MS
Marcel S
Active since May 2012
8
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0
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Reviews
8 reviews118 months ago
disappointed with the service offered by Biddulphs International
I am very disappointed with the service offered by Biddulphs International and would like to recount the whole story so that others can be warned of their very bad standard of service. It started with requesting a quotation and Reabetswe Mkhwebana who came to our house to do the quotation. It all went well and we received quotations from three companies, Biddulphs, Stuttafords Van Liners and another company I did not really know. Biddulphs came out the cheapest and you will find out why later. To be noted, we did take the insurance premium as well and this still happened. After I accepted there quotation I never heard much from them and never received a confirmation stating the date and time of collection. I, on my own, called them the week of the move and found out the information. 28 April 2016 (Pretoria) The day of the move was very negative and the start of my worries. They of course arrived over an hour late and they sent 4 guys to start packing the house before the truck came. They started packing and I had mixed feelings. The one guy in the kitchen was packing very well, carefully wrapping each item and placing it into a box. Then we started seeing them do negative things. Joshua (obtained his name from his co-workers) the guy who was packing in the bedroom was just throwing our things into boxes. Our clothes, our fragile products, everything was just thrown into boxes. We walked into the room and found a bag half packed with glassware in and soap and toothpicks mixed into the stuff in the bag. It was very scary. Then the truck came and they started packing into the truck. The only problem was that they had not packed everything properly yet and then the truck driver started speeding up all the packers to get finished. They started labelling random items with their sticker system and just packing it into the truck. They randomly ductaped cricket bats and tennis rackets together and had them ready to go into the truck. Our wooden chest of drawers and other items easily damages and marked were not wrapped or anything, just placed ready for the truck. I then realised that they did not have enough boxes. They had miss judged the house when they quoted us. For that reason they were the cheapest. I then called the operations manager in Johannesburg to explain to him what they were doing. After that the driver/team leader was very grumpy with me. The operations manager assured me that they would pack the things correctly and not rush. This was not the case and they just wrapped the chest of drawers with bubble wrap and that they packed a few things more into boxes but still there were a lot of loose items packed individually into the truck. 3 May 2016 (Durbanville, Cape Town) They arrived and started offloading. They brought everything into the house and just left it there… I then told them no they have to unpack which was what we asked for and were quoted on. Then with a grumble they started unpacking the boxes and just putting the stuff all over on the floors, in the cupboards everywhere. I had to then jump and tell them to pack things into cupboards and they just unpacked. They were super in a rush with no regard for anything they unpacked. I will not even start on the stickers that they placed on everything which we still to date are trying to get off our items. 6 Days after they had delivered our move I emailed them with this email: Rea ********** ********** ********** ********** Hi, I would like to inform you of the problems that I found after the move. Adidas Eau de Toilette Ice Dive (I have the box but the content is missing) (Joshua was the person packing in the main room, he was very rough with the items just throwing the things into a box, our clothes were all just thrown into a box and there were glass items through into a bag) Adidas After-shave Victory League (I have the box but the content is missing)(Joshua packed this item and I personally took it out of the box in Cape Town) A tear in the lounge corner unit (3cm tear on the inside of the back rest section) A cosmetic jewellery ring (Plated silver with little purple stones in it) (Joshua packed this item) There is damage done to the wooden railing of the stairs to the top floor of our new residence. (This was caused when they tried to move the queen base set up the stairs with the feet still intact and it scratched the wooden railing) We haven't even gone through everything yet to see if everything is actually there. Regards Sadly they just never responded. Nothing. I even called them the following week and was told that I had to speak to Cape Town branch. I called them and spoke to Anthony and he said he would look into the case and get back to me. TWO months I gave them and then called again after hearing nothing from them and told Anthony and he said that he did not know anything about this. He then told me to fill in a claims form. I did so and sent is straight back to him. Then again nothing, I called after another day and he said that we would have to open a case with the SAPS to take the theft further. (How can we go to the SAPS two months after the incident to create a case) Anthony then promised to have their expert restorer come out and look at the couch and stairs. After promising me twice to do so and me calling the following days with only an apology from him of sorry the guys did not go out today. It has been another month, 3 MONTHS after moving and still nothing. No reply no response nothing. I am now forwarding this letter to all email addresses of Biddulphs I can find. I am also going to forward this to all the HR staff of my company so that they know what type of service Biddulphs offers. The WORST service ever.
