
Dstv life changing mess up
I am writing on behalf of my Son. Three month's ago my Son paid his rent money ( Quite a substantial amount ) into Dstv by mistake. He contacted them to tell them that he made a mistake and would like the money returned to him and was told that it takes up to 14 working days for the money to be paid back. That was three month's ago and now he has had to leave his home and move in with us. Again he tried an was told that they made a mistake and credited him on his Dstv account. Again he contacted them and was told that they would rectify the problem as soon as possible and still no joy. They gave a ref No 78275545 by a lady called Kando Loweto. This is a shocking affair and should be out there as my Son lost his place of residence because of them and nobody there seems to care.
53 replies
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