AV
Adele V
Active since Mar 2012
9
Reviews
0
Industries
Reviews
9 reviews59 months ago
VODACOM IS PATHETIC!
VODACOM IS PATHETIC! I have not been able to send emails for over a month. I spoke to Vodacom on 30/05/2021 regarding this issue and was informed that they are aware of the problem regarding email accounts not working, and they are working on it. This morning, I phoned Vodacom customer service again as the same problem is still not resolved. I was informed that Vodacom is in the process of discontinuing its outgoing mail servers, which will be completed by 29 June 2021, and clients using their outgoing mail servers will no longer be able to do this. This infuriated me as my first question was, WHY were we as clients NEVER informed of this, so we can make other arrangements! According to the consultant SMS's were sent out, so I asked her, check my account and show me the SMS that was sent, nothing! I can not believe we pay SO much for Vodacom and their services, and this is what you get. The unfortunate situation is that there are no alternatives, MTN is even worse.
159 replies
66 months ago
DSTV poor service!
It is impossible to contact DSTV! The self-help service is unavailable on my profile. All that is available is the "chat" option. I have spoken to at least 4 different people in order to get my DSTV subscription cancelled. I spoke to Lisa last on Sunday 1 Nov to inform them my subscription is still not cancelled. I received an email that it is cancelled and last night the debit order was deducted, after I repeatedly requested my subscription to be cancelled. Customer number 74474964
112 replies
69 months ago
Vodacom pathetic service to a long existing client
Good day, I am writing this review on behalf of my husband, Mr. Johannes Kotze Viljoen. On 25 Aug 2020 he completed an online application for an upgrade on his contract linked to his cellphone number, 072 267 9302. He was quoted an amount to which he agreed. He received an sms regarding the upgrade, but noticed that the quoted amount was almost R150 more that what was quoted. The sms gives you the option to accept, change or reject. He selected change as he didn't understand the reason for the difference in price. No one called him back on his options to "change". He called Vodacom and got sent between "customer services" and "upgrades" and this has been the ongoing situation from Tuesday 25 August 2020. He found out there are additional services that make up this difference and wants to have it cancelled. No one from Vodacom can assist him and he constantly has to be transferred. We even went to the Vodacom store in Upington to try resolve the issue, and they cant because all they see is an open query. It is the most frustrating situation and no one at Vodacom can be of assistance. He does not want to upgrade anymore. He wants to cancel his contract and consider going to another service provider as he feels Vodocom refuses to assist him to resolve the query, cancel the addition services he wished to cancel and assist him with a proper upgrade. The only ref no he has 1-34767302118048. He spent about 2 hours on the phone yesterday in the hope of finding the correct person that can help him, but again no assistance from Vodacom!
106 replies
78 months ago
WORST COURIER COMPANY EVER
Please do not ever use Aptekor Couriers. They are the most unorganized courier company. I am only the receiver and for some unknown reason I have to phone them, moan at them to phone one another so they can get the parcel to the address I agreed with them after having phoned their head office to find out what parcel is destined for me! Since when is it my job as the customer to get them to do their job. Please save yourself the time and trouble and use a reliable courier.
0 replies
87 months ago
Verimark unable to supply spare parts for 3 months!
I have a Hydrovac Plus vacuum machine which I purchased in 2013. I contacted Crystal Fortune in November 2018 in an attempt to get a part for my machine which has broken. I sent an email with pictures of the part I needed. She referred me to my closest store, the Kalahari Mall in Upington. I went to the store and showed the shop assistants which part I needed. All I need is the connector clip who's connector point has broken off. The very frustrating part is that since then, I only get one answer, that they are still waiting for the part they ordered. Each time I go into town, I make a point to go to the store and inquire if they have received the part, and each time I get the same disappointing answer. I really don't have a problem with Verimark products but to get parts is a total nightmare ! I can not believe that to get two small parts is taking close to 3 months! I checked the website and there too is no way to order or request spare parts. This is not the first time I had to order parts and it was the same story then, it took 6 months before the part I wanted arrived. I am actually considering selling this Verimark product and rather buying a product I know I can get parts for.
