MF
merle F
Active since Mar 2012
6
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0
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Reviews
6 reviews24 months ago
False Advertising
I took out a 24 month contract in November 2023 with MTN with a data no 0782832067. In February 2024 I noticed that my premium escalated from R299 to R349 due to an apparent price increase. I was not informed about any further price increases when I took out the 24 month contract. This is false advertising as the price in 3 months has increased to an amount that I did not budget for and is unaffordable. What will the price be at the end of the contract. This is grossly unfair as increases should be for new contract customers. I understood that the amount is fixed for the duration of the contract. This was not a month to month deal. Sneaking in open clauses and not being notified at point of sale is disgusting. Stop this nonsense and reinstate my original debit order instructions immediately!
0 replies
29 months ago
Disgusting and Shocking Service - Lost number instead of new contract
I was serviced by the Smaller Vodacom store in Greenstone Mall by Sello on the 30 Nov and finalised on the 1st Dec 23 . I asked him for the R199 black Friday data special. He confirmed it works in any device. He requested I go to my existing service provider and cancel my contract. He then completed and ported my number to Vodacom. He completed the deal and said it will connect in 15min. Thereafter a lady walked past when she saw me saying it's still not connected and said it takes 1-2 hrs. After waiting that long he then started testing the phone and removed the SIM. After several hours I returned to the store saying I'm still not connected. He then did a sim swop and said it will resolve the issue by 8pm. The next day I sent a message asking him to speak to the manager for assistance as I have no connectivity. He rep**** noted. Me not knowing what he means asked him to advise what steps his going to take. His response did you test the SIM. Upon asking him for a person to escalate the matter his next response was "it seems the package you took does not work in a phone, and I will have to cancel the contract" He refused to give me the manager details I had to make another trip to the store to speak to the manager Khulu on Sat 2nd Dec I am not happy that Sello requested me to cancel my existing contract and lose over 150gigs, have no connectivity the weekend, spend hours back and forth with no service delivery on the new contract. He just sent a message to say I have to cancel your contract with no apology or the decency to make right what he messed up. I called the call centre and spoke to Sisipho vuntu on 4 Dec at 10.am she said she will cancel the contract as I was misinformed and the Store or someone will make good and assist me further. After returning to the store for the 4th time to resolve this on Sat 2nd the store manager Khulu said he will get back to me today. I have no update from him. Khulu the store manager is aloof and *********** in my opinion hence the staff are also. It gets worse I'm now told by the call centre my number is on record but it's no longer registered and lost! When I send a please call me another number 0691381616 comes up. I want this contract reinstated to work on my phone with the contract I took out for 150gig that was cancelled. This is Vodacom mess and I have been through hell and back to get this resolved with numerous phone calls, time, and trips back and forth. I want this resolved urgently to put me back to the same situation before this nightmare!
471 replies
43 months ago
Save Thousands in medical bills from excessive doctor rates not covered resulting in shortfalls and co payments
Advanced Daycare Hospital in Boksburg I had a better experience than a hospital without having to pay co payments or be subjected to excessive specialist rates. The reception and nursing staff were superb. Find out the costs before rushing to big hospitals for day procedure. This hospital and their doctors will save the patient thousands. Your doctor will refer you to his buddy not take care of your pocket. Do your own research
0 replies
112 months ago
6 months and still waiting for my refund - Shocking Service
<p>I have been informed for months that I am getting getting my refund. After numerous calls and hours spent with more than 10 people promising the matter has been escalated to date still nothing. In December I was advised that it was paid in Jan I spoke on the live chat with Lebo Mosebol and Stacey-Lee. Lebo said I must send my bank statement as it was paid out 0n 8 December. I heard nothing and called in again spoke with Stacey-Lee said I must send my bank statement she sent me an email on 20 January saying turnaround is 72 hours. I am still waiting. I want this refunded today otherwise I am going to the Ombudsman.</p>
56 replies
114 months ago
Chasing Customers Away for Good
<p>I have a contract for a while and wanted to cancel the contract . I was told upon taking it out that it was a month to month contract. I cancelled on the 1st November and was told that it would only be cancelled end of Jan and not end of Dec. I asked if they could motivate for the 1 day as I was not aware the lady referred me to the terms and conditions which I cannot remember or did not remember. She refused to escalate to anybody and basically if I want to cancel then that is what I must accept. For being a customer of theirs for 1 day grace I will never use this service provider again as they do not care or try to help. They tell you to talk to one of their customer care rock stars who did not even attempt to understand or escalate the matter for me. Shocking service when you need assistance after spending your money with them, Me my family and circle of friends will hear about this story and they have lost a customer for life because they simply do not care about customer retention so why should I ever return. </p>
56 replies
115 months ago
Incompetence and shocking service
<p>I applied for a bond that was granted and registered end of September. Upon application I asked for an access bond as the property I sold had an access bond facility. When I called in I was informed it was not done and I must reapply. I did this first week of October. I called in 3 days later and was advised it will be activated in 5 working days. Today I tried to utilize the facility and was advised this was not done because my marital status was not updated. The lady said she would update it and escalate it however the call cut. I called in again and spoke with Vintle Mtshali at approx 4.00pm today she kept me waiting for 7 minutes and then came back saying she spoke to her manager More Mtshali and this was not actioned and I must reapply at the Sales Department. I constantly reiterated I want this escalated as I cannot start the process again after waiting 3 weeks and constantly calling to check if this was done. She said I am not listening to her that the marital status was not updated to which I said this is not my problem as I am an existing client and this information was provided. I told her I'm logging this complaint and she very confidently gave me her name to go ahead. Is this the kind of service we get that we have to come to a social media platform to get assistance for a simple issue to arrange the access bond facility. This is nothing short of shocking attitude from your call centre staff</p>
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)