JK
Justine-Grant Klima
Active since Jan 2012
50
Reviews
0
Industries
Reviews
50 reviews2 months ago
Vodacom: Unacceptable Service Interruption Due to Technician Negligence
I am writing to formally express my complete dissatisfaction regarding the unnecessary and negligent disconnection of my Vodacom fibre service. On the Friday afternoon of 20/02/2026, my fibre connection suddenly went offline and stopped working entirely. I immediately logged a fault with my ISP to have the matter addressed. I was then informed that because Vodacom does not operate over weekends, no action would be taken until Monday, 23/02/2026, and that there was a further three-day turnaround time for resolution. After remaining without service over the entire Friday afternoon, weekend and Monday, I eventually had a Vodacom technician attend to the issue on Tuesday afternoon, 24/02/2026. Upon resolving the fault, the technician advised me that another Vodacom engineer who had been working on the Fibre Distribution Point (FDP) on 20/02/2026 had accidently physically unplugged my connection and failed to reconnect it. In other words, my service was disconnected purely due to operational negligence. As a direct result of this error, I was left without fibre connectivity for five days. This disruption caused significant inconvenience and was entirely avoidable. It is deeply concerning that a paying customer’s service can be disconnected in error and left unresolved for almost several days due to internal oversight and weekend operational limitations. I expect a formal explanation of how this occurred, what measures will be implemented to prevent such negligence in future, and appropriate compensation or service credit for the unnecessary downtime caused. This level of service is unacceptable, and I trust that this matter will be treated with the seriousness it deserves.
53 replies
11 months ago
Samsung Care + - Say my case is concluded and offered zero resolution.
Dear Samsung SA This issue reference number: 3102120834 is not concluded. I have been waiting since the 15 May 2025 for a resolution. My phone screen is still broken. Kindly resolve this issue. Samsung Care + - Say my case is concluded and offered zero resolution. I have been paying Samsung Care + premiums for 4 years without a claim. This is not acceptable service from Samsung Care + I am not happy! Samsung Care + Plus - A huge disappointment! Stay clear of Samsung and their Care + I sent a request to IUA on the 15 May 2025 to have my phone screen replaced. I have had Samsung Care + plan for 4 years and I have never claimed on the policy. IUA responded in email advising that my cover expired on the 01 March 2025 and advised I cannot claim and I must cover the R6000 cost to replace my screen. I was not aware of this expiry and if I was made aware I would have ensured I had extended cover elsewhere to prevent having to cover this R6000 cost. IUA advised my contract was a 2 year (24 month) contract and it could not be extended to cover you for 36 months, even if I continued to pay monthly premiums. I then escalated the request to Vaughan from Samsung who further investigated for me and asked me to forward them all the correspondence advising they will help me. A few days later a received a call from Vaughan Samsung advising me that the buck stops with IUA and nothing could be done for me and I must cover the R6000 replacement screen cost. Samsung only use IUA for device care and repairs and as everyone will know there are a lot of horror stories about IUA insurance that can be reviewed right here on Hello Peter. IUA and Samsung refused to assist me and advised nothing can be done for me. I have since moved my family off Samsung phones and I will no longer be purchasing any more Samsung appliances. IUA are a severe disappointment for South Africa and they are a huge let down for Samsung as Samsung will lose customers like myself and my family due to service outcomes like this. Overall this has been a huge disappointment and very bad experience, I and my family will no longer be doing any business with IUA and Samsung whatsoever in the future and Samsung have lost a customer for life.
