PM
Patience M
Active since Apr 2012
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Extremely poor Communication channels
This business has very bad customer communication. I have been trying to call them regarding a withdrawal I made, and on 5 occasions I was on hold for over 45 mins till I drop off the call. Their request for a call back on the ASK Platform , NBC land page, does not go through either. Gives an effort message. It’s so frustrating, especially when withdrawals are associated with emergency circumstances.
265 replies
1 month ago
Extremely poor Communication channels
This business has very bad customer communication. I have been trying to call them regarding a withdrawal I made, and on 5 occasions I was on hold for over 45 mins till I drop off the call. Their request for a call back on the ASK Platform does not go through either. Gives an effort message. It’s so frustrating, especially when withdrawals are associated with emergency circumstances.
0 replies
27 months ago
Never will I return to Perfect10 Westwood
I am unable to award even a single star to this company. While the staff members are undoubtedly wonderful people, I regret to acknowledge that they fall short of delivering on their advertised promises. I had gel tips done and some fell off within a week. The shape of the nails looked like I had "Spongebob square pants' nails Considering the substantial amount I paid and the disappointing end result, I have never experienced such profound disappointment in my entire life.
0 replies
54 months ago
Nedbank bad customer service
on 16 November 2021, i needed to do an urgent transaction for a relative who was stuck on my Nedbank Cellphone banking. I tried to log on, only to get a message which said that I needed to update my FICA details first. The account was locked. To my irritation, Nedbank did not alert me before that I needed to update these details, I mean I couldnt guess that they needed this information. There was no email, no call, no SMS, Just locking of the account and discovery when i needed to do a transaction. This is just so unfair. I called the complaints department, and there were of no help either, was given a reference number 52110856, and told that a manager was going to call me, which didnt solve my problem. What happened to notifying clients on such issues? they can't just lock accounts just like that. I cannot guess that its that time when you need to verify FICA details. This is bad customer service/ customer care. Its not fair for customers.
0 replies
54 months ago
Extremely poor response to Fraud
On Friday 5th November 2021 i received an email that said I had ordered some duvet set valued at 3000R from homechoice, Order number 22549547 . I immediately tried to log to my account only to discover that i had no access anymore. The next morning, at 8am, I called Homechoice to alert them of the problem (i even sent an email the night before) and I was told someone had made an oline purchase and changed my cellphone number and details, so I could not access the account. The person who assisted me then said she had sent an email to fraud department as well as the warehouse to stop the order and gave me a reference number. And advised me not to accept the parcel if the courier comes. the cellphone number on the account was then changed back to my number so that I could receive notifications. Today in the morning I received a notification that the parcel was with the courier for delivery. My problem now is how could they not stop the parcel when I contacted them well on time and I am sure that the parcel has the fraudsters number, meaning the courier will call that number, not mine. So now do I have to sit with a credit record for something i did not purchase yet i was so prompt in reporting this issue with Homechoice. This is absolutely absurd and quite unfair. Homechoice had ample time to quickly block this parcel. I do not know where the parcel is being delivered to. I am so mad and mad is an understatement. So what was the point for even reporting? I was on the phone for more than 15mins.
106 replies
135 months ago
Bad and Confused Service : Moneygram
I intended to send 50USD via Moneygram Standard Bank on 09032015. I was given some forms to complete, which I did. I had initially called to find out the requirements for using this service, and I had been advised to bring my proof of Res, and bank statement. Which I did. And because I use a postal address on my bank statements, My bank had also given me a confirmation letter with my physical address.<br> <br> To my surprise, the lady who was assisting me refused to accept the stamped proof of address from my bank, saying she wanted one that was appearing on the statement. I explained to her that on my statement only my postal address appears since its the option I chose with my bank and she refused to assist me saying that's not a proof of address. I used the same documents a week back to send money using a moneygram branch in Johannesburg, hence i was puzzled and annoyed. Is this a lephalale requirement or what? And all the time when I require a proof of address including for bonds or car finance, I use the same proof, as I prefer receiving mail at my box. But, this gets refused at one certain branch for sending 50USD. Is it because of ignorance at the branch or just a bad attitude?
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)