NE
Nickolas E
Active since Apr 2012
7
Reviews
0
Industries
Reviews
7 reviews66 months ago
Amazing Team and Service from Medop CC Jhb
Hi Guys, I would like to share the amazing experience i had with Medop. In the beginning of this year I started experiencing nerve issues that related to the functionality of my legs. This has resulted in me needing a wheelchair to be able to get around and maintain my quality of life. Medop CC is a company who's head office is in Johannesburg and they are the sole distributors of Invacare products in South Africa, including the supply of wheelchairs , disability assistance devices among many more products to assist and person with any disability needs / requirements. My experience with them has been totally professional and a compassionate one. From day one I had two gentlemen assisting me to ensure I get the right wheelchair for my needs and disability. Further I had total support from the administrative team as well as the physiothe****** who assisted in making sure my wheelchair was set accordingto my disability. They really all took the time to ensure I was looked after. The product that I have is a great quality and meets my active life style and I would say is one of the best in the market. Trust me when I say i have tried other suppliers before I made my choice and they came nowhere close to my experience with the Medop team. The Medop team really went out of their way to assist me and take time to understand my condition and needs. A really genuine team that I would recommend to any one. Thank you guys for making my experience in such a difficult time in my life such a great experience. I would recommend Medop CC to anyone.
0 replies
66 months ago
Amazing Experience - Discovery Health and Discovery Member Care Programme
Guys, I must share my amazing experience with you. Around January this year (2020) my nerves started effecting my lower limbs which has resulted in me needing a wheelchair. I have been admitted twice this year for a total of around 9 weeks. Discovery has shown me total support through my devastating life changing experience and I cannot say that I have spoken to any consultant from Discovery Health or the Discovery Member Care Programme that has not shown me professionalism and compassion. Between Discovery Health and the Discovery Member Care Programme I have had nothing but the best and most professional service. Thank you Discovery Health and the Members Care Programme. I will recommend Discovery to anyone.
56 replies
66 months ago
Great Experience - Vodacom Online Services
I must compliment Vodacom on the smooth and user-friendly upgrade section on there Vodacom app and there online services. I used this recently to do a upgrade online and the process was fast and uncomplicated. My order was approved and delivered within 4 days. My account plan was automatically adjusted with no hiccups or complications. Thumbs up to Vodacom online services. You guys are progressing and constantly improving the customers experience.
53 replies
66 months ago
Unacceptable Service_Samsung Promotions_Samsung Note 20 Ultra Free Smart TV Promotion
Re: Samsung Note 20 Ultra - Free Samsung Smart TV Promotion. I am having the same problem that I had with the Samsung S20 Ultra Free Buds Promotion. I upgraded to the New Samsung Note 20 Ultra. With this upgrade / purchase Samsung have a promotion. Upgrade or buy the new Samsung Note 20 from a participating outlet and receive a free Samsung 32" Smart TV. I qualify for this promotion but claiming the promotion is turning out to be a nightmare again. The Samsung members app is not updated with the "Buy a Note " Tab and this means you cannot follow the claim instructions as per the Samsung website promotions instructions. I have mailed verify@samsung.com 5 times and I have not received any feedback or response from them. I am not even sure if verify@samsung.com is even monitored or not? Long story short. It took Samsung 5 months to adventurely delivery my Samsung Buds and I really don't hope this is going to be the same case this time around. Samsung please sort out your customer services, your Members App Administration and please if you can discipline the head of the verify@samsung.com department. Hopefully that will make a difference cause the current head of the department is taking your money and doing nothing.
162 replies
67 months ago
OUTSURANCE FIRST CLASS EXPERIENCE
I can share that I have had a very pleasant experience with their customer service on 3 occasions. Joining was easy and affordable, during lockdown their support was first class. Recently I had a oops and help a lady in front of me to pull off. They handled the lodging of the claim very swiftly, professionally and the online claims submission was easy and very user-friendly. There consultant that dealt with me was very professional. Up to now I haven't had a bad experience.
53 replies
67 months ago
BIDTRACK TOP SERVICES
I have to share how amazing and professional Bitrack is. Firstly during the covid19 lock down. They were sympathetic of our situation and handled my payment break like heros. I still got my test signals and I even got called when my system was not connecting. Secondly, they called me to tell me my backup device was not sending signals. The very next day I had a call from their service provider who came to my house and replaced the unit in record time. Thirdly, when it comes to customer service, monitoring and tracking they are on top of their game. Every month I get my test signal sms, I get a call when the device does not connect, i get calls and sms's when my car stand for 3 days to tell me to start my car, i get calls when I come close to borders and when I am far out of my normal area. When I park lock my vehicle from my app and forget to deactivate it. They call in under a minute to see if I am okay. Guy's no joke this has happened a few times and every time I have received a call. When they can't get a hold of me they don't just leave it. They sms my back up number and call my alternative number until they are sure all is in order. Well done guys. I would recommend Bidtrack to anyone.
0 replies
69 months ago
Disappointed in Samsung Promotion and Customer Care
In June 2020 I bought the new Samsung S20 Ultra. With this purchase they had a promotion on free buds. This was one of the main contributing factors to me been convinced to up grade from my Samsung S9. The guys in the store advices how to claim my buds and all was great. When I got home I registered on Samsung Members as they said and could not find the promotion button for the buds. So I emailed Samsung. I was advices to email verify@samsung.com which I did. Someone did respond and requested information which I sent. They confirmed I qualified for the promotion and that they would escalate the issue. Once a week I followed up with no reply. Adventurely I noted the Samsung buds tab on the members page and registered there. I received confirmation i qualified and they gave me the reference number to confirm my delivery. Time went by so I started following up with Samsung mobile phone customer care. The first person I spoke to said all was in order and I should contact the courier company. "That was another mission" with no luck. I contacted Samsung back again where the next consultant told me I did not qualify for the buds. This was after 3 months of following up. I was very upset and disappointed as I had been through all the processes, was told by them my buds were on the way, received email and sms confirmation of my order. At this point I was considering what to do about this. It doesn't help escalating this to there customer service as they were the ones stuffing me around. About three weeks ago I got a call on a Monday morning from a lady at Samsung. She apologized for all the inconvenience and confirmed my buds would be delivered on the Tuesday afternoon as this is when the courier company operates. She also said she would personally call me the Tuesday afternoon to confirm i received my buds. I was very excited after all the stress and time this simple thing caused me. However up till today I have not received any follow up phone call as promised, I have not received my buds as promised. I am very disappointed in Samsung and the unprofessional they have dealt with my issue. Its been 5 months now since I first got the phone and claimed the free buds and I still don't have them. May be its better to stop supporting them as we have been doing for over 15 years.
159 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)