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Active since Mar 2012
10
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10 reviews2 months ago
Chronic meds not received again. Life at stake!!!!
Every month we have an issue with Marara & meds. Again, we are out of meds! Sleeping chronic meds at that!! This is a repeat script on it's second month & again our health, wellbeing & life is being compromised by these service providers. No integrity! This is totally unacceptable!! And I see we are not the only ones struggling like this from other reviews. There is clearly an issue with Bonitas Marara.
56 replies
5 months ago
RAM delivery disappointment x 3!
Love Le Creuset BUT please look into your delivery service, RAM. I have just made 3 separate purchases & despite delivery instructions they ignore. Im grateful that delivery is speedy but instructions are ignored? Yesterday, I was on my way to Woolies when I received a call they were outside. I asked them to wait as I make my way back, which was less than 10mins. Only to pass them in the road & they handed the parcel over despite my instructions clearly stating on the website to arrange with me as it is gifts & despite my clear instruction to wait for me as I was turning around to meet them. Problem is I cannot purchase online anymore as it is too risky & need my spending to be discreet. If anyone is purchasing for gifts, especially at home, RAM will ignore your instructions. I was left with whole household wanting to know what have I spent on Le Creuset again. I just spotted something I would have loooooved to purchase this morning, but now the delivery risk is sadly too much!! 😞
53 replies
6 months ago
Bonitas Marara unacceptable!!! Messing with life!
Unsafe! Do not put your health needs in the hands of a service provider that doesnt deliver & gambles with your life! Marara pharmacy have had phone issues. I have screenshots of the volume of failed calls to Marara, it goes to an IVR before cutting off. I sent the screenshot to Bonitas whatsapp. Odd times I get through the responses are absurd. I have been struggling to get my mums medicine since last week. Chronic meds! I have escalated to Bonitas & Marara via email. No response. Last week (9 Oct) I was promised her meds would be delivered by today, 15 Oct, latest. I keep calling to check on the delivery & everytime a different story. It was the same last month. Due to the urgent nature of her illness they eventually wanted to deliver at 10pm last month!!! I need her meds today! You are going to kill/****** my mum if you keep messing with her medication! When will she get her meds?????
53 replies
7 months ago
Takealot: Bait & switch tactics. Items are sold & then canceled to be resold at a higher price.
Bait & switch tactics by Takealot! Disappointing! I bought an item on sale & almost 24hrs later received a cancelation email as they were apparently out of stock. However, the item is still available & on sale, but just at a much higher sale price now?! There are more complaints on here for other items, too. This is against CPA and should be reported to the CGSO.
0 replies
16 months ago
Burnt pizza plus wrong order.
I visited Kloof Street, Cape Town branch for the first time yesterday. My kids wanted pizza but due proximity at the time, I sadly opted for this. So, I called in at 10am to place an order, thinking it was still too quiet for excuses anyway. We received near burnt pizzas! The cheese was sooo hard & the crust wat too crunchy hard. I have never seen anything like this. As we were rushing I didn't think to check it in store becasue I never thought it possible to mess up a pizza! The cherry on top was the order was also wrong! I was in disbelief. My 4 year old only has margerita and loves olives. But there wasnt an olive in sight. We had to return to get the olive pizza but my kids still refused to eat it. Later that day my 4yr old demanded we drive to Panarottis & order a margerita, as he really wanted a margerita. We did this for him so he could eat & we ended up tossing out the whole Debonairs order. It wasnt even fit to feed the homeless guy. Absolutely Shocking!
0 replies
18 months ago
TELKOM MUST FALL!
My mums phone was not working so I logged a call on 23 September 2024. We were told they no longer support her prepaid line & to migrate to Voicelite package. She accepted. A week passes NO RESPONSE! I call again & it's relogged. Another week passes & NO RESPONSE! I call again & told its sent for vetting & to call the next day. The next day I call and NO PROGRESS still in vetting & I'm told to call the following day again. I call the next day & NO PROGRESS & now they want banking details. My mum is a pensioner, doesn't have a bank account, doesnt own a cellphone & to top it is bed ridden. Hence, she relies on this number. Now I am told she needs to go into a branch. She can't even get to a Dr without an ambulance. I am then told to email 10213@telkom.co.za which I did and 24hrs have passed & Telkom NO RESPONSE. No surprise! TELKOM MUST FALL!!! No service. No value. No care.
