JC
Jennifer C
Active since May 2012
14
Reviews
0
Industries
Reviews
14 reviews20 months ago
Back to Outsurance
Have just come back to the Outsurance fold. Having previously been insured with Outsurance and receiving excellent service, there was no doubt that I would make use of them again Thank you to the great service provided by Mbo Chuma this morning, I am now insured. Mbo is friendly, informative, and very efficient in explaining the insurance product.
106 replies
41 months ago
Great Customer Service Received
RAM couriers handle the Woolworths clothing online deliveries. After initially contacting Woolworths to find out what happened to my delivery, I decided to phone RAM couriers myself and was assisted by an amazing lady named Shanaaz. She was courteous, friendly and went through all my details carefully and found that there was an additional digit captured in my telephone number and a vital piece of address information was missing. This was quickly rectified and sent through to the driver and my parcel was delivered within 2 hours of everything being rectified. Very happy with the service received.
132 replies
41 months ago
Online Delivery Mishap Resolved
Generally when ordering clothing online, the delivery has been flawless. This time around there was an issue as details were incorrect (an additional digit captured in the telephone number and part of the delivery address was not captured for the courier). Despite feeling frustrated, I received stellar service and follow up contact from Kayla at online customer service at Woolworths. I also contacted RAM couriers myself and received great service from their help desk. The delivery issue was resolved and the package delivered within 2 hours.
0 replies
41 months ago
Excellent Customer Service
RAM couriers handle the Woolworths clothing online deliveries. Woolworths were ridiculous in trying to find out what happened to my delivery. I decided to phone RAM couriers myself and was assisted by an amazing lady named Shanaaz. She was courteous, friendly and went through all my details carefully and found that there was an additional digit captured in my telephone number and a vital piece of address information was missing. This was quickly rectified and sent through to the driver and my parcel was delivered within 2 hours of everything being rectified. Very happy with the service received.
0 replies
53 months ago
Excellent Vehicle Manufacturer Approved Repairs
Apart from the fun adventure that google maps initially took me on in order to drop my vehicle off for repairs, the service and repairs carried out by Hofbro Auto Body was top class! There is a very good reason that they are vehicle manufacturer approved. From the friendly and very helpful security guard when the you arrive, to the two ladies at the front desk, I had seamless and professional assistance. Desiree was a delight to deal with. The repairs to the vehicle was quick and efficient. The physical repairs carried out on the vehicle, panel beating and paint work, is highly professional - exact paint match, no flaws in the blending. A very happy customer.
53 replies
61 months ago
Apparently you are in arrears for paying on time and in advance!!!!
Standard Bank... where do I begin with 2 rather worrying issues? 1. Credit Card - I have never missed a credit card payment and actually pay before the due date stated on the statements. Yet I received an email stating I was overdue by the minimum payment amount. I responded to the email and unsurprisingly never received a response back. Having spoken to a consultant at customer services, they were baffled and said it was an automated email as my payment had most likely not yet reflected. It was sent 5 days AFTER the payment reflected. 2. Car Finance Statement reflects me as being in arrears by the ADDITIONAL PAYMENTS I have made. Vehicle Asset Finance debtors department cannot answer the question as to why additional payments are being reflected on posted statements as ARREARS. The "advice" was that perhaps customer services made an error when sending out the statement?!?!?! WHAT??!?! Also that it would be better to speak to customer services than to VAF payment arrangements about this. So VAF actually haven't a clue and I don't have the time to remain on hold for hours to speak to another clueless consultant from customer services who will most likely refer me back to VAF. I am becoming deeply concerned with what is going on. What does my credit record look like due to this?
