NV
Nelia van der Westhuizen
Active since Jan 2012
62
Reviews
0
Industries
Reviews
62 reviews3 months ago
Business personal keep making mistakes
The persons working for this business just don't READ what is in front of them and possibly also type the wrong information into their system. My HUSBAND - MALE had to go for blood tests last year and we were changing medical aids so had to do it as a private patient. So after the operation, while on a new medical aid, they had to do blood tests again. They didn't look at the information on the hospital sticker to send it to the medical aid. Instead they sent the account to us as private persons. So we went to their offices in our town and they supposedly corrected it. But no, we got a claims notification from the medical aid that they won't pay as they entered a code which conflicts with the gender???? of the patient. How on earth do people who supposedly work with these things daily, keep on getting it wrong and may cause for us to have to pay the account in the end? Why do we have a medical aid if the service providers keep on making mistakes (they were not the only service provider who made mistakes connected to the operation) and then the members end up having to pay the accounts?
112 replies
3 months ago
No living persons to talk or chat to if you have a question.
We received an email about so-called changes on our policy which we requested, but we didn't do such request. When we try to contact them, you only get options to pick, even you use their whatsapp chat site. So you never get to TALK TO A LIVING PERSON to help you. Even if you sent a request for the documents, it is sent to you but the password doesn't work!!!! We are LIVING PERSONS who want to talk to LIVING PERSONS and NOT A ROBOT.
728 replies
5 months ago
Worst customer service I EVER had
This is probably the worst customer experience I ever had. My insurance found this company in Brits to replace a window on our car which shattered on Monday due to a stone from another vehicle. My glass Brits phoned me and promised the window will be in Brits at 14:00 on Tuesday, then we'll arrange the replacement. At 14:20 I phoned them to find out what tme will the replacement be done. The lady said she'll find out and phone me back. At 14:21 I phoned again as she hasn't phoned me back. Her answer was that they "forgot to load it". Then she said it will be delivered on Wednesday, I asked what time, she said 08:00??? I told her it is absolutely unacceptable service in today's bad economy and that she promised to phone and I had to phone her again to get an answer. Then her supervisor said they will send a driver to fetch it and they will replace it tonight. Imagine the bad work they will do in the dark as there is no lights in the area (we are at a holiday resort) The latest promise is Wednesday morning latest 09:00????????? Don't know if I trust them to honor the latest promise.
0 replies
7 months ago
No stock company
Coke as a company is causing bad reviews for companies like Pick and Pay in the regard these companies have a special for a 4-pack 1.5 litres at a special price and then Coke's own warehouse does have any stock
53 replies
9 months ago
Guests not priority.
This resort doesn't care about their holiday guests. We reported two maintenance problems and the fact that their hair drier got a round 2-pont plug with no place to plug it in, to their maintenance manager. We waited about 45 minutes after we heard the manager report it and request them to fix it. We eventually left and when we came back about two hours later, they fixed the one problem but the more irritating problem was not fixed. So we went back to the maintenance manager and still had to wait more than 30 minutes for them just to come and have a look. His response about the hair drier (which another guest also complained about) was that we must rent a plug from them at R50 to be able to use it. It is só unfair to expect your guests to use their holiday funds to rent several things just because the resort won't implement better ideas.
53 replies
11 months ago
Sanlam hopeloos met testamente
Ons huidige testament is deur Sanlam gedoen in Witbank gedoen met baie goeie diens, dit word iewers by Sanlam bewaar. Ons wou onlangs 'n verandering aanbring en na 'n groot gesukkel en baie frustrasie van ongeveer 3 dae, uiteindelik iemand gekry wat ons kom sien het. Hulle kantoor in Totius straat Potchefstroom, antwoord net eenvoudig nie hulle telefoon nie en op die internet is géén ander nommer beskikbaar nie. Ons het afskrif vir die persoon gegee met die veranderings in potlood aangebring. Nou skielik het hulle vir ons 2 aparte testamente sonder ons toestemming of medeling gemaak. Die persoon het nie eers vir ons 'n kaartjie met sy ****akbesonderhede gelos nie en natúúrlik antwoord hulle nog steeds nie hulle nommer nie. Die ander probleem is hulle 0100364276 nommer is foutief. As jy dit s***el, kry jy net "The subscriber you have dialed is not available at present" en indien hulle jóú s***el, lui hy óf gladnie aan jou kant nie óf ás hy lui, gaan hy inmiddelik dood die oomblik wat jy antwoord. Hierdie gemors gaan nou al aan van 20 Mei af en nog steeds het ons geen vordering gemaak nie.
111 replies
11 months ago
Bad stock and specials control
They have specials on their website and also on their flyers at the shops, but then both shops in Potchefstroom doesn't have some specials in stock and apparently the item is discontinued. How can they but an item on special if they don't even get it anymore.
1 reply
18 months ago
Not being able to edit profile!!
I'm trying to change my email address on my profile as I'm usy changing to a better service, but I can't do it if I want to edit my profile.
53 replies
19 months ago
Excellent service from a branch teller
Thank you Sibongile Xaba from Middelburg mall branch for your patience and helping to make a payment and for sorting out the block for us. It is a pleasure when somebody assist you to the end.
53 replies
21 months ago
Carnival branch don't answer their phone
Trying to buy something from Makro when the closest one is 150km away from you and the courier services always get lost when you buy on-line, is impossible. I used almost ALL my airtime, phoning the call center 7 times using almost 25 minutes airtime, trying to get hold of somebody at Carnival branch as the stock was low and I will be driving past them on Friday when everything will probably be out of stock. I wanted to ask if they can keep some for me to pick up on Friday, but they just don't answer their phone, even when the call center try to put me through. Tried Carnival 3 times!!!!
53 replies
Review Distribution
5 Star
6 (9.67741935483871%)
4 Star
0 (0%)
3 Star
1 (1.6129032258064515%)
2 Star
3 (4.838709677419355%)
1 Star
52 (83.87096774193549%)