LM
Louise M
Active since Jan 2012
15
Reviews
0
Industries
Reviews
15 reviews9 months ago
Incompetence of Nedbank staff and overall bank facility
IIn July 2025 there was ***** on my credit card for the second time in 2 months on a card that was not even in use. I logged a ***** case (No. CPT-226168) and barely received any feedback. Every time I called and was told I will receive a call back, I never received a call. After 2 weeks I noticed reversed transactions on the card and I then proceeded to pay up the card and close the facility. Nedbank confirmed that I can proceed and close the credit card accounts. On 03 September 2025 I received an email from Nedbank stating that they are still working on my ***** case. This morning I transferred funds into my home loan account and noticed the credit card facility that has a limit of R98,000 only now has a balance of R106 796.04 - the difference being R8796.04, the exact amount of the *****. These funds were transferred into a closed facility instead of my cheque account. I spent 15 minutes on the line with a call centre agent, Nick, who did not know what he was doing after which he transferred me to the credit card ***** department. After repeating myself and redoing the security check i was placed on hold and then the line was ringing and I then had a different agent on the other side of the line to which I had to repeat everything again. She then said I must speak to the call centre. This is 25 minutes of going around in circles and still no resolve. The incompetence of the Nedbank staff is incomprehensible. I don't even know who to speak to to get my issue resolved.
0 replies
19 months ago
Overpriced and total rip-off!
Total ******* on the picnic baskets!! Was charged R275 (R250 + 10% "service fee") for a cheese and crackers basket for 2 which contained 2 small tubs of jams, 2 strawberries, half a slice of pineapple ring, 1 slice orange, 2 small cubes watermelon, 2 small rings of goats cheese, 2 small triangles (approx. size 10cm x 4cm together) of cheese and 1 small round of Camembert cheese (approx. 5cm in diameter) and 2 packets of crackers. Literally who is going to watch and who is going to eat. Will never again order one of these baskets and will strongly advise friends and family to do the same. Disgusting!
0 replies
43 months ago
Poor service!!!
I have been paying for a 20mbps line however after doing a speed test it revealed I am only getting a 9.5mbps line. I logged this with and a manager was supposed to phone me - I am still waiting. A technician was supposed to contact me to make an appointment - I am still waiting. Poor Service!!!
2 replies
62 months ago
Nedbank takes donation money and does not pay it over
On 15 March 2021 I made a donation from the BackaBuddy website for a young mom with stage 4 cancer. The funds were taken off my credit card but never paid over to BackaBuddy. Upon querying this I was told by Nedbank Card division that I must complete a dispute form and email this along with my credit card statement. On 07 May 2021 I received an email from Nedbank saying that I must provide proof from the website that the funds were never receipted and until then they will be closing my case. From my initial call in March I was not told this and now almost 2 months later I am being told a different story. No one is replying to my emails at Nedbank. It is shocking that an institute like this will take donation money and not pay the cause!
0 replies
66 months ago
Worse service ever!!
I have been phoning and emailing Vox regarding my fibre to home line and no feedback is given to me. I was initially emailed by team leader Che Danster and am now being ignored by this team leader as my emails are not being answered. An order was placed with Vodacom for my line and after phoning Vodacom myself to get an activation number I am still not getting any feedback from Vox and my calls to their call centre keep on being cut-off
0 replies
67 months ago
Webafrica / Frogfoot poor service delvery
I have placed my fibre order with Webafrica, service provider frogfoot, and I am still waiting on someone to contact me for installation. I have communicated via their preferred Whatsapp channel, my query has been escalated twice now and still no call to say when the installation will happen. My flat is fibre ready with a router and I have provided photos of the setup as per their request. When I phoned the waiting time is over an hour!! Can this be please sorted out now
0 replies
75 months ago
Scam scam scam and unethical
Worst experience ever! Within my first 2 days I have encountered a fake profile and no one that has been scientifically matched to my criteria and profile. I signed up for the 4 week promotional package and it seems like they have added an automatic renewal of R995! Without my consent! I have emailed them, contacted them via Facebook and tried to fax my cancelation to the fax number provided on the website, but with no luck. The number doesn't work. Only other option is to cancel my credit card so no more fees will be deducted. Has anyone been successful in canceling their membership? How does one get hold of them? Absolute scam!
0 replies
76 months ago
Charged for a card I do not have - no response from Nedbank
I noticed last week when going through my garage card statements online that I am being charged an additional card fee. I only have one card. I sent a secure online message on the banking system with no response. I phone the customer service line on Tuesday, 10 March 2020 and was told they only see one card on my name and they will get a supervisor to contact me. It is 2 days later and I am still waiting. Why am I paying for something I do not have? How many times has this happened and what else am I paying for that I am not aware off? Shocking
0 replies
77 months ago
Deliberate withholding of funds
I sold my property in Nov 2019 and registration took place on 02 Dec 2019. FNB still took off my monthly debit order on 28/11/2019 saying that this will be paid back once the bond has been registered in the new owners name. I followed up beginning Jan 2020 on when I will receive my money back and was told that there is a 40 day waiting period and I will receive my money back on 31 Jan 2020. I followed up again on 11 Feb 2020 (day 61) on when I will receive my payment and I was told that the person dealing with my account will phone me back. I am still waiting. Is FNB deliberately withholding people's money?
1 reply
78 months ago
False advertising for 2020 app
I received a promo advert to purchase the entertainer app for the new year 2020 for R295 - a promo they were running for a short period. I purchased the app, but when I wanted to use it recently my deals were locked. I contacted customer service and they informed me that I purchased the 2019 app however I have proof the "congratulated" on purchasing Entertainer 2020. They told me to purchase the app for 2020 at full price and they will refund me what I paid last year. I demand that I get my product for the new year at the price I paid as this is false advertising
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
12 (80%)