BN
Brett N
Active since Dec 2011
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Upgrade Disaster
As many are complaining here, National Lottery have updated their website, None of my future tickets I purchased befoire the upgrade exist? I am unsure if the current draws are inclusive of my tickets purchased ? The only correct information is my balance since the site upgrade. I have emailed National lottery and used their new website to send a internal message about my query, Almost a week and not a reply. Another National entity that cannot be trusted
0 replies
41 months ago
Excellent After Sales service
Excellent customer service from Paarl Agrimark. I called ahead to speak to a floor manager to explain a possible defect in a pole for the Coleman event shelter and was well impressed on my arrival to inspect that Jan and his team had already made contact with Coleman agents to arrange a swift replacement. Its never great to have to return a product and explain the nature of its failure, but they ensured that my trip to Paarl was only done once by arranging a replacement with Coleman and then giving me their instock replacement in the meantime. Thanks Jan and the other 2 staff that assisted me on Tuesday. Definetly first class service that is worthy of a positive review!
0 replies
41 months ago
FNB partnering with dodgey payment gateways and merchants
We requested a reversal of funds for a goods not received in June. Subsequent to our emails, the merchant site has been taken down and we were asked to visit SAPS and create a fraud case, After doing everything asked, we have now been sent from one department to another, which has no inbound number to call and give a 10 day email turnaround. Its now 22 November (5 months later) and we are still getting the run around. We now have a reference with businesscare@fnb.co.za, but no communications in 2 weeks. FNB need a faster turnaround in communicating with their clients as well as walk in or call in facilities. I need to flag Master Card / VISA regarding FNB and how they vetor FICA payment gateways and seems to have no recourse when things fail. They dont seem interested in their clients at all. I havent even explained the situation to anyone at FNB as no department will acknowledge the emails I have sent as categorised for their department. Be Carefull when paying online with FNB cards! I would advise not using FNB at all!
396 replies
68 months ago
After Sales Support
In the unfortunate event of a few of our UPS devices going faulty, Jannie represented Geewiz exceptionally by arranging collection in CPT and testing thereof. I can commend Jannie for the same speedy collection and effort put into the after sales support as the initial sale and delivery to CPT. Thanks Jannie, a pleasure dealing with you and will keep supporting Geewiz going forward!
0 replies
124 months ago
System processes
I am unhappy with the process it takes to remove a softblock from a phone service. I have been a customer for 20 years and recently when Autopage was taken over by the individual providers, Vodacom decided to put a softblock on my number at the worst time, after-hours when on standby.<br> <br> I called the call centre and after several security questions of which they could clearly confirm it was the correct owner of the contract calling, they simply told me the process is to fax on a letterhead along with my ID a request to remove the softblock.<br> <br> This process makes no sense and thinking that a team leader or manager had authority to perform this process was a waste. I dont think Vodacom understands the importance of communication, being their sole product. If we cannot communicate, we loose business. It didn't seem to matter when I threatened 20 years of service to simply port, You need staff that can take responsibility and not follow procedures designed by people that dont get affected by the process! <br> <br> I followed the request but guarantee I will not have service restored within 24 hours. This is not satisfactory!<br> You have put my work and family at risk not being able to be in contact.
75 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)