CK
Candice K
Active since Apr 2012
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Takealot's service has become absolutely shocking
I placed an order and received two incomplete items. A toddler ladder arrived sealed from the manufacturer missing 1 of its 6 *****s - I understand Takealot could not have checked that. But a double pack of kids toothpaste arrived with one tube missing. The toothpaste was not in sealed packaging. It had a piece of paper around it. There is no excuse for that. Someone at that warehouse packed one tube and sent it out. That is Takealot's failure, not the manufacturer's. Now I have to waste my personal time driving to a depot to return both items. Time I do not have. To make matters worse, there is absolutely no way to speak to a real person. You are forced to navigate their website, follow ridiculous prompts, and log separate queries for each issue. It is designed to frustrate you into giving up. When I tried to leave honest reviews about my experience, Takealot rejected them because they mentioned delivery. A delivery failure is part of the product experience. Rejecting reviews that reflect poorly on their service is not quality control, it is suppressing honest customer feedback. And then there is the packaging. Every single item arrives in its own separate box. Not only is this an enormous waste, it is not environmentally responsible, and the cost of all that unnecessary packaging is clearly being passed on to the consumer. It is not hard to see why prices keep going up. Takealot has grown into a business that has forgotten who keeps it alive. As Amazon and other competitors enter South Africa, Takealot would do well to remember that customers have a choice. Right now, they are making it very easy to choose someone else.
0 replies
4 months ago
Contact Made, but Logged as “Unreachable”
Extremely frustrating experience. Vumatel did manage to call me, and the agent called me back twice, but the line quality was so poor that we could not hear each other. The issue was clearly on their side. Straight after these calls, I contacted my ISP and had no line issues at all. I also received two further calls with no problems, confirming that my line was working fine. Despite this, I then received an email stating that they “couldn’t reach me” and that I must deal with my ISP instead, which is incorrect. Contact was made, but the calls were unsuccessful due to technical issues on Vumatel’s side, not my availability or line. The lack of accountability and the back-and-forth between Vumatel and the ISP is very frustrating. Better call quality, clearer communication, and proper follow-up are needed.
280 replies
4 months ago
Highly Impressed with Joani and the VDM Team
Buying and selling a home is extremely stressful — they say it’s right up there with divorce and death, and honestly, I believe it. It’s been a tough process. But we’ve been really blessed to work with amazing estate agents, and thanks to Amy Crisp, we were introduced to VDM Attorneys. We’ve had the privilege of working with Joani Els, Senior Conveyancing Secretary at Van Deventer Dowlath & Marx Incorporated, and she has been incredible. Her communication, feedback, proactiveness, and attention to detail have been outstanding. She’s made a very stressful time feel manageable, and it’s been an absolute pleasure working with her and the team. Our property is still waiting to register, but I’m already very impressed. Highly recommended.
0 replies
8 months ago
False Claims, Data Misuse, and Zero Accountability – LML Solutions
I received a call today from LML Solutions, and I’m absolutely shocked by their conduct. The agent started the conversation by saying: “I had phoned in because I'm needing a loan because I'm blacklisted.” This is completely false. I have never contacted this business and I am not blacklisted—I have an excellent credit score. When I asked where they got my details from, the agent hung up on me. I then called their customer service line. The lady I spoke to was polite but could not tell me where they sourced my data or who sold them my details. This is deeply concerning. Misleading customers by saying they are blacklisted is ********* and potentially ******** under the National Credit Act and POPIA. I have asked to be removed from their database, but I hope the Information Regulator investigates their practices.
0 replies
122 months ago
lack of feedback and no delivery
we placed an order in the beginning of March and were quoted R503 for an airfryer glass bowl replacement. a deduction of R550 was taken off our account on 09 March. I have called and spoken with numerous people including a customer service Manager Cher. she has told me on 3 occasions that she will call the warehouse to find out where our order is but she never calls back. I've probably spent R500 on phone calls. shocking service. I will never buy from Homemark again.
75 replies
122 months ago
poor service and late deliver
after a much anticipated upgrade I ordered take aways from the malibongwe branch. I placed my order at 1907 and after 2000 I called to check where the order was. after calling for 10 minutes the phone was answered and immediately put down on me. at 2015 I told the lady that answered the phone that my food my not be cold, because I placed my order just after 1900. at 2033 my order was delivered, the chips were ice cold and the cheese cake was frozen in the middle. not impressed with the service at all.
75 replies
127 months ago
Problem with account and package
On the 2/11 I upgraded my handset (with great difficulty) and updated my contract to the red premium package. My account is currently sitting at R7600 which is impossible as I never go over R4000 per month. This is due to:<br> <br> 1. I have been incorrectly charged for data usage in October. I purchased 10 GB of data over and above the data in my monthly package but I'm being told that I there is a bill for over R2000 for data usage outside the bundles. <br> <br> 2. The Red Premium package was suppose to start on 01 November however its the 03 November and it has not been activated so I'm currently being charged for data outside of the package which is increasing my bill.<br> <br> I called the call centre this morning and have received 2 ref #'s (S3-9LB13-3W8M6 and S3-9LB4B-BKSG) and now have to wait 24 hours to then have to speak with 2 separate people. I have spoken with more than 5 Vodacom employees since the 2/11 which has taken up a huge amount of my time! I would like one person to call me today to resolve these issues.<br> <br> I've been a Vodacom customerr for over 15 years and spend over R3000 per month, I fail to understand why Vodacom does not deal with premium contract customers differently.
75 replies
134 months ago
Passing on personal information to a third party
I keep getting called from this 0873109510. When I answer they hang up and when I call back, as I want to be removed from their list, the call doesn't connect.<br> <br> Why is Vodacom using a Call Centre that does not abide by regulations such as the CPA or the DMASA? I have not provided permission for my details to be provided to a third party so how is this allowed?<br> <br> I want to be removed from Mondo Mobile's contact list immediately.
76 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
4 (50%)
1 Star
3 (37.5%)