DJ
Danie J
Active since May 2012
6
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0
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Reviews
6 reviews51 months ago
Felt like a hostage at the airport
On Monday 7 Feb 2022: My dad arrived at about 21H00 at domestic arrivals. I do not fly often and rely on the direction as per the overhead boards. I've entered a parkade with multiple signs on the road side but non indicating long term parking (pictures available). I've managed to fetch my dad and were at a pay station in about 25 minutes. The pay station registered an amount of R480 which I found absurd. The parking manager station explained that it was a long term parking, Well knowing that this was a clear mistake the airport did not seem to have an authorities customer agent available to assist. And stated that I can only leave the airport if I pay at least half of the R480. That was a lot of money to me and when paying the R240 the machine "cheated" me wit a further R20. This experience decreased my esteem of the International Airport (Oliver Tambo) significantly.
0 replies
90 months ago
Cell C data offering ambiguity - Frustration - Customer Care/ Branches not able to resolve
Good day I've been on holiday for a week (back now). Was very dependent on data. I purchased R2000 airtime for my prepaid cell c data simcard. The moment I purchased a deduction for services (which i new nothing about) took place - R35. So I purchased another R35 airtime since the data bundle I expected to retrieve via ussd is the 200GB, 365 days, R1999. This option was not available and I contacted customer care 135. Customer care referred me to the closest branch. I've visited branches Amanzimtoti (Galleria) and Cresta at least three times. I contacted and followed up with customer care at least 5 times. the ticket are still open and no action was taken. I was not even contacted. This is not acceptable. If the data (a valid cell c offering) is not available via the purchasing of air time; since it is an "exceptional"/ different category purchase then I would like to exercise my consumer right and ask for a refund. Neither customer care nor the branches was able to assist. Please help.
210 replies
95 months ago
Credit Intel: Strategy jeopardise further business with customer
"The Client undertakes to provide information on all payments received by the Client at least once a month in respect of all collection matters that were handed over to CI" Please clarify this "ambiguous" clause when doing business with client intel. I've handed over past consolidated debt as carried in an AOD. I've got an invoice from client intel claiming commission and debtor fees (i'm on the no additional fees plan) for payments with regards to new invoices. No service can service the burden of these added costs. It should be Client Intel's responsibility to be clear on what debt they are suppose to collect. But.. "There is no need to send us any other documentation, as we will request it only when it becomes necessary." ?? FAIS Ombud: MK Fais 01879 18/19-GP 7 This complaint is not related to rendering of financial services under Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002) and was referred to the national consumer commission **********
158 replies
95 months ago
CreditIntel: Deceitful advertising/ Turns on own client
Deceitful advertising. Turns on own client and invoices under the no fees plan.
212 replies
126 months ago
Frustrated - Much needed credit remains on account
I've been a client of Telkom until 2013. They are still a beneficiary on my banking profile. I've paid my levy amount for our property into this old Telkom account for the property. I immediately contacted my bank for reversal but they said that Telkom's policy blocks reversal. I tried calling the help line in vain. I've tried contacting Telkom through any possible email address I could get in vain. I've tried contacting them through the online portal in vain. I've went to Cresta branch and spoke to Nina Serari. She asked me to email her: ID, 1 month absa statement, telkom credit statement, proof of payment into my old (previously used) Telkom account. I did this. After about two weeks of no feedback I emailed her again. She replied that she could do nothing - I need to call the helpline?? It is now 25 November. How is this for going in circles. Please, Please get them to contact me.<br>
75 replies
134 months ago
Billed with no product
I was contacted by a representative from Elite Mobile for the contract purchase of a Samsung tablet with add-on services. After completion of the agreement I received an sms to send additional documents and the applications's status was changed to pending. I was shocked to see deductions from my account starting for services like hotspotters, rescuebox and safety box. I immediately cancelled my application since I experienced this process as inappropriate. No deductions should have been processed before the application was completed, The worst is that the Elite Mobile complaints officer said I should contact the service providers individually for reversal of the amounts. I expect Elite Mobile to take ownership of this insufficient process and arrange for reversals of the charges for un-rendered services.
76 replies
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