0 replies
72 months ago
Burger King Kenilworth Centre - MOLD buns :(
We ordered from Burger King Kenilworth Centre via Uber Eats. I was utterly disgusted when I took a bite of the whopper & spotted a dark spot on the bun. I could not believe my eyes, it was mold! We checked it, smelled it & definitely MOLD!!! It was so nauseating. I could never eat Burger King again...
0 replies
90 months ago
MTM not honoring SAMSUNG deal as advertised!
I upgraded my contract 7 September 2018 from MTN Kenilworth Centre for Samsung S9 as per the ad to be received with 64G memory card. The handset is unwrapped in store by the assistant while she throws out the wrapper & instructs me I should receive the memory card within 7 days. I dont hear back from them so I enquire. I'm then told to look at the wrapper for the voucher number & redeem online. I let them know they threw it away in store & made no mention of it when they unwrapped the handset! I'm then told there is a new process & emailed instructions to redeem online. When I alert them to the instructions s that claim there are steps they need to cover as the seller they then claim "Samsung is giving them the run around" & they will purchase 1 in store & I can collect. 9 Oct I'm told it'll take 1-2 weeks delivery. 3 weeks later I enquire & am told they are awaiting delivery. 6 Nov they then ask for coupon details that had been SMS to me. They NEED IT they said! I forward that on & after they receive they tell me to send it to samsung rewards. I then email back & let them know it makes no sense. 8 Nov I'm emailed back "The fault is by Samsung they are delaying everyone deliveries they wanted the clients to email the coupon To them ,but they didn’t tell us . Sorting it out." I AM STILL WAITING!!! 2 and half months after I signed the upgrade & have been honoring the monthly contractual fees MTM & SAMSUNG have not honoured what they have sung in their ad!!!!!!
420 replies
96 months ago
Unpaid reimbur*****t of Emergency C-Section!
GEMS refused to reimburse payment (R18500) made directly to gynae for emergency c-sect, claiming the ICD10 code was insufficient, and regarded this as an elective. This is a response to the earlier review. I requested the partogram from the hospital myself & forwarded it to Patricia Bester on 14 May 2018. Clearly this was not standard procedure for this type of claim or I would not have had the runaround for near 2 year. Is this really all so necessary? Other medical aids do not have these battles. Why? Really? This is the last thing you want to endure after having major abdominal surgery and still having to care for your little ones. Being on the highest option (Onyx) at the time, this was all so unexpected! What if I did not have the cash to pay the gynae upfront, or the extra just under R5K co-payment I also had to pay the anesthetist, which I should also not have paid! Would I have to endure being BLACKLISTED as a result of being a GEMS member? This is just so so wrong on so many levels!
0 replies
97 months ago
GEMS WILL NOT PAY OUT FOR EMERGENCY C-SECT DESPITE DRs EVIDENCE!
I had 2 Csects (Oct 2014, Sept 2016) with the same Dr & same hospital. However, with the latter GEMS refused to reimburse me for an emergency procedure claiming the ICD10 code from the gynae was not sufficient evidence so they will just consider it as an elective!! The plan was of course to go natural (both times). I went into labor with the 2nd but unfortunately it ended with a C-Sect again. With the previous C-sect the same documentation had been submitted & accepted. Its been years of back & forth between hospital, doctor & Gems. The case worker at the hospital from the offset said to me straight out, GEMS IS LIEING, she sent me screen shots of their system that clearly shows EMERGENCY PROCEDURE. Having to cough up R18500 for a gynae alone & having to fight with them after being in a seriously vulnerable state after surgery has been a truly unpleasant experience. Furthermore, after requesting me to co-pay R10K hospital fee, I refused & they eventually settled this in Oct 2017! Of course, Doctors refuse to deal directly with GEMS (for this reason) so I had been forced to pay the gynae R18500 upon delivery not expecting even half the hassles from Gems with refusing to pay back. I also logged this CMS & GEMS requested partogram evidence. Had anyone known this was a requirement from the offset, it could have been saved then! BUT I did not even know what a partogram was at my 1st operation because it was never requested then. GEMS clearly doesn't want to pay out where due! I did not want a Csect! It was an emergency! I feel CHEATED & HELPLESS!
265 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)