BJ
brian J
Active since May 2012
33
Reviews
0
Industries
Reviews
33 reviews14 months ago
Frustrated by your lack of customer service.
I have been trying to resolve my Discovery miles issue using the suggested channels for almost 3 months now. Either you are not capable of resolving my issue or it is not a priority. It is really disappointing that I should constantly call you to follow up each time getting no answer or indication when the issue will be resolved. It is furthermore disappointing that you have no alternative channels available to clients to communicate to you such as email or an online chat like FNB. Although I tried following your instructions to use one of your email channels for existing disputes, but it seems like no one is interested in responding to my enquiries. You can't expect me to constantly do your job to inform me of the progress. From the 2 banks I bank with, your customer service is the worst.
323 replies
15 months ago
Your cashiers is not even fit to work in a state department
Please send your front desk people on a course to deal with customers. Their disgusting and unprofessional attitude toward customers who support your business is tarnishing your reputation and I sincerely hope MR Price address this with their employees
53 replies
16 months ago
Happy customer
Having app**** for a new FNB connect contract over a 24 month term, I tried porting my existing pre-paid FNB number to the new contract. I found out that this is not possible and that I will need FNB to perform a number transfer. At this stage I expected the worst and thought here we go. Week after week, back and forth, unhappy phone calls and so on. The support advisor informed me that the process will be completed in 24 hours and said I should call them Tuesday if I don't hear anything back. As life happens, I got busy and missed a call from FNB. They persisted every 2 hours that day and I missed every call. The next day they continued to chase me down and eventually I managed to take the call. From that stage, the number transfer was completed in an hour. Thanks for exceeding my expectations and not giving up after the first failed phone calls. It gives me comfort keeping my contracts with FNB connect instead of those alternative service providers who give the industry a bad rep.
56 replies
21 months ago
No Complaints, and a seamless experience if you put in the dedication
I have now registered for my 3rd year, 2nd semester at the Stadio. I am really satisfied with my experience and it is incredible how quick 3 years goes by. Hoping my final semester goes according to plan so I can look forward to receiving my bachelors degree and enrolling for my honours degree in the new year. I wish there were more degree options on offer, especially technical degrees related to engineering, but Stadio is doing well and growing. I am sure they will soon expand on their offerings.
56 replies
32 months ago
Great Insurance provider - give them a try
At first I was very skeptical to join Naked Insurance for my car and household insurance. I had an unfortunate incident, however naked insurance processed my claim without any hassle and even managed to refund my excess payment a few months after the claim, something not even Discovery insure (who at the time boasted they are the best in the business) was able to manage a few years before I joined Naked insurance.
131 replies
32 months ago
Exceptional product and service.
Great product and exceptional service from Zeenith and James. The water heating system greatly reduced our electricity bill, and when minor tweaks were required to optimize the system, they were very quick to respond and provide on-site support -even during covid.
0 replies
39 months ago
Just fix the problem
My Discovery money rewards tier was downgraded overnight. All of a sudden no points are allocated to my property and fixed assets score. I reported this to a call center agent a week ago and she said it would be escalated and it usually takes 2 days to action. I am still waiting for a resolution on this matter. It is a shame that one attempts to follow official channels to resolve issues with a service provider and nothing gets done and then have to COMPLAIN about it publicly.
264 replies
40 months ago
2-5 days delivery? More than 2 weeks to whenever you get it
I placed an order at istore on the 15th of December. Today is the 28th of December and no delivery has been made. I proceeded with cancelling the order with Istore, but this is not the service I would expect from any company deeming themselves reputable or who are representing a reputable brand.
0 replies
40 months ago
These guys are the worst. I tried them twice
I placed an order with Istore on the 15th of December and received updates from CourierIt that they will be making the delivery on the 17th however no one showed up. The status updates changed to "contact unavailable" which seems to be the default option when they either ran out of time to deliver or they are unable to for reasons caused by themselves as I expected their arrival all day and have cameras to confirm no one came and also no phone calls had been received from them. Today is the 28th and still no delivery or any feedback from them eventhough I made attempts to contact them. This company is just the perfect example of a service provider unable to provide a service. Reminds me of some local municipalities. Companies who make use of these people must seriously consider reviewing their contracts. Going on all the social media reviews, it seems to be a common trend and this surely will affect business confidence in the retailers.
0 replies
67 months ago
Outsurance R500 Promotion seems all talk, no action
Outsurance made contact with me to quote me on vehicle insurance. They were unable to beat my current premium, and came in at 3x my current insurance premium. I was sent a link to complete a form to claim my R500, however no matter what you do, the form will not accept the PDF document I upload, and even indicates my banking detail specified being incorrect. Both of these reasons are unfound, and I followed their instructions to lodge a query for assistance. 2 weeks has passed, and no one got back to me on this, and according to their terms, you need to submit the claim within 30 days. I really hoped this could have been resolved, without having to complain on hellopeter.
53 replies
Review Distribution
5 Star
9 (27.272727272727273%)
4 Star
2 (6.0606060606060606%)
3 Star
0 (0%)
2 Star
5 (15.151515151515152%)
1 Star
17 (51.515151515151516%)