315 replies
87 months ago
Vodacom: Poor and pathetic customer service
I am extremely upset with the poor and pathetic customer service received from Vodacom. I was contacted in December 2018 by their sales department and offered an upgrade on my account that according to the sales person, would work out at least R100 cheaper per month at the time. I agreed to the upgrade via telephone and received an SMS confirmation of the upgrade. The upgrade was activated on 13 Jan 2019. When I received my account on 14 Jan 2019, my account was R253 more expensive than my original account before the upgrade was offered to me, and not the promised R100 cheaper that my original monthly account of R735 per month. I contacted Vodacom immediately on 14 Jan 2019, ref no 1- ********** ********** to inquire why my account is more expensive after the upgrade then it was before the upgrade, since I was placed under the impression my account would be at least R100 cheaper, because why else would I have agreed to take the upgrade. I was informed that they will have to locate the call to check what was offered to me, and they will contact me again to let me know the outcome of this investigation. I requested to be put back on my old package as I don't want the apparent upgrade as it clearly was not cheaper. I was never contacted back by Vodacom but received a credit of R287,99. I assumed that the matter had been resolved. I received my February 2019 account and once again my account is a mess as I was charged for an additional substitution of R100.62. I once again immediately contacted Vodacom on 08/02/2019, and after trying to get through for at least 30 minutes without the call being answered, I hung up. I tried again this morning and was able to reach Vodacom. I was given a ref number 1- ********** ********** and told this query will only be attended to within 7-14 days. This is what really upsets me! As the customer, I have to battle for the past 2 months to get the mess caused on my account by Vodacom themselves, after lying to me, resolved and then I have to WAIT for almost 2 weeks! I have never been treated so poorly as a customer. I have been a client for a very long time and can not believe that this is the treatment I get after always paying my account on time. I will never ever be able to recommend Vodacom to anyone I know, as I have experienced their poor customer service first hand. Mr. JK Viljoen
210 replies
89 months ago
Poor customer service from Takelot.com
I am deeply disappointed in Takelot.com for their poor service with my latest order. I placed an order on 27/12/2018 ( ********** 2). Later that evening I placed a second order ( ********** 5). On Thursday 3 Jan 2019 I received an SMS informing me. that my order ( ********** 2) will be delivered before 5pm on the same day. I travel to town on Saturday 5 Jan 2019 (we live 250km outside of town) expecting to collect my order from my delivery address. To my surprise I only found the goods I ordered later that evening, the second order ( ********** 5), and not the goods I ordered earlier the same day, the first order ( ********** 2). Firstly upon checking the Takealot website, there was no contact numbers on the site for customer service so I could contact customer service. I had to google to find a contact number. When I did find a number an phone them, I spoke with Chad whom I specifically asked to call me. back so I could know what was going on. I. never received a call back, only an email at 15:00 on Saturday 05 Jan 2019 to inform me that my order will delivered on Monday 07 January 2019. No apology was offered for their mistake and I had to call back to follow up on my first call before I received the email from Chad. What annoys me is that they did not once offer an apology for informing my order will be delivered a certain day and not delivering on their commitment. I had until now, always recommended Takelot for their great service and that I never had any trouble. Now, I will no longer be able to recommend them as they have no regard for good customer service. I am also complaining on Hallo Peter as their website has not means to submit a complain via their website to a customer service portal.
0 replies
105 months ago
Vodacom stole my money and now refuse to refund me!
Facts: 1. On 27 July 2017 I was contacted by Vodacom for an upgrade on my contract. I was offered a Data plan for 5GB daytime and 5BG night-owl with a Free Wi-Fi Router for R219pm, which I accepted. 2. On 2 August I received the WI-FI router with a SIM card. I called to enquire about this as I was placed under the impression that my current contract will be upgraded. This did not turn out to be the situation, and the Data plan was in fact a new contract on a new number, which is not what I wanted. They the activated the SIM card and tol me to call the call center the next day, which I did. 3. On 3 August I called back and was informed that this is a new contract. On my Vodacom app, an amount for R418 was loaded for this contract. I informed the call center why this amount was charged instead of the R219 I initially agreed to, they could not give me an answer. I was still within my 7 days cooling off period and asked for an immediate cancellation of this product and for the Wi-Fi router and sim card to be collected again. 4. The items were collected on 7 August 2017 by the courier. 5. I contacted Vodacom and I was informed to only call back on Friday 11 August, 3 working days and because of the Public Holiday on 9 August, I will only be assisted on the 11th 6. The 11th I called ********** and ********** and Vodacom confirmed that the goods had been received and they cancelled the contract Ref 1- ********** ********** 7. My Vodacom account is deducted on 01 Sept 2017 for R918.20, when my account should be R583.50. I downloaded my statement and saw an amount of R334.70 was charged for the contract I cancelled. 8. I called Vodacom the morning of 2 September 2017 and reported that I was charged for the contract I cancelled and I would like to have the money refunded to me. Ref 1- ********** ********** and told they would get back to me within 24hrs, however that that day was a Saturday so I would only be contacted on Monday 4 September 2017/ 9. Today 9 September I realized that no one contacted me. I called again and after being cut-off and called again and waited again, I was able to speak to someone in the call center who told me the call was closed and I will not be refunded. I demanded to speak with someone else and spoke with Vusumuzi Manganye. He told me that the call was logged incorrectly on 2 Sept that is why it was closed, however I was not informed of this in any way. He would have to log a new call, Ref 1- ********** ********** to the Retention/Credit and Refunds department and I will have to wait another 48hrs or 7 working days to hear what will happen. Vodacom got their goods back. The staff member I spoke to on 2 Sept 2017 was clearly incompetent and because of her, a new call must be logged, and me the customer just has to hurry up an wait. Vodacom your service is appalling! My contact os coming to an end in October and I have every intention of leaving you as a customer for almost 15years! I want the R334.70 Vodacom stole refunded to me back in cash!
183 replies
125 months ago
BAD SERVICE DSTV / MULTICOICE
Good day<br> I have been having trouble with the Catch-up service and on some occasions the Xplorar will freeze or even say no disk space. I called the call center 4 times. The last call was on 04/01/2016 and the operator was incredible rude and I reported my problem and the rude employee via their website on 05/01/2016.<br> <br> No one has returned my call to assist me but they sent me and email on 06/01/2016 to say they tried reaching me on several occasions and could not reach me but someone will be in touch.<br> <br> Their email to say they tried to reach me is a complete lie! The reference number they added to the email was 7349909. I am deeply disappointed that after having to deal with a rude employee they have to send me an email which is a complete lie and the matter is still not resolved. Today is 10/01/2016 and almost a week later, no help from DSTV of Multichoice and I have to pay each month and I don't get the full service I am paying for.<br> This past week I completed two surveys to indicate their poor service...no response.<br> DSTV should be ashamed. Their advert with actor Gabriel Macht that \its you laughter..and your moment"should include when you have a problem...it is your problem to!"""
75 replies
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5 Star
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3 Star
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2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)