DH
Donovan H
Active since Mar 2012
7
Reviews
0
Industries
Reviews
7 reviews61 months ago
Request to cancel contract (Query #4307646)
I have emailed the retentions and customer service mailboxes five times over the last five weeks. I have provided the security information requested. Still, no response from you regarding my seemingly impossible request to cancel my contract. Please respond.
0 replies
103 months ago
Where is my upgraded order from MTN Direct?
17 October – Upgraded my contract through MTN Direct, to a phone and watch bundle. 20 October – Delivery of incorrect watch. Discussed with MTN Direct who refuse to collect the watch and tell me to return it myself to the Morningside service centre. 21 October – Return the watch to Morningside service centre. 23 October – Provide MTN Direct with return number and told the new watch will be delivered by Friday 27 October. 24 October – Have heard nothing from MTN or courier on new watch. Call MTN Direct and told that I must find out myself whether the watch was collected from Morningside. Call Morningside repeatedly throughout the day, no answer. 25 October – Again call Morningside repeatedly throughout the day, no answer. Eventually drive there and am given a collection number which I provide to MTN Direct. 1 November – After calling MTN Direct EVERY day to follow up, still no new watch. It is ridiculous that a customer should have to call every day, and not even receive a courtesy update. Likewise, a customer cannot be expected to phone and drive around to locate a phone that MTN is unable to find. I am now being charged for a phone and watch which I do not have. As this is a breach of contract by MTN I will be cancelling this contract if I have not received these by COB Friday 3 November. Please URGENTLY assist.
61 replies
119 months ago
Excellent service (especially from Cleo)
<p>I am usually very quick to complain about bad service, so it is only right to compliment where it’s due.</p> <p> </p> <p>The service from Vox has been outstanding, specifically from Cleo in the Telkom escalations department. I have had endless issues with my connection speed since signing up, all on Telkom’s line and not from Vox. Cleo has had to put up with my daily rants about this, and has always been exceptionally polite and helpful. She has been in touch every day to give me an update and has pushed Telkom to resolve. It’s finally been sorted out.</p> <p> </p> <p>I spent weeks looking into which ISP to use, and I am very glad I went with Vox (Axxess didn’t even respond to my enquiry btw). The experience has been excellent so far, that doesn’t happen often, so thank you.</p>
53 replies
119 months ago
Disappointed with MX-8 quality
<p>We had purchased a MX-8 a little over three years ago, and had no trouble with it until last September (other than having to replace the tracks, but I would expect that as general wear-and-tear). September 2015 and it was just going in circles, and had to have the gears replaced, which was done under warranty. The tracks needed to be replaced again. We also had to replace all the hosing as every piece had split open. </p> <p> </p> <p>June 2016 and again it is just going in circles, and again we have to replace the gears. Unbelievably the previously replaced gears only have a six month guarantee so we must pay to have these replaced for the second time in nine months. The Top Swivel Assembly also has to be replaced, total price R1,100. </p> <p> </p> <p>The Zodiac website describes the MX-8 as “an engineering masterpiece”, however in three years I have to replace:</p> <p>1. All hosing</p> <p>2. Tracks (twice)</p> <p>3. Gears (twice)</p> <p>4. Top Swivel Assembly</p> <p> </p> <p>Unfortunately I cannot afford to pay R1,000 annually to “maintain” my pool cleaner, so it’ll have to be binned and the old Kreepy dusted off. It’s a pity, given that the MX-8 was the most expensive pool cleaner on the market when we bought it.</p>
53 replies
121 months ago
Why do I have to beg to give you MY business?
<p>I am now one of many people who has had to take a day off work to sit at home and wait for Telkom to come and install a fixed line, because no time can be provided. As though this was not inconvinient enough the technician arrived and could not install the line as the telephone pole had been overgrown by trees (on my neighbours property, not mine). A team now needs to come out to do this, and apparently they cannot give me a turnaround time but "we aren't even getting to queries from 3 weeks ago". </p> <p> </p> <p>Do I honestly have to wait months, take repeated days off work and spend my day on the telephone just to GIVE YOU MY BUSINESS?</p>
75 replies
124 months ago
SMART PLAN = NOT SO SMART!!
I opted into the SMART plan after being sold on the benefits etc etc etc. At that point I was told that there was no list yet in circulation showing which doctors are on the SMART plan network, however this would be provided.<br> <br> We are now 1.5 months into 2016 and I still am not able to see this list. The app shows no SMART plan GPs in South Africa, the website shows nothing and the call centre says they cannot share the list with me. She had to read me the list of GP's I could go to, the closest of which is 30km away (I live in Edenvale, a main and central suburb). I was told that someone from the SMART plan team would call me to discuss. No one did. I therefore had to pay for my own GP visit yesterday, as well as the prescribed medication (general flu antibiotics purchased at Dischem).<br> <br> This plan is a complete joke.<br> <br> I would like to be sent a list of ALL practitioners that are contracted into this plan, and at that stage I would like to have the option to change plans again.<br> <br> If this is not resolved within a week I will be cancelling all of my discovery accounts (health, vitality and card).
75 replies
125 months ago
Bennett Read = DO NOT BUY
I purchased a Bennett Read Hydro vacuum cleaner from Game approximately six months ago. The suction pipe has already worn away so does not screw into the motor, and the nozzle end has broken off.<br> <br> Returned this to Game to discuss replacement/repair under guarantee, only to be told that the guarantee only covers the motor. They suggested speaking to Tevo directly. Tevo say (and I quote) Sorry, there is nothing we can do as you bought it from Game.<br> <br> So now we are sitting with a very expensive piece of rubbish, with a worthless guarantee. Apparently we can buy a replacement pipe from Tevo - what an incredible business model! Sell terrible quality products, issue a guarantee that doesn't cover half it and then charge people for spares!!!<br> <br> Rather stick to the name brands.
128 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
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2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)