KM
Keabetswe M
Active since Mar 2012
23
Reviews
0
Industries
Reviews
23 reviews3 months ago
Car rental NOT OFFERED after a full payment
I am writing to formally lodge a complaint regarding my car hire booking with reference ZA915354930, which was paid for in full in advance. Upon arrival at the Hertz rental offices to collect the vehicle, I was informed that the car could not be released to me due to a credit score requirement. This requirement was never disclosed to me at the time of booking or before payment was taken. As a result of this failure to disclose critical rental conditions, I was left stranded with my children and without transportation. This caused significant inconvenience, stress, and disruption to our travel plans. I would like to make it clear that the service I paid for was not rendered, through no fault of my own. Had this requirement been communicated upfront, I would not have proceeded with the booking. I am therefore requesting a full refund of the amount paid. Please confirm the refund process and expected turnaround time as a matter of urgency. Should this matter not be resolved promptly, I will have no option but to escalate the issue further, including lodging a dispute with my bank and reporting the matter to the relevant consumer protection authorities. I look forward to your prompt response and resolution. Kind regards, Selina Kadiege
0 replies
3 months ago
Car rental NOT offered after full payment
I am writing to formally lodge a complaint regarding my car hire booking with reference ZA915354930, which was paid for in full in advance. Upon arrival at the Hertz rental offices to collect the vehicle, I was informed that the car could not be released to me due to a credit score requirement. This requirement was never disclosed to me at the time of booking or before payment was taken. As a result of this failure to disclose critical rental conditions, I was left stranded with my children and without transportation. This caused significant inconvenience, stress, and disruption to our travel plans. I would like to make it clear that the service I paid for was not rendered, through no fault of my own. Had this requirement been communicated upfront, I would not have proceeded with the booking. I am therefore requesting a full refund of the amount paid. Please confirm the refund process and expected turnaround time as a matter of urgency. Should this matter not be resolved promptly, I will have no option but to escalate the issue further, including lodging a dispute with my bank and reporting the matter to the relevant consumer protection authorities. I look forward to your prompt response and resolution. Kind regards, Selina Kadiege
0 replies
3 months ago
Car Hire Not offered after full payment
Good day, I am writing to formally lodge a complaint regarding my car hire booking with reference ZA915354930, which was paid for in full in advance. Upon arrival at the Hertz rental offices to collect the vehicle, I was informed that the car could not be released to me due to a credit score requirement. This requirement was never disclosed to me at the time of booking or before payment was taken. As a result of this failure to disclose critical rental conditions, I was left stranded with my children and without transportation. This caused significant inconvenience, stress, and disruption to our travel plans. I would like to make it clear that the service I paid for was not rendered, through no fault of my own. Had this requirement been communicated upfront, I would not have proceeded with the booking. I am therefore requesting a full refund of the amount paid. Please confirm the refund process and expected turnaround time as a matter of urgency. Should this matter not be resolved promptly, I will have no option but to escalate the issue further, including lodging a dispute with my bank and reporting the matter to the relevant consumer protection authorities. I look forward to your prompt response and resolution. Kind regards, Selina Kadiege
0 replies
13 months ago
R4000 ****med by WeBuyCars
I accidentally clicked on the bid button on We Buy Cars. Within a few minutes, I called and explained that it was a mistake, requesting to cancel the bid. I was informed that I would need to wait for the auction to end, and if no one else placed a bid, I would be refunded my R4000 upfront fee. No one else bid on the car, meaning I unintentionally won the auction. I immediately called again and was assured that the matter would be escalated to Head Office. However, when I called today, I was told that no refund would be issued. This is completely unfair. I acted in good faith, called right after the bid, and was clearly told that my money would be refunded if no one else bid. Now, I am being denied my refund despite following the instructions given to me. I demand my refund. I will never participate in an auction with you again—this experience has been extremely disappointing, and the service is unacceptable.
106 replies
23 months ago
2 Million Cover Lapsed because of Tymebank and untrained staff
What a shocking service I've ever had. Tymebank is the worst bank ever. Its so embarrassing how advisors are have no knowledge of what they do on the daily basis. Your staff is not well trained. I have called Tymebank on the number of occasions and I have never never been assisted efficiently. I get put on hold of more than 20 minutes. On the 23rd of May I called in to get my debit order reversed NOT stopped. I got assisted by a gentleman who didn't understand what he was doing. He read a stop order scripting and told me that there will be a fee of R170. He kept on asking if I agreed to the T&Cs. I said no because I wasn't stopping a debit but reversing. He said I can't help you then. I almost cried to because of the shock that how can a bank advisor not knowing the difference between a reversal and a stop order! Trust me it wasn't the first nor second time this happened. TYMEBANK STAFF IS NOT WELL TRAINED! I blame management. You guys have alot of work to do. You are running a 0 business. CUSTOMER SERVICE IS HORRIBLE AND SHOCKING! To continue the story...I kept on telling the guy that I am not giving a stop order instruction but reversing just for 1 month. I then requested to speak to the manager, guess what was the response! Oh my word! It's almost knock off time and my manager has knocked off. Guys! Guys! Are you running a ****a shop or a professional banking institution? My debits have been STOPPED by Tymebank. My debits did not run on the 27th May. My 2million life cover has lapsed due to Tymebank incompetence and untrained advisors. I'm so angry at the moment and typing this complaint at 3h30 a.m. Yesterday I called twice and was put on hold for more than 10 minutes. I ended up disconnecting the call because my airtime was almost finished. Do you think the person who held the call called back. Nope because no one takes customer service very seriously. I need a senior management to call me ASAP. I always get frustrated for days everytime I had to call Tymebank. I even moved my salary back to Capitec because you guys are in a business of frustrating clients. I am going tontake this to every social media platform. Management please I am tying this from a broken heart, your staff need to be trained. From product, systems to soft skills and customer service. When I think or type the name Tymebank, I feel like screaming. I hate this bank.
