SN
Sibongile N
Active since Feb 2012
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
Bad service from MTN
I went through the process of ordering a phone online through MTN and they said if m not happy i should have the phone returned and cancelled, i returned the phone at MTN Pavilion and i did receive notification that the phone has been returned , so when i went to return it we tried to cancel it and it turns out that the phone was taken through another party which is Vasco Connect its been months we have been trying to connect with this company and it seems as if it doesnt exist this phone was returned in January already i have been up and down trying to get hold of this company so now i have a bad credt record and MTN has send me an email that they are ancelling th eontract and i owe them R3614.51 , THIS IS NOT MY FAULT, I ned assistant regarding this issue and when i call MTN no one can assist they i saying i need to ask Vasco connect to cancel, i do not owe MTN They need to sort this out with their 3rd parties because when we order online we do not now that we are going through out sourced companies they must call me on 0763864779 and fix this. Regards Sibongle Ndlovu
0 replies
127 months ago
upgrade
I am a telkom customer who is due for an upgrade, i went to the telkom store at Pavallion and the phone that i wanted to upgrade to was out of stock so they said that they will order it for me.I have been calling their manager but still no stock, i received my statement last week and to my suprise my bill came to an amount that i wasnt aware of and i called the call centre and they said that my contract is over so im being charged for the 5gbs now because my contract is over, i have upgraded in due time its not my fault that telkom has no stock of cellphones and you cant even follow up because there lines also do not work. This is absurd and i hate telkom right now im being charged R456.50 when i was paying R389 for my contract i want telkom to debit R389 because this is all not my fault plus no one advised me of this amount. It cant be that my package changes without any notification.<br> I would like to be contacted because at the moment i am really unhappy with telkom service.
75 replies
129 months ago
im not a happy customer
I went to truworths pavallion to buy stick foundation at black opal and when i came there i was assisted by the black opal make up artist, and she recommended that i use black walnut and i told her that the colour is too dark for me but she insisted that this is my colour, i then opened the make up the following day and used it but then i visited another black opal outlet and that used another colour on me which was definetly better that the one i was given to me at truworths. I then went to complain at truworths the consultant then called the store manager and he said he cant get involved because its their product so the consultant took my details and said she will enquire with her manager. I received a call on Saturday by the consultant she said she spoke to her manager Pam and she said i wont be assisted as product has been used, and that's it. Im complaing because im no make up artist and it was the first time using the stick, i trusted this consultant. I thought she knew what she was doing, i request a call back and my correct colour because im not using this one. My money is WASTED.
0 replies
131 months ago
Im disappointed.
I home theatre system was purchased in Game in december but it had a technical problem and i returned it to the store i was told it will be back with 21 days but its been more than that. i then received a message which said i must collect it in store. i went to the store but when i went to customer service, the lady who helped me told me its not in their stock room, i think its been over 2 months. i have wasted enough time and petrol about this, the lady called me last week saturday abd told me she will get back to me on monday because a manager is not available such nonsense, but yesterday has passed by and i didnt get any call. I do not want this home theatre because game's service is pathetic and i dont want to ever deal with them. They better have a solution fast.
76 replies
134 months ago
details not admended
I had contacted cellc enquiring on whether it can be possible to change method of payment, she told me yes I can and she advised me that it has been changed and I also stopped the debit order through my bank as well. I am currently unemployed and I am told that I have to pay an unpaid debit order fee of R70 meanwhile I stopped it. I am not happy about this at all and I have been with cellc for the past 3 years I have never paid this fee even if I have missed my debit orders, this was not conveyed to me at all. <br> I am not happy because when I spoke to some gentleman today he told me no notes were noted through that conversation.<br> <br> I would like a cellc representative to provide me with feedback on the matter.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (80%)
1 Star
1 (20%)