OC
Olivier C
Active since May 2012
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
FNB SUPPORT STAFF INCLUDING BUSINESS BANKING - ***********!
Customer Service Department is absolute *******. Your agents are unable to even provide the correct telephone number for Business banking? This is the number I was given - 087 730 6020 which simply took me to the same customer support desk as 087 575 9074. So, it takes 3 calls to simply be put through to Business banking. Now you would think the caliber of agent supporting business customers would be of a higher competency level? My query was simple: When trying to make a salary payment from my business account to a personal account I receive a notification informing me I have exceeded my limits. After having consulted my limits on the banking app I notice my limits are above the amount I am trying to pay - hence my call. Upon speaking to Salena Pillay she makes no effort to simply SUGGEST that it may be a good idea to see if she could lead me through the process in order to rectify the problem. Instead she is quick to say she cannot change limits other than those on bank cards. She persistently tries to get me off the phone with this objection. So I SUGGEST to her, would it not be logical for her to take me through the process of changing my limits whilst on the phone with her - after all THIS IS YOUR JOB!!! Oh, yes, she supposes she could do that? She asks what platform I am using and I tell her the banking app. Dear Salena starts taking me through a list of navigation sequences which clearly make no sense as she herself is in the ONLINE BANKING menu and not the TELEPHONIC BANKING APP - needless to say we were not on the same page. I am placed on hold whilst she tries to change course............. FNB, your staff are useless. Why do you even bother with this kind of support? 20 minutes of my time is wasted, I cannot help but to become immensely frustrated, simply at the thought of having to call your support desk as IT IS ALWAYS THE SAME ******* service!!! Now once again, I will have to get into my car and drive to a branch in order to remedy what should be the most basic and elementary customer service task. My last post about your CONNECT SERVICE has not even resulted in a CALL from your support team and REMAINS UNRESOLVED. You REALLY ARE PATHETIC and unfortunately this seems to be the NORM in today's banking environment. SUPPORT STAFF ARE THERE TO PROVIDE SOLUTIONS instead of looking for OBJECTIONS to end the call. WHAT ARE YOU PAYING THESE PEOPLE FOR?
53 replies
14 months ago
CANCER FOOD - BE WARNED!
KFC C*****dene tried to kill me with their carcinogenic food. Kaya chicken which stank and was half size, black greasy oil in the box, chips under cooked. No spices not even salt. Only Coke Zero to choose from and that was flat. As for the batter ( the recipe is one fat lie ). Ohhh....and the drive through staff are rude, impatient and arrogant. KFC!!! What used to be the no:1 fast food franchise is now JUNK STATUS. I am sur CHICKEN LICKEN are destroying you. NEVER AGAIN. Just plain disgusting in every single department. Does not even deserve 1 star.
0 replies
14 months ago
FNB STAFF INCAPABLE OF MOVING A DEBIT ORDER ACROSS ACCOUNTS
FNB CONNECT is a new business service I app**** for which affords me unlimited calls and currently 14 GIG of data a month. As this is a new business I had to create a temp business account before registering my GOLD BUSINESS account for the PTY(Ltd). I contacted FNB CONNECT in order to change the debit order to the new account AND contacted FNB BUSINESS to ensure additional diligence. Last week Tuesday I discovered this had not been done and now I am paying for a service which I cannot use. I spent 3 hours in the Northfield Benoni branch and this was unable to be resolved. It is now FRIDAY and still no word from FNB after escalating this. In today's times it is unacceptable that we as customers should be inconvenienced due to the lack of FNB personnel being *********** enough to move a simple debit order from one account to another. Furthermore, the SUPERVISOR's refuse to afford their numbers for telephonic contact. So how on earth can we hold anyone accountable. This has inconvenienced my ability to conduct business and it is apparent NO-ONE CARES! What's the point of spending millions on marketing when your staff cannot even manage a single debit order. I have had to take out a separate eSim service just for data. Please, explain to me why I should have to bear the cost for your staff's negligence? Your call center staff are ENTITLED and ARROGANT and all in all your service is appalling. TIME TO MOVE TO ANOTHER BANK!!!!
53 replies
24 months ago
MISREPRESENTING THE CONSUMER - BURGERS NOT PANNEKOEK!
I&J Frozen food products. Beef burger patties! Such bad MISREPRESENTATION of food I question is fit for human consumption. The box shows what looks like a respectable burger patty......BUT WAIT.......... Upon unboxing this product I had to go fetch my spectacles as when I looked at the burger patties side on - I could not see anything. I went to buy a "hamburger patty" not a "PANCAKES"! Then I cooked the product which resembled the old R1 coin, (bit of exaggeration) but c'mon guys, to spend about R100 on this and really inside is a cardboard cut-out of what should be a burger patty. When I approached I&J Customer services, they had me go take it up with the retail outlet I purchased it from - nothing like passing the buck - great business ethics this, clearly you have little regard for your customers? This is not OK's problem it is yours - ******* product - FULL STOP!!!! The pictures say it all - cardboard surrounded in ice-flakes, Sealed packages, never been opened. Thanks, I&J and I gues we must rate you as "truly South African".......phstttttttt! OH....what a pity, no option for photographs! PUBLIC BE WARNED - COMPLETE MISREPRESENTATION!!!
0 replies
31 months ago
Le Creuset stand by their claims
I had a red 28cm casserole pot which was well used for catering purposes. The enamel had worn over the 5 year period we used it. I questioned the lifetime warranty and contacted Tracy at Le Creuset in this regard. On the same day, Le Creuset sent out a courier company to collect the pot for assessment. Upon inspection they explained they do not re-enamel worn pots however they kindly replaced the pot with a new blue 28cm casserole pot from their demo stock as a show of good faith. At R5000 for this high quality item, it is most commendable to have a company who value their clients and stand by their claims. So grateful to Tracy and Management. Thank you, Le Creuset.
131 replies
31 months ago
Legal misrepresentation
I recently went through a GBH attack at a property I was residing in. I contacted LegalWise and made my case known as having just occurred. After having spent a long period of time on the phone I signed up on their Gold package. I was informed that I would be eligible to use the legal services after a 30 day period. When I tried to exercise my right to so doing, I was informed that given I was not an existing member of LegalWise prior to the incident, I could not exercise representation. I laid a complaint and asked them to listen to the recording of my discussion with their agent (as all calls are recorded). They responded saying they had listened to the recording - which is a complete lie given if they had, it would have been evident of my disclosure of the recent incident. I then asked them to send me the recording and never heard from them again. I have never heard of people paying a monthly fee for legal services in advance - on the in-case you need legal representation? This was clear cut misrepresentation. The response times to asking for assistance (of which they made 1 or 2 phone calls) was slow, as, did I never receive any proof or copy of their endeavours.
131 replies
45 months ago
RUDE AND INHOSPITABLE
Disgusting service, disgusting host as owner. Condescending and obtrusive. German business in our country clearly failing to continue. Without a band on a Monday after spending R700 we were insulted by a restaurant that only had 3 clients Told to rather go to Spur, clearly a favourite for the owner establishment. I wish you well in your forthcoming demise.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)