53 replies
28 months ago
Worst service from Virgin Active Wonderpark
Service sucks! Unfriendly, unprofessional staff members including the manager.
0 replies
30 months ago
Listed on Credit Bereau for a Cellphone contract that I've never had!
I am very disappointed in Cell C. I got listed on Credit Bureau for the cellphone contract that I’ve never had. I have complained several times on HelloPeter (15th & 22nd December 2022) Please refer back to these complaints. I am not getting any call or feedback from anyone. An incorrect cellphone was delivered after 30 days of waiting. I complained and the cellphone was taken back. Cell C is now claiming or demanding money for something that I’ve never had. Please refer to complains logged on the 15th and 22nd December 2022. No one is willingly to help me regarding this matter. Now I have been listed on credit bureau for a cellphone contract that I’ve never had. I am unable to push forward because of the bad name that Cell C have created on me. Today I called to get this matter resolved, and the call was picked by George Mkhize (call centre agent), he couldn't assist me. I then requested to speak to the manager and the manager by the name of Kea Moono refused to take my call. Can anyone please take this matter seriously as it is affecting my life negatively now. I need this matter to be resolved asap. Can I be called urgently on 0613156903.
262 replies
40 months ago
Incorrect Phone Delivered
They failed once again! I agreed to a contract of Huawei Nova 10, they delivered the very cheapest cheapest phone ever! Please cancel this useless contract. You guys are very incompetent. 30 days of waiting and you are still failing to deliver a service. I gave up. Please come and collect this rubbish!
132 replies
41 months ago
A Fraud company with no professional trained agents and managers.
A Fraud company with no professional trained agents and managers. I received a call on the 22nd of November from a sales agent by the name of Mlungisi. He called me million times to sign up for a cell c contract. I accepted his offer for a Huawei Nova 10, he then said the cellphone will be delivered within 7 working days. I waited and waited. He called me back to say that there is a bit of an issue regarding the emergency recharge of R6 owed. H e asked me to pay immediately so that he can process the delivery of my phone. I immediately bought an airtime of R12. He called to confirm that the amount does reflect and that my application has been processed and should wait for another 7days for the delivery of the phone. I then instructed him that I DO NOT need a new number when they deliver the phone instead they should convert my Cell c prepaid sim into a contract. The instruction was clearly explained. “Mlungisi, instead of giving me the new number when you deliver the phone, rather I use my old prepared cell c sim card as a contract because the main reason for this whole thing is to get a new phone and still use the same contact number. He replied to say, no need to worry, everything has been arranged accordingly. I got shocked when another sales agent called me to offer a cellphone contract and informed him that I have a contract already and waiting for my cellphone to be delivered. He immediately disconnected the phone (what a service!). I became worried that 7 days had long passed and no one is saying anything. I contacted Cell C and was taken from pillar to post regarding this matter. Finally I was informed that my application has not been processed because of the R6 emergency recharge amount, I then informed the agent that it was long sorted. Had already paid for it. He said I should start a new contract application. Wooooooooow! What a pathetic service. I was then transferred to another agent, who said my number has been converted into a contract but no cellphone to be delivered. Oh my Goodness! I am very tired of speaking to 100 different agents and managers without a solution. I agreed to have a cellphone delivered on a contract but now why activating my sim on a contract without a cellphone. Can the Head of the department call me as soon as possible. Agents are not able to resolve this issue, instead they disconnect calls or put me on hold for long until I disconnect. Please do not debit my account for something that I do not have! CELL C is the worst and USELESS network service provider ever
132 replies
68 months ago
ADT works hand in hand with the Thugs by disconnecting the unit on the day a break in is planned\
ADT works hand in hand with the thugs. It is useless to have the device installed. Someone from adt disconnected the unit on the day the thugs almost broke into my house. ADT management please check which agent disconnected my unit so that the thugs could break into my house without a hustle. I am shocked. There has never been an issue with my device. Why has it beeen disconnected. Please I need a thorough investigation on this. I am taking this everywhere, social media etc.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (26.08695652173913%)
1 Star
17 (73.91304347826087%)