EG
Elna G
Active since Mar 2012
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Bark Professional Fridge Repair ****
Malvern +27 67 609 8904; +27 65 924 3678 contacted us, he came out - more than an hour late after I had to call him to find out where he was. 1. Repaired Guest house fridge, we paid by immediate eft R1400 - new gas - freezer compartment works, fridge not 2. Repaired home fridge, immediate eft R2800 - new compressor. We trusted him, it looked like he knew what he was doing - fridge was slightly cooler inside than room outside, never cold, freezer doesn't work. We called him, he promised to come on Saturday for 12 - did t articve u r 13:40 when we had to leave. He re-scheduled for Monday 11:00. We are still waiting.
0 replies
25 months ago
5 Stars for Dylan at Centurion Systems call centre
Thanks to Dylan, a skilfull call centre operator, our Gspeak Ultra system was sorted out over the phone. For 3 months we have been calling in, changing sim cards and replacing a unit, with little affect. We wish all operators had the same skill. This was our ticket ##207874##] Your ticket has been Closed
53 replies
43 months ago
WHIRLPOOL SA, PART OF KIC HAVE GONE FROM VERY EFFICIENT IN 2017 TO BEING FRAUDSTERS AND SCAMMERS NOW IN
WHIRLPOOL SA, PART OF KIC HAVE GONE FROM VERY EFFICIENT IN 2017 TO BEING FRAUDSTERS AND SCAMMERS NOW IN 2022 This is bad for Whirlpool which is part of KIC because customers are treated with contempt and taken for fools. 1. In July 2017 my Whirlpool double oven's large oven needed a new motherboard. I phoned the Whirlpool SA customer service from the Whirlpool website, they sent a technician and it was fixed within a week 2. The same problem started in July, I went on the website, phoned - it picked up the same phone number from 2017. The customer care said a technician will phone me, just like last time Nkosi, a very nice man came to test, said it was the temperature control, his office would order the part, send an invoice and I had to pre-pay and send the POP. It would take 7-12 working days. I did that as soon as the invoice was received. He said if the oven is not fixed, they will refund. After many messages to Nkosi, he came during load shedding to "fix" the oven. when I tested it, it warmed and the timer, I thought, switched it off. the next day the oven warmed, but switched off - that was why Whirlpool was called in the first place 3. After many Whatsapp conversations with Nkosi and him promising and not turning up, I called the same number for customer care, they said if I don't have a reference number, they can't help. The invoice from a company Appliance 365 was no proof that Whirlpool had anything to do with that. I then sent an email to Whirlpool customer care complaints, a very helpful man by the name Edgar replied almost immediately - he admitted in writing that Nkosi from Applience 365 was one of Whirlpool's partners and he would follow up. 4. I have had 4 calls from Edgar, Sipho and Nkosi to let me know that the refund was done - no money. On Friday 30 Sept - 2 months later, I phoned and demanded a POP. The so called payment was from FNB. I verified with FNB - the Trace ID on the POP is false, they don't have numbers like that.
0 replies
47 months ago
Support form call center British Airways (LCKXK7)
Our 82y old Aunt's flight back from the UK was delayed - missed her connecting flight to Durban, so we fetched her from the airport and found she was booked today 15/06 to fly at 05:50. After a long time on the phone to SA Airlink & British Airways, John at British Airways call center in India took good care and managed to change her flight to 9:30 - time easier on older people. Thanks John, if all airline employees have your attitude, it will be a pleasure for passengers
0 replies
76 months ago
Vodacom no signal - won't cancel contract
I have been a customer of Vodacom since 1996 Ou gate system was upgraded to an electronic system with sim card to open the gate. I naturally took a small extra contract attached to my phone contract so that we could operate the gate - we have a guest house and this is a much more secure system than remotes. It worked well, except that, many times, there was no signal and guests panicked. I reported it several times, waited for weeks to be contacted and last year in October a technician came out to test. He said they would fix it, but it was worse in November & December. One regular guest promised to never come back to this guest house as she was late for her appointment. I have many names of guest who could be contacted because they have struggled with this problem. This year, I decided to test MTN and for 2 weeks we have never had any problems with the MTN signal at the gate, the gate opens every time. I have now requested to cancel this contract on 0760655356. The manager at Cresta shopping Centre wrote a special request to the CEO's office, only to be notified after a week that the problem has been resolved. It has not been resolved! I am not prepared to give it another try. I want to cancel the contract although I took out a new one in October. I cannot go through this again. I have had enough of struggling and being red-faced with my guests.
178 replies
86 months ago
Pleasant experience speaking to Zubair at MWEB technical support
Zubair Isaacs at MWEB technical support needs to be commended for having a lot of patience to help me sort out my email inbox. He also solved the problem. Thank you Zubair, employees like you who are polite and eager to help certainly change people's thoughts on the company
0 replies
94 months ago
Two year Telkom LTE subscription runs out, debit order continues after stopping it at ABSA
We have had a 2 y LTE contract, ending May2018 - endless trouble with wifi, After many complaints, they promised to put up an antenna one year ago - never happened. Phone call from Telkom in May 2018 to remind us that the subscription will run out - we cancelled, afterwards sent an email from Telkom website when phoning did not succeed, wen into Cresta shop to cancel, spoke to manager Mario who gave email address to cancel on 02/07. Received ref no ********** 3. On 05/07 received email that case has been resolved Dear Valued Customer, Your case no ********** 3 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Regards, Telkom | Business Connexion Debit order has been stopped online + physically in ABSA - they have gone through every month including today. How do we stop Telkom from taking our money?
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)