DV
Darren V
Active since Mar 2012
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Non existent online delivery service and customer support
I placed an order online for two items. A dishwasher and some dishwasher soap. The dishwasher was deliver on time, the soap however was not. When we hit 30 days without delivery I called Makro to cancel the order. I was assured the order was cancelled and that this would be sorted out. A week later nothing had been resolved, I called again, they had no knowledge of my previous call. I again requested the order was cancelled and that I could be refunded. I was assured this would happen. I also requested I could speak to someone higher up to make a formal complaint. Some days later someone higher up called me and we went through this whole debacle again. Much to my surprise a courier arrived and was trying to deliver the item which I had already canceled twice. Since I had cancelled the item I refused delivery. We are now on day 54. Nobody from Makro has bothered to get back to me or to give me any information. Every time I call they cannot give me information and their supervisors are not available. I even tried to call Makro's head office out of frustration, I explained the situation to the operator and was transferred back to the useless customer care center. I'm extremely upset with the complete lack of any help.
1 reply
32 months ago
Thank you for the fantastic service.
RocketNet has been a pleasure. Their call center agents are fluent, helpful and intelligent. They chased up the installation and I have had zero issues with the line since. No throttling or suspect practices here. Thank you for the fantastic service.
1 reply
33 months ago
Poor speeds, Poor service.
Once again struggling with the non existent support from Rain. I have their R1000 High speed internet, which is actually a slow 4G line at the best of times, tonight like most nights I get a whopping 3mb. I have called twice and left 2 tickets on their website and nobody has bothered to contact me or help me in days. The recent call agent had me climb onto my roof and point the antennae North West. This effectively halved the already poor speed. There is some ******y at play here. The router shows a perfect connection to a 5G tower, yet their website warns you are only connecting to a 4g tower and the speed reflects this. The call agent also confirmed the tower is only 4g. So why are you showing connection to a 5g tower? There have been 2 towers out of service for months now and they just don't fix them making this issue worse. Can you okes get your act together please and get back to me? I'm giving it a few days and if this has not been fixed I will be leaving Rain.
15 replies
39 months ago
Thieves and liars. No customer support.
Non existent support. I have contacted Rain multiple times about the speed I receive on my Premium 5G package. I don't even get half the speed of the lowest 5G package. I have tested all the equipment, everything I have is gigabit compliant and the signal to the tower is perfect, I have checked this with professional equipment. Tonight my speed is wavering between 5 and 10meg at best with constant drops to the bottom end, I can't even stream a single episode of something in HD without constant buffering. I haven't seen a speed of over 15meg in more than a year. From a company that brags about "Ultra fast speeds" this is a blatant lie. The first time I complained about speed I wrote a long mail explaining all the equipment testing, noting that everything is compliant, working and that the speed issue is on their side. I waited more than a week for an email reply stating "Try rebooting the router." Yes folks, this is how useless these people are. I wasted my time explaining everything only to receive the generic read from a script reply. They reply to people like they are idiots, when in actual fact they are dealing with someone that is quite educated on networking. Their fall back support scripts will try to blame your equipment or signal, yet since these have all been tested, it's a lie. I have called, emailed and used their website for support and all they do is blatantly ignore you. I called their helpline recently and was promised a call back at 5pm, they never called. They clearly do not care. You can never speak to anyone that is actually smart enough to know how networks work. They hide under a layer of support staff and claims you can't talk to anyone with a brain. The simple answer must be that they have oversold their tower and it is so congested I never get anything near to what they advertise and I pay for. When I just installed the router I was getting speeds of over 300meg. 300 down to 10 at best, that's a rather large drop, that's a drop of 96.6%. I have a router ups and have noticed that when load shedding kicks in I get slightly better speeds, so clearly congestion issues. Yet I'm still limited to a max of around 10-15meg. So they've clearly throttled the service. I also got a 4G package for when I'm roaming around near work and the speed is lower than 2 meg at best. If you use a VPN they throttle the speed to kb's. You might be able to send a whatsapp over a VPN if you are patient, nothing else. I have to connect to VPN's for work purposes, so the service is basically useless. They've clearly throttled this into oblivion to keep streaming limited to a certain resolution. Thankfully fiber is being installed in my neighborhood, so I can get rid of this useless and unethical service in a few weeks. Avoid then at all costs. This company only cares about profit.
21 replies
63 months ago
Fraud and scam artists
Absolute scam artists. They claim to have sneakers in stock, take an EFT payment, and then you never hear from them again. The only time they will answer a phone call is if you use a new telephone number so they can scam a new person.
0 replies
81 months ago
Telkom forced migration on ADSL to LTE unfair policies and ZERO feedback.
I first received a phone call from Telkom saying they were migrating my ADSL line to an LTE service. At the time I told the Telkom person that I would not have any luck with LTE as I have poor reception in my neighborhood and I have pressed ceilings which further hinder signal. I also queried if the Fair usage policy would change and I was assured that it would not change. I did not believe them at the time and asked them to please forward the paperwork regarding the FUP policy on the new line via email prior to me accepting any change in service. The consultant confirmed my email and assured me he would send the paperwork. I never received anything. A few days later I received an sms saying I would have my new LTE router delivered. I called Telkom immediately and told them I never agreed to this service change and that I did not want it and that I wanted to retain my copper line. They assured me yet again on another 2 occasions that the fair usage policy would not change and if I didn’t accept the router that I would have my service disconnected. Various calls for someone in the correct department to call me regarding this yielded zero results. They then delivered the LTE router. I called again to ask why they had delivered the package when I had never agreed to it. I asked if the FUP would change, I was then informed that the FUP had indeed changed to a ridiculously low 150 gigs before they slow the line to ridiculously low levels. So Telkom lied to me on 3 different occasions about their policies. I have called Telkom daily for more than a week instructing them that I do not want the LTE package, never agreed to the LTE package, and that all I want is the copper line and requesting them to reinstate the copper line. Nobody ever calls me back, I have only once managed to speak to a supervisor because they are never at their desks. (censored so I don't get in trouble)@telkom.co.za sent me a mail assuring me that he had escalated the matter to the relevant department and yet I have never received any feedback. I have since mailed him twice and he only ignores me. Their Facebook messaging service assured me on Fri 4 Oct 2019 that they were not getting rid of the copper service in my neighborhood yet and I was assured that I would retain my line and they would not cancel the service. Come Monday 7 Oct 2019 they cancelled my line regardless of my communication with Telkom. I have written proof of this. They then take days to respond to anything and cannot offer any form of answers. Today I received a bill for this new LTE service that I never agreed to. A bill which is more expensive than the old service. I then called Telkom to cancel the line, I was told that if I want to cancel the line I need to give them 30 days’ notice and that I would be billed for this time. How can they bill me for a service that I never agreed to in the first place, and then try to lock me into a 30 day notice period where they can bill me even more? I just received an sms from Telkom stating my case no 25718512 has been resolved. It has not, nobody has ever contacted me with the relevant department to give me actual advice or feedback on this. I have waited for more than a week for anyone at Telkom to respond regarding this and I’m still waiting. This is causing harm to my business as I am unable to do any work in the evenings when I get home from the office, and Telkom does not care and does not respond. I have another case number 30497949 which is also unresolved. I sadly did not write down the other case numbers as they usually sms them through, but never did. Despite all my efforts, I cannot talk to a single person at Telkom that can advise me on any of this, all I am told is that they are not the right department and someone will call me back and yet they never do. I am now being billed for a service I never agreed to. How is this happening? Is this not illegal?
0 replies
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5 Star
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4 Star
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1 Star
5 (83.33333333333333%)