53 replies
62 months ago
Double Debits - Perhaps Send Out Urgent Communication to Your Customers
It would appear that any transactions carried out on Sunday 28 February 2021, using a bank card at any store has gone off as a double debit transaction - from reading everyone else's very frustrated posts. Presently holding on for 16 minutes now to "speak to a consultant" with the phone lines most obviously jammed. Standard Bank - I would highly suggest that you send out an urgent communication to all your customers stating that you are aware of this problem. It is costing us as customers to needlessly hold on for a consultant who we may never get to speak to, never mind with the double debits that have gone off all our accounts. Messing about with customers money is not a good idea, and forever having exceptionally long waits on poorly manned telephone lines (which by the way has always been the case, covid or no covid pandemic) Hanging up the phone now at the 18 minute mark..... are you reimbursing us the phone call money along with the double debit reversal that needs to happen??
56 replies
64 months ago
How difficult is it to change a debit order date and how long does it take to process?
On 4 January 2021, I contacted the Standard Bank Account Assistance Department on the 08601230002 telephone number. This was to request a date change for a debit order deduction on vehicle financing, to one day later than the presently set date (perhaps that is the problem, maybe if I asked for it to be for 5 days later it would be processed?) I was assisted by a friendly, helpful individual (call duration 15 min 46 seconds) and a reference number was SMSed to me and advised it would be processed by 6 January 2021. At 17h49 on 6 January, an SMS was sent to me to advise that the service request was still in progress. On 8 January, after checking my account to see whether the date requested had been updated and seeing it wasn't, I contacted Standard Bank again (5 min 16 seconds call duration) and was assisted again by a helpful, friendly assistant. They said the request was processed on the 7th by a consultant, but clearly the date did not change. An email was sent the consultant by the call center assistant and I was assured this would be updated. Today, 11 January 2021 (one week later) and I see the date change request was still not amended. Once again a call to Standard Bank (12 min 44 seconds call duration) and again helpful assistant who could see there was no date change made. Instead of just sending an email, she phoned the consultant, named Rosemary, to request the date change. Apparently the date change was made but did not "take". Once again, I have been advised that this will be processed. Unfortunately, I do not feel terribly convinced that there won't be a need for a further follow up call in the next day or two to again get this processed. How difficult is it to change a debit order date ****erally to one day later than the present set date) and how long does it take to process? Surely a week is a little ridiculous and the fact that I need to keep phoning to follow up on the request as well. Service Request #7034103407
56 replies
66 months ago
Slow Response Rate to Online Vehicle Finance Application
I am curious as to what the turn around time is supposed to be in receiving contact back from Standard Bank when doing an online application for Vehicle Financing, or am I supposed to pick up the telephone now despite the fact that they advise they will be in contact with me as a customer? ABSA responded within 2 hours of doing the same on their website. Yet, I am a Standard Bank customer and would have though that "my" bank would want further business from me?
168 replies
66 months ago
Excellent Service from Shaun and Willow Crest Motors
I recently had the pleasure of dealing with Shaun Naicker from Willow Crest Motors. Shaun was exceptionally helpful, friendly, and efficient in assisting me in the purchase of a vehicle. He kept in touch with me via telephone, email and WhatsApp during the entire process. After an initial test drive, where we heard an odd noise, the car was immediately sent to their mechanic to be looked at. An update was provided, the required repair undertaken, and Shaun brought the vehicle through to my premises for a second test drive - no need for me to have to go all the way back to Randburg for the second test drive. Having gone into the process knowing that I was purchasing a second hand vehicle, which the dealership could only know so much about - based on what the previous owner may have disclosed, and any obvious issues that their mechanic may have been able to identify - I was very happy that I was allowed to take the vehicle VIN details and do my own checks on the vehicles history (service history from the manufacturer dealership and external service places) as well as using Auto Traders VIN check system. There were a series of things that were done to the vehicle once pointed out after inspecting the vehicle - it was done graciously and without haggling with the dealership. This may be down to having such an on the ball salesman in Shaun, or it could be from the general nature of Willow Crest Motors. Either way, it has created a happy customer. From start to finish in the whole process, I had a "new" car in 7 days. Paperwork was available by the end of the following week (due to the Covid delays at the licencing department).
0 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
3 (21.428571428571427%)
3 Star
4 (28.571428571428573%)
2 Star
2 (14.285714285714286%)
1 Star
1 (7.142857142857143%)