106 replies
11 months ago
Samsung Care + Plus - A huge disappointment! Stay clear of Samsung and their Care +
I sent a request to IUA on the 15 May 2025 to have my phone screen replaced. I have had Samsung Care + plan for 4 years and I have never claimed on the policy. IUA responded in email advising that my cover expired on the 01 March 2025 and advised I cannot claim and I must cover the R6000 cost to replace my screen. I was not aware of this expiry and if I was made aware I would have ensured I had extended cover elsewhere to prevent having to cover this R6000 cost. IUA advised my contract was a 2 year (24 month) contract and it could not be extended to cover you for 36 months, even if I continued to pay monthly premiums. I then escalated the request to Vaughan from Samsung who further investigated for me and asked me to forward them all the correspondence advising they will help me. A few days later a received a call from Vaughan Samsung advising me that the buck stops with IUA and nothing could be done for me and I must cover the R6000 replacement screen cost. Samsung only use IUA for device care and repairs and as everyone will know there are a lot of horror stories about IUA insurance that can be reviewed right here on Hello Peter. IUA and Samsung refused to assist me and advised nothing can be done for me. I have since moved my family off Samsung phones and I will no longer be purchasing any more Samsung appliances. IUA are a severe disappointment for South Africa and they are a huge let down for Samsung as Samsung will lose customers like myself and my family due to service outcomes like this. Overall this has been a huge disappointment and very bad experience, I and my family will no longer be doing any business with IUA and Samsung whatsoever in the future and Samsung have lost a customer for life.
169 replies
11 months ago
IUA and Samsung Care + are Huge Disappointment. Stay clear of them!
I sent a request to IUA on the 15 May 2025 to have my phone screen replaced. I have had Samsung Care + plan for 4 years and I have never claimed on the policy. IUA responded in email advising that my cover expired on the 01 March 2025 and advised I cannot claim and I must cover the R6000 cost to replace my screen. I was not aware of this expiry and if I was made aware I would have ensured I had extended cover elsewhere to prevent having to cover this R6000 cost. IUA advised my contract was a 2 year (24 month) contract and it could not be extended to cover you for 36 months, even if I continued to pay monthly premiums. I then escalated the request to Vaughan from Samsung who further investigated for me and asked me to forward them all the correspondence advising they will help me. A few days later a received a call from Vaughan Samsung advising me that the buck stops with IUA and nothing could be done for me and I must cover the R6000 replacement screen cost. Samsung only use IUA for device care and repairs and as everyone will know there are a lot of horror stories about IUA insurance that can be reviewed right here on Hello Peter. IUA and Samsung refused to assist me and advised nothing can be done for me. I have since moved my family off Samsung phones and I will no longer be purchasing any more Samsung appliances. IUA are a severe disappointment for South Africa and they are a huge let down for Samsung as Samsung will lose customers like myself and my family due to service outcomes like this. Overall this has been a huge disappointment and very bad experience, I and my family will no longer be doing any business with IUA and Samsung whatsoever in the future and Samsung have lost a customer for life.
111 replies
11 months ago
Auto & General Incorrect Insurance Cover and failing to refund premium within issued timescale.
I covered my vehicle, house and house contents with Auto & General. After they took my premium of nearly R2000. I checked my policy to find that they put my vehicle cover on Auto & General Express 3 (Non – Comprehensive) which was not what I agreed to. I called in on the 05/05/2025 to cancel the policy as the cover for my vehicle was completely incorrect and my vehicle was completely under insured. They assured me my premium would be refunded within 5 working days. They didn't refund nor have any intention to refund the premium until I called again on the 14/05/2025 to complain. They advised since the 05/05/2025 a refund was not put through. This was escalated and now they are advising me my refund will only take place on the 21/05/2025. This is very poor service I have received from Auto & General and I am very disappointed.
58 replies
11 months ago
Samsung Carew Plus refuse to replace my phone screen after receiving R6672 in premiums.
I have paid premiums to Samsung Care Plus totaling R6 672 over the past 4 years and I have never once submitted a claim. I called to claim for a replacement screen and admin@iua.co.za advised my cover expired in March 2025 and I have to cover the cost R6000 cost to replace my Samsung Galaxy S23 Ultra screen. They refuse to help me and Samsung are not any help either. Going forward I will no longer be purchasing any more Samsung products and appliances for my family and extended family due to this poor service. Samsung have lost a customer for life. I will be sharing my bad experience with everyone.
