DS
Dean S
Active since Jan 2012
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Awesome Service
This my second time being in an unfortunate situation to require Discovery insurance. Fortunately I'm insured with the right company. My car was writen off and I was assisted seamlessly. Maybe I was a bit impatient seeing it was my first time being in an accident but I was informed of every step along the way. Theres too many to thank but they who they are. Everyone who assisted Claim No: 3711867🙌
54 replies
78 months ago
Dodgy app ratings
I had 9 valid trips which totaled 25kms. One of the trips resulted in a single red star because I decided to drive 1km at 11pm. This is ridiculous, all my previous trips are 5 stars and only required one 1km 1-star trip to throw my monthly average out. I tried reaching reaching out via Facebook numerous times and received the same auto response yet no one reached out to me.
210 replies
83 months ago
Terrible Service
I ordered a smart device which is not being going to be delivered on the agreed time. I have been advised that my smart device will be delivered tomorrow yet it hasn't left the warehouse yet. I doubt this will even reach me by this week. I have used your service before and had nothing but good service. Your call center agents and email support has no idea if my parcel has left the warehouse yet. Your agent is altering the dates on her email as she is 100 percent sure it won't be delivered in time. I mean this is the second week and we're past 5 working days. Please come back to me with answers.
56 replies
92 months ago
Exisitng number ignored on contract
Don't take a contract with Telkom out with the idea of keeping your number. I'm waiting now a couple of days after being promised my contract will activate on my exisiting prepaid Telkom number. I'm still waiting. been to three different stores hoping i would get somone comptent. Called the call centre daily and spamming the chat team for assistance. The Facebook team ignored me immediately after discovering the difficulty of my queryso no one wants do this simple request. Simply port my existing prepaid number to my contract. I don't need two numbers.
0 replies
93 months ago
Moova Money
I spent more than an hour trying to get through to Edgars Moova Money. My call was dropped twice by agents. I purchased a Telkom airtime like I always do almost every month for the last year. Yesterday I have not received my voucher via SMS. I tried re-sending the SMS without any success which led me to the next step, calling Moova. I tried calling the call centre the whole morning and I'm back to square one. When i finally got through the agent didn't really know what she was doing. How can you offer a service if there's no one to assist you when you have a problem? All I want is my voucher that's added to my account to be sent to me and I'll promise to never inconvenience your system again.
53 replies
98 months ago
Capitec Bank
I tried cancelling my bank account this weekend at your Atlantis branch. According to the agent I'm won't able to cancel my Capitec Savings account because my bank card expired. Are you serious? Why do I have to pay for a new bank card only to cancel it 2 minutes. I'm currently banking with FNB and lost my card and could do normal banking for 2 weeks using my phone without any hassle. I moved away from Capitec because of unnecessary red tape, up until the very end you guys don't disappoint.
53 replies
99 months ago
Fraudulent Debit order.
I have no idea RIGHT COVER ONLINE/Affiliate.co.za until you deducted an amount from my bank account. Please revert the money back into my account including back charges. This is outright fraud and I expect response within today still. You have my details. All I see on my bank statement is: Description One RIGHT COVER ONLINE 412752*2289 20 FEB Description Two ********** ********** ********** 69 000000 N 00 ********** Transaction Amount 59.00 Authorisation Date 20 Feb 2018 Effective Date 21 Feb 2018 Post Date 21 Feb 2018
0 replies
102 months ago
Can't cancel POLICY NUMBER 557643351
I have tried countless times to cancel my quote. I'm in the process of applying for a homeloan and the bank I'm going with includes insurance. I have mailed everyone under the sun yet my latest email reads . Thank you for keeping your policy details up to date. This makes it possible for us to give you the best possible cover. Your new schedule is in this amendment pack. Please read it carefully and make sure that everything is in order and that it meets your new needs. Please let us know if you have any questions or further changes – call us on 0860 10 59 09 or send an email to ********** Kind Regards, The BetterLife Team Is there anyone competent at this company? I have mailed ********** ********** ********** ********** No one has assisted me so far.
244 replies
103 months ago
Double Debit order
Guys I need my money back in my account. I have a huge loan and my account was double debited this weekend. If I don't get it back before the end of this month I won't able to pay my lawyers for the transfer costs and my home loan application falls through. Please help ASAP
61 replies
112 months ago
Unauthorised debit order.
<p>The first time I heard of Getbucks is when I saw your name on my statement.</p> <p>You've deducted R25 from my account and I want it back.</p> <p>FNB :-) R25.00 paid from cheq a/c..425551 @ Eft. Ref.Pm8+getbdo 0194. 25Jan 00:00</p> <p>This is the notification I received this morning.</p> <p> </p>
0 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)