KH
karen H
Active since Apr 2012
13
Reviews
0
Industries
Reviews
13 reviews23 months ago
Useless Customer service
Have been fighting for 5 months to get R500 back that was ********ly jnled out of my account to settle another ABSA account that had been closed in August of 2023. They handed me over for non payment of the account - yet I have paperwork stating it was closed in August and even paid the closure fee. I have logged this complaint numerous times and they continue to close the query without resolving the issue. Seems no one bothers to check all the documents I keep sending top them. So annoyed.
318 replies
58 months ago
Brilliant service consultant
I had a few issues with speed and the line dropping. Dean from Fibrestream phoned shortly after I logged the query. He investigated the issue, came back to me promptly and sorted out the problem. He is professional, knowledgeable and very good with people (customer feedback and communication as well as his phone manner). Well done Dean Wasley. This is what I call service
0 replies
74 months ago
Mulbarton Netcare Hospital
Mulbarton Hospital is the best in the South of Jhb. Staff are caring, kind and compassionate. Front desk is helpful, emergency section is always efficient and the wards are well run and clean. We have had many trips to the hospital over the years and have always been treated with care and professionally. Thank you to you all.
0 replies
75 months ago
Shocking lack of feedback or service.
We have been without service since 9am yesterday. Logged a support ticket yesterday morning. Was told ( on second query) that we were down as the high sight was load shedding. Queried again this morning ( more than 24 hours later) , told they are working on it. Logged another ticket this afternoon. Both tickets closed. Phone. They say that they cannot get into the high site to install a generator. At 3pm am told they will call be back with feedback re moving my highsite( has been done previously). No call. Phone at 4.30. Am told they close at 5pm and will not be able to move me today . So , unlikely we will get service before mid day tomorrow. I run a guest house. My guests are not impressed. Service shocking. Promises on feedback never happened. A highsite with no backup plan? In this day and age. Not acceptable.
0 replies
80 months ago
Woolworths The Glen
Woolworths the Glen is my favourite shop experience - whether online or instore. Quality is great and instore servive is always helpful
0 replies
80 months ago
Turn n Tender Bassonia
Turn and Tender Bassonia, food is of only the best quality. The staff are top notch and ambience is wonderful
0 replies
80 months ago
Little Ital gem
This little gem is by far my favourite restuarant. The staff are exceptional and the food fantastic.
0 replies
80 months ago
Checkers Glenvista great store
The Checkers in Glenvista has been upgraded in the last year or so and I must say that the shop is now absolutely beautiful. Clean, lots of choice and the till staff are friendly again. One small gripe is that no matter what day you go - they are always packing the shelves. The packers stand in the isles blocking trolleys and can be found chatting amongst themselves quite often with no regard for customers trying to get past. Overall big improvement though
0 replies
81 months ago
ABSA FUNERAL POLICY NON PAYMENT
My mother passed away in July. On 6 August I went to ABSA The Glen - who are listed as the executor. In essence I was told that as she had no asseets and only R6000 in her account they woudl not act as executor. She was a long term customer as am I so find this disgusting. Two thing then happened. I submit her funeral policy , which is made out to me, and am told this will be paid out - without executorship and am asked to fill in forms, submit documenst etc. I do so. These are submitted same day. Over the weeks I email the gentleman who submitted the forms asking how far this claim is. Eventually I get a call , 3 Sept, saying that my mothers ID scan is not clear enough so I must resend. I do so. I then receive an sms from funeral life stating that the second page of the claim is missing (3 Sept). I send this . This afternoon I receive an sms saying that the letter of authority and value is now needed. Firstly there is no letter of authority as ABSA refused to do the executorship and secondly thsi was not requested at the time. Secondly they have the policy so why do they need the value? After ABSA declined executorship I googled and according the the law the Magastrate Courts must have service points who can issue this letter. This is not the case. I have since been told I must go to the High Court in Jhb. As a middle aged woman I cannot risk my life to go into JHB to get this. I then decided to write off the R6000 in her bank account (which I can prove I deposited into this account), but refuse to allow ABSA to keep giving me the run around re the funeral policy. Her funeral cost us in Excess of R20k which we did not have laying around. Is this yet another ploy to ensure that policies are not paid out. I was told very clearly that this would be paid to me and yet we are almost a month down the line and they keep requesting more and more documentation. They should also state clearly to everyone that they will not do executorships regardless of how long you are a client, if you do not have more than R250k in assets. Thsi is disgusting behaviour from them and I will shortly be moving all of my accounts to another bank.
525 replies
110 months ago
BAD SERVICE - REFUSAL TO LOOK AT BROKEN E-CIGERETTE
<p>At the end of January I bought a vape at the **** & Bull in Cape Town. Within a week it was not working. I then emailed Vapeshop.co.za and asked if there were any shops in the South of Johannesburg as that is where we stay. I was told the cloest shop was in Melrose Arch (which is quite a distance from where I stay). I requested that a friend take the e cigertte into the melrose shop. She did so (with the purchase slip). The staff refused to look at it and told us to take it back to Cape Town.</p> <p>I emailed the support again and told them. Find attached emails.</p> <p>I was told to take it back and that the shop would be briefed. Eventually my friend got back to the shop and was now told that they do not stock that brand and would not even look at it. (Again). They then emailed me and stated (again) that it wasnt bought from them and (again) they will not even look at it.</p> <p> </p> <p>This e-cigerette cost me around R570 and lasted a week. I find this service absolutely appalling. </p> <p>Not only will they not replace it but will not even look at it</p> <p> </p> <p> </p>
56 replies
Review Distribution
5 Star
6 (46.15384615384615%)
4 Star
2 (15.384615384615385%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (38.46153846153846%)