HB
Hester B
Active since Apr 2012
29
Reviews
0
Industries
Reviews
29 reviews12 months ago
Eunicia helped me understand the difference between visiting the GP and ongoing treatment or chronic medication script
Eunicia helped me understand the difference between visiting the GP and ongoing treatment or chronic medication script. She was able to get me authorisation for a mole on my shoulder.
58 replies
18 months ago
If the customer doesnt follow up, Nedbank Insurance wont keep you up to date
It seems that nobody is interested in calling me as promised in your sms sent to me at 09:43 that within 2 hours Digicall will contact me. Noone has contacted me. The same thing happened yesterday, the person I spoke to in the morning didn even record the claim. I would like to speak to the supervisor as I am seeing a very negative pattern emerge regarding communication since I became a Nedbank insurance customer. If I as customer doesnt call you every day twice or thrice, nothing happens, complete radio silence. This is a disgrace, you are making a mockery of the insurance industry. Just remind me again why am I paying you so much money every month? The call I made a few minutes ago was the 3rd call in 2 days and each time cost me R20. So I have lost R60 and am still not even closer to a solution for the claim.
0 replies
19 months ago
4 Day delay on response
I emailed on 4 September requesting help with my geyser, I received only an automated response. On 6 September shortly before the close of business I received an email saying my claims handler will contact me. Today, 9 September still no-one has contacted me. I was told the 6 September email was in fact sent to me by my claims handler who seemed to be more interested in her weekend than assisting me. Every time I have to contact you guys, it is the same thing -- it takes about 4 days to get a real response. Too often claims aren't logged. Which means a 4 day delay on everything. Then I have to call and the process repeats itself.
0 replies
21 months ago
Don't waste your time on *********** Courier Guy KZN
I ordered a gift to be sent from Durban to Mtubatuba. The store I purchased from confirmed with your office whether you service that area. You confirmed yes daily. The parcel was dispatched Tuesday, was supposed to be delivered 2 days later, Thursday. Thursday no delivery. Friday no delivery. Then we received note you in fact don't service that area daily, only Mondays. Suddenly, the parcel was sent from Richardsbay to Empangeni with NO NOTES on the system why, stayed there 3 days. Then it was sent to Mathabatha and still nothing. I as well as the shop owner have sent numerous requests per email, chat, WhatsApp, calls, nobody knows why it still hasn't been delivered. I expect a new parcel to be issued by the shop and sent same day delivery on your account. And I want my money back. If I wanted a tortoise to deliver it I would have duct taped it to the said animal.
56 replies
23 months ago
Finanial ****
About 10 days ago I received a call from Telkom informing me the speed of fibre will be increase. I did not request this. I asked how much extra this will be, the lady said she will call me back. I didnt receive a call. And I never agreed to paying more. YOU DONT HAVE MY CONSENT, that is contract breach. So I am therefor allowed to cut ties, and will find another provider who wants my money and will not **** me financially by forcing me to just pay more
0 replies
24 months ago
Very confusing Nedbank Claim process
My call for plumbing help was answered by someone from Telesure Group (digicallgroup) from Fogi. Unfortunately the claim was not registered by them on the Nedbank Insurance system. DAS has requested Nedbank twice per email for a claim number which you have not yet provided them. But why? I also want to know that none of my emails sent to nedbankclaimsdesk@tihsa.co.za have been responded to. Why have the email address there if you are not planning on replying? It took me 22min on the phone now trying to register the claim. Why am I doing your work and paying for it?
0 replies
26 months ago
Oneplan is not honoring their own policy
I took pet insurance, but low and behold, you only approve what you think you want to approve. You are not sticking to your own rules. Even after I sent throught the paperwork more than twice, you ignored my emails as I needed clarification on fees and benefit and why certain things were not paid for. Yet, typical Oneplan, you ignored my emails. Now in an emergency situation, you are still not willing to help me although I have paid for months on end on my part. What goes for the goose, goes for the gander. You can't expect me to pay but then when push comes to shove you look at the sky and say, aha, today we won't pay. Please, readers, do not waste your money on Oneplan. They promise and say they specify this and the other. But they don't keep to their own rules.
168 replies
29 months ago
NO PARCELS WILL BE SENT FROM SA TO ANYWHERE IN EUROPE
On 09 October I sent a parcel from Nigel to Austria (not Australia but Austria know as Oostenryk in Afrikaans and Oesterreich in German). 1 month later the parcel still showed as "at international sorting centre" which is close to OR Tambo airport. Upon requesting I was informed that there are no services to Austria. Now Austria lies in the centre of Europe and is surrounded by Germany, Italy, Czech, Slovakia, Slovenia, Switzerland and Hungary. How is it possible that although there are countless airlines departing from OR Tambo daily and flying to Europe are unable to take parcels with? Why is the general public not informed that NO PARCELS WILL BE SENT FROM SA TO ANYWHERE IN EUROPE? The parcel was sent back the Nigel post office, but they then returned it to the sorting centre. This morning again I received note that there are no carriers. Really looking forward to the automated response I will received when posting this review.
0 replies
31 months ago
Cant see to get household content and building insured on the same policy
I have asked Nedbank to include my building and household content into the already existing policy but I cannot seem to get confirmation that all three are insured. I have sent numerous emails but to no avail.
0 replies
32 months ago
Selective distribution of BP petrol stations just before petrol increase
I have seen an alarming pattern at the local BP garage that every time just before there is a petrol hike for over a year now, they suddenly don't have petrol. After speaking with Ciska at BP Nigel she told me they have been dry for over a week now (why are you not supplying them with stock?). It may be true, it may not be true. I will never know. What I do know is that the locals here are getting fed up with wanting to support them because with a PnP card you get points, but when you want to gain points by filling up just before the petrol increases, you cant because there is no petrol. I want to know why BP HQ doesnt supply BP Nigel timeously with petrol. Why are other towns and cities more important than ours? Have you any idea how many people live in Nigel but travel to Johannesburg for work, so they need petrol and we prefer to support our local petrol station because local is lekker. Selective distribution (or corporate sabotage) is what I see when I evaluate the evidence I have. Do prove me wrong.
131 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
1 (3.4482758620689653%)
3 Star
0 (0%)
2 Star
6 (20.689655172413794%)
1 Star
21 (72.41379310344827%)