SM
Sbusiso M
Active since Apr 2012
10
Reviews
0
Industries
Reviews
10 reviews16 months ago
Rude and *********** staff
The staff were very rude. I enquired about the R500 deposit I was required to pay at check in and I did not have cash on hand, they were so rude and they referred me to the bookings manager by the name of Cathy who proceeded to say “We do not need you, in fact you may request your refund and leave”. It was shocking service to say the least. They only want cash on the deposit, we ended up having to drive to look for an ATM.
0 replies
69 months ago
No accountability - Billing Issue
I had a contract that was running to an end in December 2019. Knowing that Vodacom does not cancel contracts until you call in to cancel it, I called in to have my contract cancelled. Since there was a confusion on Vodacom's side around when my contract was supposed to end, the representative I was dealing with said they would log a query and come back to me, which they did and advised that my contract would end in December. Vodacom continued to bill me for January, February and March 2020. I have called in multiple times and have spoken to multiple representatives who have promised to investigate and give me feedback, to which none of them came back to me. I visited Vodacom's head office in July and was advised that they cannot help me as my account had been handed over to legal, I was given an email address but no one came back to me. Lo and behold, I have just found out that they have issued a handed over default against my credit profile. I am utterly disgusted about the lack of ownership and unwillingness to help that Vodacom and their representatives have shown. As I have stated to almost all their representatives, I don't have a problem paying the account but I am disputing the additional months I was billed for while having cancelled my contract and not using any of those services I am being billed for.
106 replies
77 months ago
Apple South Africa is a scam
My Apple Watch series 3 screen suddenly came cracked and came off. I read on the Apple website that there is a recall on these units having the same problem. I booked in my watch for assessment and the service Centre is charging me for a replacement watch and they say my watch has missing pieces of glass but I have pictures proving otherwise. There are a lot of other customers complaining that Apple SA just wants to make money at all costs by disputing these claims. I am very unhappy with the level of unaccountability and tactics employed by Apple South Africa.
0 replies
104 months ago
your money is all we care about
I had a disputes hearing with Discovery in May this year after they listed me for non-payment of the claw back amount I allegedly owed them. On the hearing it was discovered that they had captured the wrong address despite me filling in the correct one on the application form. They had promised to give me feedback in a weeks time but as I am writing this, no feedback has been given to me. I tried to contact the person responsible for this and he also promised to give me feedback in a week. I am really sick and tired of the attitude at Discovery and their values is just for show as I don't see any 'Shared Value' in the way they do things.
183 replies
111 months ago
Unethical behavior!!
<p>I was a member of Discovery Health until I resigned from the scheme 31 October 2016. When I resigned I was never told of any amounts owing until I got a call from Discovery in December advising me of a clawback. I asked the lady to send me communication as I had never received any, to which she said she would send it. I received nothing from them until I checked my credit report in February 2017 to find that a default listing had been instituted against my profile. </p> <p> </p> <p>I called them on the 22nd and spoke to Keith Doewely under reference number ********** 306, and I asked him two things:</p> <p> </p> <p>1. Why was I never told about any clawback amount due when I received from the scheme? I thought this should be general practice?</p> <p>2. Why was a default listing instituted when I never received any formal communication from Discovery advising me of this. Is there any proof that communication was received by myself? Was it sent via registered mail?</p> <p> </p> <p>He promised to get back to me after 5 working days but never did. I called back, spoke to his supervisor (Rhoda or something) who promised to follow up and let me know. </p> <p> </p> <p>Two weeks later, I haven't received any feedback from Discovery.</p>
112 replies
112 months ago
False Promises
<p>I am an ex Miway client and I terminated my policy in November. On the 30th of January I got an email from Miway requesting that I give them a chance to re-quote me and if they cannot beat my current premium, the next premium is on them. I gave them a call on the 2nd of February to follow up on this, I was quoted and the premium was way above my current premium. When I requested that they keep to their promise, the manager/supervisor I was talking to dropped my call. I called back and spoke to Faith Mothwa who then promised to asked the supervisor in question to return my call. To this day I haven't received any feedback from them which just tells me that they are dishonest and were just saying that for me to get a quote.</p>
168 replies
127 months ago
Getting Billed for Cancelled Contract
I called in about 4 times now to get my contract cancelled and every time I get told they will escalate it. 2 months later I'm still getting billed for the same contract! This is ridiculous service MTN. I would like this contract cancelled immediately and a refund for my premiums that was billed.
75 replies
128 months ago
Excellent Service
I would like to commend Gloria for the exceptional service provided to me. I called in wanting to cancel my insurance policy as it was too expensive and she went the extra mile to find ways to save me money! I am so delighted! Great service!
75 replies
130 months ago
Stinking attitude and lack of delivery
I opened a business account with Fnb in February. After sending the Kyc documents more than 4 times they still said they didn't receive them. I went to the branch again on the 17th of August for them to scan the documents and forward to the right department where I was advised this would take 3 working days to clear. I went to the branch today, the 20th and was told the account still had a hold to it and the consultant advised me to call them directly. I called the Internet account opening call centre and Moipone was very unprofessional and rude.she first did not want me to give me her name and later she said she couldn't assist me and had to transfer me, only to come back to her after holding for close to 10 minutes. I am livid with FNB and I feel they take customers very lightly. It is about time we boycott them as they are now getting pig headed.
75 replies
133 months ago
Great Service and Attitude
I would like to commend Andrew from the Miway inspection centre in Midrand for the awesome service delivered to me. He was very professional and friendly and very efficient in his service while he carried out the inspection of my car.
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
6 (60%)