CM
Chris M
Active since Feb 2012
14
Reviews
0
Industries
Reviews
14 reviews36 months ago
Service excellence still exist in South Africa
I have never experienced service of this excellence ever! I ordered 5x custom made rubber stamps from Shaun Van Heerden. His replies on my emails were almost immediate. I am a very detailed oriented person and Shaun had the expertise dealing with my personality. I ordered and paid the stamps on Friday 21/04/2023 at around 11:00. The stamps arrive the Monday morning 24/04/2023 around 09:00 at its delivery address. Now, keep in mind, the stamps were ordered in Durban and the delivery address was in Pretoria. The stamps were acquired, produced and delivered between the above times. This sort of excellence is unheard off. Well done to Shaun and the team. Excellence still exist in South Africa! PS - It was not as if I was in a rush to get it, this service is standard!
0 replies
36 months ago
ABSA Private Banking Travel Insurance an absolute joke
If you ever thought that ABSA is being honest when they say that you have travel insurance when you book a flight ticket with your ABSA Private Banking credit card, be very careful! I have been a very loyal ABSA Private Banking client for many years but are now sourcing a new bank who are more reliable and honest (if those exist). I booked a ticket to London, UK with a major airline to fly directly as I only spent about 5 days in the UK and flying with a connecting flight (although cheaper) would mean I would have spent even less time there. The morning of my my flight the airline informed me that my flight that evening was delayed as the flight from London to Johannesburg was delayed due to "an issues with the flight from the USA to the UK". I was very disappointed as I would now have even less time in the UK and missed my first day's commitments. I would have arrived the morning at 07:00 local time and now only arrived that evening about 22:00 local time. The flight was delayed for about 11+ hours. ABSA's insurance kicks in once a flight is delayed for more than 4 hours according to the terms and conditions. I understand these things happen, it's not as if the airline can quickly send an Uber to come and pick us up. It was a full flight on the world's largest passenger aircraft, an Airbus A380. The airline kept us in the loop. It is for this reason that I always make sure I have travel insurance. Now quickly listen to ABSA's "logical" reasoning. The emailed proof from this major airline is NOT GOOD ENOUGH for ABSA. As if they did not believe me. Well, ABSA, phone ACSA at OR Tambo, I am sure someone would have noticed an A380 out of schedule at the airport. It's not as if you can sweep a delayed A380 with almost 500 passengers under a rug without getting noticed. Now ABSA wants to have proof from the airline why the flight got delayed??? WHAT DOES THAT MATTER??? The flight was delayed, period! The email stated "an issue with the flight from the USA". How can ABSA expect an airline to disclose the issue. Which nervous flyer in their right mind will get on an aircraft if they are notified that "the aircraft had technical issues" knowing you are boarding that same aircraft that evening??? Nice ABSA, your logic is perfectly in line with the failed SOE's of South Africa. Seems like you are aiming going that same route. Though I tried, the airline does not want to disclose the exact issue. What difference does that make ABSA??? The only proof I have was the Captain of the airline apologizing as we boarded the aircraft the next day stating, yet very subtly, that there was a "minor issue with the aircraft delaying the departure in London". I have a fantastic private banker at ABSA, and I really feel sorry for him as he has to deal with idiotic reasoning from his colleagues. This issue had dragged on too long now. I arrived back in South Africa on the 26th of March already. It has been a whole month now with ridiculous reasoning from ABSA. Its not about the money (as the money is very little, especially if you have to compare it to the last minute rates other airlines would have charged), it is about principle. I expect this to be sorted out by Tuesday 02/05/2023 or I will contact the insurance ombudsman and start the process of moving over to another Bank (who has approached me with even better benefits) and has a better reputation. I am a loyal customer and ABSA always (well most of the time) looked very well after me, but this sort of ridiculousness is unacceptable to me.
159 replies
54 months ago
Intentionally misleading consumers
Be careful of some agents of this company. Instead of just leaving out an advertised property's address, they are intentionally misleading the consumer by advertising a different address than the actual property for sale. This is very inappropriate practice and I feel sorry for the exposure those property owners get which addresses are used. I spoke to the estate agent and his story did not add up whatsoever. Sorry Remax, many estate agents out there with morals and ethics but I will rather give you a pass next time.
0 replies
91 months ago
Promises NOT kept - Major security breach!
Be very cautious with this bank. After numerous promises of getting back to me after my previous serious breach of security complaint, absolutely NO feedback from them. I have been a very loyal client for many years, but the time has come to move on. ABSA feels nothing when there is a breach of security from their side. Besides the staff at Brooklyn Mall who has always been there to help, the rest with who I dealt with are a bunch of amateurs. I will not trust them with even my lunch money ever again. Just logging in online you should be very wary, and whatever you do, NEVER let anyone from ABSA assist you with an online query. Feel free to read my previous complaint, quite hair raising to say the least. ABSA admitted fault and promise me that they will give me feedback, well a month later and like magic, you see nothing happen!
210 replies
92 months ago
Notice account above ABSA staff's competence
This was the last straw from a bunch of utterly incompetent people. How difficult is it to put a notice in to get money out of a notice account. Trust some of the incompetent staff of ABSA to ***** it up and charge penalties which they can't even explain. After promises that they will escalate the situation, just dead silences. Be very careful, banking with ABSA poses a huge risk as no one can give me answers about transactions they did on my account! ABSA must be very proud of some of the kindergarten staff who would make any kindergarten pupils look like little Einsteins. And to top it all off, I am on the so called platinum service. I actually don't know if I have to be angry of laugh at the bunch of chops.