0 replies
118 months ago
Amazing Service
<p>Wow, I was completely blown away by the response and service I got from Wedgewood Nougat. They were friendly, helpful and went out of there way to assist me. Thank you so much appreciate it. Will definately buy from them in the future.</p>
0 replies
123 months ago
Wonderful Manager
This report is a little late but rather late than never. Mr. Price advertised some amazing leap year promotions on Instagram. Unfortunately the Mr. Price stores were not informed of these promotions. Kea tried to ring up the clothing items as advertised but it didn't work like that on their systems. She then told me that she would take this matter up with a bigger manager the next day and call me so that I could still get the promotion. She made sure that the store staff called me the following day to inform me on the progress. Two days later, 2 March she sorted out the matter and called me to come get the clothes.
75 replies
125 months ago
Above and beyond service from Haddy
We went to Telkom Menlyn, the one close to Game to try and get the Huawei Tablet that is currently on promotion. The first time we went there Haddy assisted us and notified us that they currently don't have stock, he kindly asked us to come again on the Friday, 8 Jan. From the first time we met him, he was so friendly and showed genuine concern in trying to help us. On Friday, we tried calling the store no answer eventually we went to the store and Haddy informed us once again that there was no stock. We asked him which number we could call as we can't come in everyday to check stock availability. Haddy then gave us his personal number, which is above and beyond what he had to do. When we called him on Tuesday 12 Jan, he informed us that there is stock, he gave us his email address to send through all required documents and when we came into the store on Wednesday, Haddy already had the paperwork there ready for us. Normally getting a new contract is a nightmare, but this was by far the smoothest contract application I have ever had. Haddy even went as far as hooking us up to the Telkom wifi and downloading all the Google apps, he downloaded the Telkom app and set up the account
75 replies
126 months ago
Cell C FAILED again!
I wrote a report on 19 November ( http://hellopeter.com/cell-c/compliments/cant-get-the-deal-that-they-promised-on-the-web-1887606) because Cell C was advertising deals and not willing to give those advertised deals. They got back to me on Hello Peter quickly and I thought they were dealing with the problem as soon as I gave the report a \smilely face"they stopped assisting me. Lungi has not been assisting me as promised"
75 replies
127 months ago
Service pathetic
My wife made a booking for Sorbet Woodlands, for 9:30 on 20 November 2015. It was for a environ chemical peel and she made the appointment on 17 November 2015. It was her B-Day this week and it would have been a nice treat and she would use the B-Day discount which is valid for a week.<br> <br> She got there and first they made her wait for 20 minutes before they assisted her. They then made excuses as to not giving her a chemical peel. After this they then only told her that they were out of stock. They did not inform her before and she waited at the store for about 30 minutes before they told her this. Then they attempted to made a booking at another store, which they did. The club at 12:15. She got there after driving far and they lady told her that they are out of stock and that she called Woodlands to tell them and woodlands said that they would tell my wife. My wife was not informed of this. We are very dissapointed and it wasted our time, money and effort and nothing was achieved. We are very dissapointed in Woodlands branch and will make a point to not go there again. At least the club store was helpful and apologized for not having stock.
75 replies
127 months ago
Cant get the deal that they promised on the Web
I am trying to get thePrepaid 100GB Once Off Valid for a year for R1399 with the Huawei B315 LTE Router. Cell C always says that if it is on the website then you can get it. But I cant get this deal?? Why not?? very disappointing in Cell C and I think I am going to move my Data and the cell phone to another network who delivers what they promise.<br>
75 replies
136 months ago
This guy should be a manager!
My wife had to claim from the third party legal division, what a nightmare!!! The accident happened on 16 October 2014, it took quiet some time to get the documentation from Hollard, but we finally received it on the 23rd of October, then we had to get quotes, fill in forms, copies of ID, etc. On the 29th all the documentation was complete and send back to Hollard, then we called every working day of the week, sometimes no one answered after 16h30 when clearly stated working hours till17h00, then they had training, nearly everyday we'd speak to a different person with a new story of why they couldn't help us always promising to call back in the afternoon NEVER did they call back. <br> <br> On the 12th of November my wife spoke to Francious Bezuidenhout, he looked on the system to find we have emailed every possible email address we could find. No record of our calls however, except one earlier that day, because we started calling twice a day. Francious made it his job to help us, he personally went to speak to the person in charge and called back after 15minutes to inform us of progress. He was exceptional at his job and really deserved to be praised for a job well done!
77 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
1 (12.5%)