RH
Renda H
Active since Mar 2012
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Deposit not refunded after multiple requests
I booked Rusticana for an event and paid a R5 000 deposit. I cancelled the event five months in advance. The venue deducted R1 500 as an ‘admin fee’ but has not refunded the remaining R3 500. I have contacted the owner multiple times and even sent a letter of demand through a lawyer, but I have still received nothing. I share this review to let others be aware of the risks when paying a deposit.
0 replies
95 months ago
Fibre internet down - no support
I recently installed fibre internet with Afrihost. I've had no internet for the past week. Whenever I try to connect with my phone or ipad, I see a screen that tells me I need to activate my fibre. I've contacted support and they did not even bother to reply. Pathetic service, to say the least.
0 replies
96 months ago
Pension Payout Delay - Very Bad Service
Good day, I'm writing thi on behalf of my mother, Mrs Jo-Anne de Beer. We are now on day 126 of our fight with the government pension fund and she has yet to receive her payout. I've included various financial and fraud investigation departments as recipients in this email, as we have now reached our limit and are willing to escalate this matter to the highest authorities available. For your convenience, I've included all her details below: Name: Jo-Anne de Beer REF no: ********** 6 ID: ********** 141082 Employee No: ********** 4 After decades as a loyal SARS employee, Mrs de Beer had her last working day on the 31st of January 2018. By law she has to receive her resignation lump sum benefit from the government pension fund within 60 days. As I've mentioned, we are now on day 126. I've detailed a timeline below, for ease of reference: On the 11 January 2018 she handed all her documentation in at the SARS Bellville HR Department, where she was told that all her documentation was complete and correct. Her documents was then sent to SARS HR Head Office where Mr Andy Phepello received it. On 21 February she phoned the GEPF call centre to inquire about the status of her payout. She was told to wait. On 1 March she phoned the call centre again. She was told that her application is at the legal department to check her divorce papers. She asked to speak to a manager. Her call was cut off. On 5 March she phoned the call centre yet again and was told that her decree of divorce was missing. On 6 March Mr Phepello from SARS HR Head Office, re-submitted all her documentation, including a certified decree of divorce. On 4 April she visited the GEPF office in Cape Town. They told her that her application was at the legal department and she'll have to wait. On 18 May Mr Phepello personally handed yet another set of Mrs de Beer's completed documents in at the GEPF office. On 25 May she phoned the call centre yet again and was told that there's a note on the system saying that they received her completed forms on 5 April. On the same day, the state attorney told her lawyer that she must wait. To summarize, between 21 February and 25 May she has phoned the call centre a shocking total of 19 times, to no avail. Mrs de Beer then decided to contact Mr Pierre Snyman, who is on the GEPF Board of Trustees and he connected her with Thabisa Poo at the GPAA office. Mrs de Beer then emailed another copy of her decree of divorce and ex-husband's affidavit to the GPAA office. On 4 June, Mrs de Beer was told her decree of divorce has been received. And that's the last feedback we've received. So, you can imagine that we are extremely frustrated. I'm not sure if this is as a result of a lack of effort or sheer incompetence at the GEPF, but it's starting to look like victimization to me. I trust that her case will receive the attention it deserves from now on. Should we not receive satisfactory feedback by the end of this week, I will contact my various connections in the public media so that the government employees of South African can be made aware of how the pension fund, that is keen to take their money for DECADES, will treat them once they retire. Eagerly awaiting your response, Renda Harding
0 replies
105 months ago
Pathetic Telkom service and no internet for the whole of August
My Telkom line and internet has been down since 1 August 2017. I lodged a complaint and received a fault reference number: 129CWK010817 I've managed to find out (after 3 WEEKS off struggling) that the fault is due to stolen cables on the corner of Zandkloof and Gazelle street in Uitzicht, in the northern suburbs of Cape Town. Apparently the fault lies with the TBI department, who needs to hire a contractor to fix the problem. Yet NOTHING is being done about this. I've made multiple calls to the call centre, sent emails to various departments, made multiple complaints on their Facebook page, but I have not received ANY feedback regarding this matter. I received an SMS on the 13th of August telling me that they are aware of they problem and they are working on it. That was the last correspondence I've received from them. I have a 24 month contract for a 10 MB line with Telkom. I'm still being billed and I have no service. I am SICK and TIRED of Telkom not giving a DAMN about their clients.
117 replies
110 months ago
Wrap Size Complaint
<p>My husband and I purchased two regular wrap meals. We took the wraps out, they looked nice and full. Until we took them out of their boxes. It had two thin chicken strips inside, one small piece of tomato and almost no lettuce. The chicken strips were as thin as chips. We are very unhappy about this. We spent a lot of money on our meals and got no value at all. </p>
56 replies
115 months ago
Pathetic client service
<p>I am posting this complaint on behalf of my mother, Mrs Jo-Anne de Beer: "On 21 October 2016 I visited the Vodacom store in Cape Gate to enquire about their roaming SMS service, which I needed for my trip to Mauritius on the 23rd. I followed their instructions exactly, but I am so disappointed, as it did not work at all. I could not receive or send any SMS'es. I celebrated my birthday on 26 October and could not receive my birthday messages. However, I did receive about 30 adverti*****t SMS'es, which I will probably pay for at a rate of R3.60 each. I feel cheated and I actually feel that I should be reimbursed for 2 weeks of my contract. Pathetic, non-existent client service. I am seriously considering changing my service provider when I upgrade in February."</p>
168 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)