HS
Helen S
Active since Jan 2012
14
Reviews
0
Industries
Reviews
14 reviews7 months ago
LACK OF SERVICE
I wrote a negative review for FNB. Had been in to the bank and closed my credit card account. Then I waited for the refund of a positive balance. I even had an email from FNB saying if I confirmed my account with one of the service agents it would speed up the process. I sent them the information. CAN YOU BELIEVE, I REVEIVED A STATEMENT TODAY IN WHICH MONTHLY FEES HAVE BEEN DEDUCTED PLUS A DEBIT ORDER FROM ANOTHER CLOSED ACCOUNT --- MY ACCOUNT IS STILL IN OPERATION. WHAT'S GOING ON FNB?????
53 replies
7 months ago
Where is my money?
I went into the bank and closed my FNB credit card more than two weeks ago. There was a credit balance .... I am still waiting for this to be paid into my current account. Not impressed.
53 replies
10 months ago
Traffic offense? NOT.
Is this a ****, or not? I have not owned a car for over 8 years and have just received a notice of a traffic offense dated 2020. Incidentally, if I pay it promptly, there will a discount. Either their records are a mess, or this is a ****.
53 replies
11 months ago
Online Application Disaster
Must have the most inefficient system ever. I have just spent 20 minutes waiting (unsuccessfully) to be registered so that I can order a new passport online. And this makes our lives easier??? NOT
0 replies
17 months ago
DSTV ****mers
Despicable. I get a phone call. Do I want to link Showmax FREE to my account? Yeah why not. Then the email arrives. I need to activate the link BUT in the meantime they have started the BILLING PROCESS that will not stop until the account is delinked. IT HAS NEVER BEEN ACTIVATED IN THE FIRST PLACE.
56 replies
29 months ago
Taxi wars are perpetuated by greedy people
This morning occupants of two taxis were subjected to a violent fight -- all because one driver picked up a passenger from the "wrong place". They were terrified that the altercation would result in a gun battle... and some were late for work because of the delay. All over a R15 ride. WHEN will this industry stop ridiculous controls and allow drivers to provide their customers with an efficient service.? WHEN will they allow competition so that their customers are able to choose who they will ride with? Protectionism has to stop.
0 replies
29 months ago
FNB gives a lousy CX
FNB says it is there for the people. NOT!!! A recent decision to make people access their app and download their statements is NOT user friendly... especially for my generation.Now, instead of automatically receiving notice of what needs to be paid I must either phone a branch or remember to go on the app and check out how much I owe. FNB your app needs a field that says 'always email my statements' .... then your customers will not be embarrassed because they forgot to pay.
146 replies
46 months ago
Standard Bank deserves to lose its customers
My husband has been on the Standard Bank help line for nearly an hour waiting for the call to be connected. He cannot connect to the business service on his laptop and does NOT want to conduct business banking on his phone. Standard Bank does not deserve to call itself a service organisation.
134 replies
53 months ago
ABSA delivery of service -- mixed bag
Update on ABSA... went in to a branch yesterday as the fixed deposit had matured. Only two consultants available so waited 45 minutes before being attended to. On the positive side was told it would take two days before I saw the money... but thankfully it went into my account overnight.
53 replies
54 months ago
Making Life Difficult
In this day and age of technology what is ABSA thinking of? I have had fixed deposits at this bank for decades. I dropped them an email informing them that I want/need the money, so please redeem them into my bank account. Believe it, or not, ABSA requires me to physically go in to a branch to do the transaction. Why? Because the account I have asked them to transfer the money in to is not internal. I went in to a branch where I was also given a thousand words. The clerk refused to pay out the money because it was before the due date. I was not given the option of forgoing the interest -- AND the clerk has to apply for a manager's authorisation (which is not immediate) when the payout happens. Customer service? NOT!
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
2 (14.285714285714286%)
1 Star
11 (78.57142857142857%)