315 replies
106 months ago
Out of stock "Specials" luring people into store
<p>Every time Makro advertise the R100 specials me and the wife makes the effort to go to Makro Centurion to shop. We usually do our shopping at one of the big grocery chains and decided a couple of months ago to start change our routine and make effort to shop at Makro.</p> <p> </p> <p>We were met for the 3rd time with utter disgust finding that most specials are "out of stock". Its always the same items that is out of stock and it really makes you wonder if some of these specials are just there to get feet inside the shop. I have got family in retail and was told that this is a way of luring people into the shop. I can put weight behind this statement as we always go shopping in the middle of the week immediately after this so called "specials" are advertised. What are the odds that the products will be out of stock. If it was after a busy weekend I can understand but it is not.</p> <p> </p> <p>So, before you make the effort in going out of your way getting the R100 specials at Makro, ask yourself if it will be worth your effort ending up getting less than half of the specials. Rather keep shopping at your grocer around the corner as their specials are just as good and you actually get what is advertised. This was now the 3rd time it happened to us. Discusting way of luring people into your store. </p>
122 replies
106 months ago
No follow up
<p>During the July holiday we went travelling through Botswana with family. My 2015 Nissan X-Trail 1.6 dCi had roughly 3000km to go before its 45000km service. Being a thoughtful customer I went to Atlantis Nissan in Centurion to seek advise as the trip might surpass the 3000km and even the 1000km grace before the service. I wanted to know if an arrangement can be made to either service it earlier or do an inspection before the trip. The reason for this is because I have a 5 year 90000km service plan and a 6 year 150000km warranty on the vehicle and did not want to jeopardise these. </p> <p> </p> <p>I was met with very friendly service and I was told that it will be followed up with Avis as my car apparently has an Avis 5 year 90000km service plan. Nissan Atlantis did follow up with Avis but since that one email I had no feedback from either Avis or Nissan. Now I could not care less with who my car has the service plan with as I bought the vehicle brand new from Nissan and I expect Nissan to give me advice and solve my queries regarding this. Fact of the matter is that I bought a Nissan X-Trail for touring puroses and I love my car but the service from Nissan is absolutely atrocious. I was left hanging and went on the trip. Luckily I did not surpass my grace period and was left with about 400km to do which is cutting it very fine.</p> <p> </p> <p>You will find that this is not my first issue with Nissan South Africa. I love my vehicle, just wish that I can get the service I expect as a customer. Be sure to rather opt for one of the competitors if you want to buy a vehicle for touring purposes as you will not get help from Nissan. I am sure the problem I had occurs regularly. This is my second setback and will never opt for Nissan again. After talking to a friend who drive Nissan's biggest competitor and had the same issue, I realised that he was helped swiftly and did not worry as he toured Africa.</p> <p> </p> <p>So if you want a vehicle which you can only drive around a dealership with and your standards are poor service and like to be left hanging, be sure to buy a good old Nissan. If you are the explorer type who opt to buy a vehicle to travel in Africa without service and warranty worries, rather opt for Nissan's competitor. </p>
0 replies
122 months ago
Looking after their clients
We recently went away over the Easter holiday and upon our return we found that our electricity tripped for an unknown reason and a good amount of consumables in the fridge and freezer went bad. We never encountered a problem like this before and thought we will cut the loss and move on until we actually calculated the loss and it came to quite a substantial amount. We were obviously devastated and my wife decided to try and phone our broker at Santam to see if a claim like this would be possible. I had no hope at all as I never thought that something like this is worth a claim. To my amazement Sheldon organised a claim number and asked to do a few things such as take photos of the perished consumables and slip of replaced goods. We replaced the goods and sent in the slips and the photos. It took Santam about 24 hours and the refund of the goods was done!<br> <br> Yes Santam is not the cheapest insurance out there, but believe you me, they are great. At the end of the day you get what you paid for and this works exactly the same with insurance. If you pay the cheapest insurance, you will probably get a cheap service. You don't necessarily need cheap insurance, you need reliable insurance.
75 replies
123 months ago
New online banking not user friendly
I might be the only person to complain about this but I find the new internet banking format not user friendly at all. It doesn't help I phone inquiries as no one could direct me to someone I can complain to. The new system has been running for a while now but the option was given to transfer back to the old system every time. Since Monday 14/03/2016 this is not the case any more. I use my internet banking extensively and can not take time to try and figure out the new system. It is horrible. The old system worked so much better. When I pay bills with the new system it does not give me the opportunity to send proof of payment to the recipient. Maybe it does but then this is where the non user friendliness comes in play. I am not going to figure out everything again. Other banks change the format but the operation still stays more or less the same. With ABSA everything changed.<br> <br> I really hope that I am not the only one to complain as the new design really irritates me. I also make use of FNB and will transfer all my interests to FNB if nothing is done with the online banking layout and design as FNB has got a more user friendly system, better than the new ABSA system.
75 replies
124 months ago
Always out of stock
I have lost count of how many times I went to Brooklyn Haagen Dasz to find that they are out of stock with a certain brand of ice cream. I drive all the way from Centurion. When I try to find out from the staff where I can find a tub, no help is offered. Pathetic!
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
6 (42.857142857142854%)