116 replies
13 months ago
Nedbank completely offline. No access to my money. Completely trapped!
Nedbank are completely offline nationally - The Nedbnak Money app is offline. Getting the message "Something went wrong on our side" I also cannot get into internet banking. I am completely locked out of everything and I have zero access to my money. Nedbank complaints said I must just wait for it to come back online. Reference: 92844663 This is absolutely shocking. I pay a R450 fee for this service every month and now I have zero access to my money.
0 replies
13 months ago
Vodacom refusing to cancel fibre service and continue to debit every month.
I cancelled my month to month Vodacom fibre connection in January 2025 and the last invoice was sent through for January 2025. A delete order reference: SO250122-918108 was issued. Since then Vodacom have failed to cancel the service and keep debiting R899 from my bank account every month. They debited R899 for February 2025, they have sent another invoice for March 2025 and a further communication today Somaya Adams "Please note that we require a calendar month notice. The last invoice will be generated in April 2025." I am still fighting for my February R899 that was wrongly debited despite giving a months notice and cancelling the service in January 2025. Now Vodacom have pushed the cancellation all the way to the end of April 2025. I have had to log another complaint with ICAS reference CAS-237552-D0R8Q2 and also pass this on my attorneys for litigation for the matter to be resolved as as this is the only way to to deal with Vodacom. Whatever you do, stay away from Vodacom fibre, you will regret it in the long run. They ruined my Christmas and I've never consistently got the line speed I've paid for.
53 replies
13 months ago
Vodacom debiting me every month for a fibre month to month contract cancelled 2 months ago.
Cancelled my Vodacom fibre contract and Vodacom confirmed cancellation in January. Vodacom Fibre accounts advised that January would be the last invoice. I was charged another R899 invoice in February 2025 Vodacom debited from my account again. Now I have received another invoice from Vodacom fibre for March 2025 and they want to take another R899. Vodacom fibre advised a cancellation request was logged in January the last invoice was supposed to be end of January 2025 though there was an error on their side and they apologise. Cancellations then put me through to billing, now billing advising I speak to cancellations again as there is nothing they can do and now I start all over again just like the beginning of January and it is now 07 March 2025. Issue has been escalated so many times for the past 9 weeks and Vodacom are clearly ***********. I am left again with no choice but the log another complaint with ICASA and take the matter further. Vodacom ruined my Christmas and 2024 with their slow connectivity and *********** service. Now they continue to bill me for a fibre service I no longer have with them. I have moved to another provider Axxess who are much more capable.
106 replies
14 months ago
Vodacom misleading and wrongly not following correct process after customers requesting cancellation of their service.
I called Vodacom Fibre on 30/12/2024 to cancel my Fibre line, as I had been complaining for a year about not getting 100MBPS speed. I was also being charged R1299 per month when I was also supposed to be charged R899 per month. Fortunately, the difference was refunded. Instead of being sent a cancellation confirmation, the retention advisor sent through a Renewal of Contract Notification and advised I must click on the link, and the I will be charged R99 for a month and if I am not happy with the service for the next month the contract will come to an end as it is a month to month contract and it will remain on a month to month contract. Since then, Vodacom have simply renewed the fibre contract and charged me R1056.00 for February 2025, when I no longer have a fibre service. Vodacom migrated the existing fibre line to Axxess, my new provider a month ago. I am no longer with Vodacom fibre. Vodacom is now saying they have listened to the call recording from 30/12/2024 and confirmed I asked for the service to be cancelled and confirmed a delete order was created Reference: S0250122-918108 though it was never cancelled and they continue to bill me for the service. Apparently, this issue has been escalated to a manager and they will call me back. Be very careful when calling Vodacom to cancel your service, and ensure you receive a notice of cancellation reference and not a renewal as they are actually misleading you into renewing your contract when you have asked for it to be cancelled. What the Vodacom retention advisor simply did was completely wrong and misleading.
159 replies
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