AM
Anne M
Active since Jan 2012
8
Reviews
0
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Reviews
8 reviews27 months ago
Shocking service - feel completely bul**** and disadvantaged
I have no words. No one at Discovery Insure is getting back to me. My car had rodent damage and was taken in by LS Autobody in September '23. I collected the car around 19 September and when he showed me the engine, I could see that the radiator cushioning was not replaced. I do not know much about the engine of a car and asked and he dismissed the question saying it is "superficial" and I don't need to worry about it. Shortly after that, there was a warning light that came on as well as the airbag light. I called LS Autobody and the manager advised I can take the car back. I took it back, they had it for a day and then told me I could collect it again. He said he "reset" something. Shortly after collecting the vehicle the same happened. The car also over heated (this is really dangerous as we had to stop it for cooling down and only just made it home when the engine coolant all leaked out and we could not get the car started again. I called them again and they advised I should deal with Discovery Insure directly as they can't help me. I called Discovery Insure and they got the vehicle towed again from my house to LS Autobody. There was some report which was done indicting that there was new rodent damage which was impossible as the car was not even in the same location. It became clear that it was not fixed properly the first time and LS Autobody was trying to make a quick buck by only doing certain repairs the first time, after which when it actually caused further damage, they have declined all association with it. I have begged, pleased, cried and shouted but don't seem to be getting anywhere. I have spoken with call centre agents, their team leaders, their team leaders supervisors, manager and have now resorted to copying in the Onbudsman and the CEO of Discovery Insure in an attempt to get a response. I honestly don't know where to turn. I have not had my vehicle for two months since it went back and I keep paying my insurance diligently as well as my car, which of course of have no use of. I changed to Discovery from Outsurance because promises were made. I can assure you that they have certainly not been kept. I've been a Discovery client (whether it be medical aid, bank or insurance) for close to 25 years and this is the service offered. Shocking!
116 replies
31 months ago
Very poor experience
Had a really poor experience with a car that was from the 1800's. There was sea sand all in the car and doors and the speedometer was not working so we were driving really fast. No seatbelts and music blaring with the guy constantly on the phone.
0 replies
48 months ago
Björn at Greenstone gave excellent service
Björn at Greenstone Tiger Wheel & Tyre as helped me out twice now and is very helpful. He is a great salesman as well as he got me to sign up for the monthly Tiger Advantage Plus membership which has loads of value added services to me at a really reasonable price. Thank you Björn, we can certainly do with more polite and helpful individuals like yourself.
134 replies
60 months ago
Rochelle - always helpful in support
Rochelle - always helpful in support. Very user and business friendly site
53 replies
63 months ago
Exceptional day clinic facility & staff
What an amazing day clinic. I had to go in for a procedure and during the COVID pandemic, hospitals were really full and my Dr suggested the day clinic. At first I was skeptical but from the moment I walked through the doors, to the moment I left, I had exceptional and welcoming service by all staff. The facility is clean and the staff are all amazing, friendly, calming and welcoming. Recommend this facility to anyone.
0 replies
71 months ago
Very disappointing service
Good day. I’d like to put in an official complaint regarding my order. My cell phone number which the order was placed on is 0789556711 I placed my order on Friday 29 May just after 5pm. The order never arrived and at 8:30 someone from the Kempton Park Debonairs called to and advised that they were too busy and asked if I still wanted my order, which I had already paid for online. I advised that it was too late and that I had to feed my family of 5 something else already as the kids got too hungry. I had tried to contact both the store and the call Centre a total of 13 times before I received the call at 8:30 and not once was my call answered. The call Centre just rang engaged which is odd because usually it has the answering messages playing. I asked if they could deliver my order on Saturday (the next day) for 5pm. They confirmed this would be possible On Saturday morning I called the store and confirmed again that they would deliver at 5pm, which they confirmed. By 5:30 the pizza’s had not arrived so I started calling. A total of 9 phone calls to the call Centre (who answered this time but put me through to another extension which went to voicemail and who’s message box was full so I was unable to leave a message, to promising that the manager would call me back, to cutting me off, to transferring me to the store who never picked up... it was just endless Eventually I spoke with a supervisor who advised she would get the store manager to call me back. I managed in that time to get hold of the store to ask for A status and they advised they would start making the pizzas and send them and that they would arrive by 7:30 as they had forgotten to make it I mean, this has just been a nightmare. We are trying to support local businesses during lockdown and this is the service we get? To top it off, when the pizza’s arrived they were cold and appeared to not have been freshly made. What a disappointment I hope you take this feedback as a case study to see how you can improve on process going forward I’d appreciate feedback as well if not too much effort Anne
0 replies
101 months ago
Fake company
I have placed an order, received an order number, as well as confirmation that payment had been received and my order was being shipped but that was almost a month ago They don’t respond to emails and there is no telephone number to get hold of them either Is the company fake? Do I report it to the police and is there a way to reverse the funds?
0 replies
118 months ago
Exceeding Expectations
<p>Wow! We have become so used to poor contact centre service it was refreshing to speak with not 1, not 2, but 3 DSTV operators over the last couple of days while we converted my HD PVR to Explorer. </p> <p> </p> <p>They could assist technically, account related and were very professional whilst doing this. Who ever is driving the initiative to improve the service delivery within DSTV.... Keep it up! </p>
106 replies
Review Distribution
5 Star
4 (50%)
4 Star
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3 Star
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1 Star
4 (50%)