TM
Tarynn M
Active since May 2012
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
PUDO parcel lost and no support!!!!!!
I placed a parcel in a Pudo locker in Parktown quarter Johannesburg on Saturday afternoon 30 November. I needed the parcel to be sent to LaLucia Engen Pudo lockers in Umhlanga, by Wednesday latest. Said parcel arrived in Durban on Tuesday morning, was scanned in and sent back to johannesburg, and since Wednesday 4th December has been in transit from Johannesburg to Durban. No one knows why it was sent back to JHB and no one knows where the parcel is!!!!!!! There are no managers contact details and no one to escalate to, only customer support staff members who are not able to do anything other then create "tickets"
0 replies
17 months ago
CAUTION AGAINST TAKING OUT INSURANCE WITH PINEAPPLE
Their discounted fee is a direct result of the discounted client service policy implemented by this company!!!!!! I submitted a claim 5 weeks ago for my vehicle which was ******, I am still waiting for the agreement of loss to be finalised and sent to me. I have to call the claims call centre every single day to have the manager ,Khyay, update me, invariably he is not available and he never calls me back. The client services representative initially assigned to my claim has never made contact, via email or telephonically. In the 5 weeks since submitting my claim I have received one call back from PINEAPPLE, ONE call back, after my husband threatened to escalate further. All communication has been initiated by me, every single day, to the call centre. The claims telephone number also keeps you on hold for 40 minutes at a time, and keeps pushing you back to the end of the queue when you reach the first position in the queue. This has really been the worst experience I have ever had with any insurance company and warn other consumers to think twice about taking out insurance with them. Their lack of processes/systems, lack of communication and lack of direct manager contact means you are always left in the dark, at all times , when submitting a claim.
71 replies
47 months ago
Disgusting service!
Our Fibre has been down since Wednesday 25th at 11am. after logging the fault with Accelrit, we received a quotation the following day form Vumatel for the line repair. The technician went to the incorrect address and conducted an assessment there! Husband then called to explain to them that we were not going to pay to have the repair work done as per quotation as it was the incorrect house! 3 days later and no new technician has been sent to the correct address, and we are still without fibre! This morning, Saturday 28th May, we had the ticket expedited again, and there is still not response from Vumatel , 6 hours later! Both Accelerit and Vumatel have proven to be unreliable and inefficient and we are most certainly going to cancel our contract with them! Not they would care.
0 replies
63 months ago
Discovery Insurance is useless!!!!.
We joined disocverynInusre a bout a year ago after being with Outsurance for most of our adult life. They offered a more favourable rate on our house insurance, as we have a thatch structure. We put i a claim for a leaking bathroom pipe on the 19th of August 2020, and are still waiting for the repair work to be completed. The first service provider they sent out in October only, declared that there was no leak, a month later. Then the next service provider, found the leak, plotted a course of action, and the nothing happened. After continually chasing up with the discovery consultant, and then the service provider directly, we eventually got the pipe repaired and most of the building work done in November only! We are now just waiting for the tiling to be completed. The consultant that I have the misfortune of dealing with at Discovery never replies to my emails, never takes my calls, never returns my calls. We eventually managed to get a supervisor contact number, no name, and she is as inefficient. And so tomorrow begins another week of me fighting with Discovery again to sort out this claim, and in the interim, the leak has reappeared. I am beyond fed up and frustrated by the absolute lack of service, client interaction, and accountability by Discovery and will be returning to Outsurance once this claim has been settled.
122 replies
88 months ago
Vacation Club Levy rip-off
I have been having a dispute about an incorrect penalty charge Sun International has imposed on my Vacation Club levy account. The dispute has been with an incompetent clerk. This has been ongoing on since November 2018. I have listed them twice on Hello Peter, to no avail. They simply do not care about their long standing Vacation Club Members. If you do have spare money to invest in time-share, do not spend it with Sun International!
105 replies
91 months ago
MC Maintenance Johannesburg is a sham!
We have just bought a house where MC Maintenance did major plumbing work to the sewerage system leading from our front door to the street. The work was not done correctly and the pipe was not laid correctly. With the ensuing rains, the pathway under which the pipe was laid, collapsed. The owner of the company, Jan Ooshtuizen, came out to assess the damage and then commenced to dig up the pipe, and attempt repairs, and then left, never to be seen again. Leaving our newly laid paving and front entrance in a state! We cannot get hold of him, nor can the transferring attorney. His website advertises the company as being a team of 32 employees, highly s****ed in various fields, this is not the case. Do not allow this man to work on your home. We have had a reputable plumber in to quote on the repair work to be done and it will cost us R28 K.
0 replies
91 months ago
Frustration over the handling of my account by a Sun International Sales and Contracts Adminstrator
My Vacation Club membership has been locked as I refuse to pay the R150 penalty that has been charged to my account on the basis that the annual levy was not paid timeously, I have repeatedly told the administrator that I cannot pay an invoice timeously if it was not received, and invoices sent via email cannot be proved to be received, therefore I should be given the benefit of the doubt. I have now asked for this matter to be referred to management and have yet to have this happen. Or for the paltry sum of R150. You would think an organisation such as Sun International would train their administrators better to ensure their customer interactions are handled with professionalism and better judgment, especially as I have paid the levy, and I pay it annually. Beyond irritated!
105 replies
102 months ago
Telkom is putting me out of business!
I reported a fault on my business line on Friday 17 November at 9h04. I have called Telkom every day, twice a day to establish when a technician will attend to the fault. 5 days later and I am told that the technician, who has been assigned my fault, is very busy, and he will get to mine when he is finished with the others. While typing this I have been put on hold for 15 minutes as I am now trying to speak to the technical call centre supervisor. She is now not available, but will phone me back. I have requested twice for the form or link to be sent to me so that i can have calls re routed to my cellphone> the form was sent in a zipped format that my computer could not open, and the call centre does not have one in any other format. Then the link that was meant to be sent to me never arrived. When I requested that the link be sent to me again, I was told that there is no link.I was also told on Wednesday morning that a technician would be out on Wednesday afternoon to fix the line. When I called on Thursday to find out why said technician never arrived I was told that there was no way the call operator can say when the technician would come out, as the technician will liaise with me directly when the fault had been dispatched to him, which as of 16h47 today, this has still not happened. Their call centre staff either all have different training or some just lie to customers to get them off the phone. I think it is the latter. I have been on the line with Telekom for 50 minutes now, with absolutely no result. No supervisor to expedite my fault, no way to have my calls forwarded! I am beyond livid with how Telkom is putting me out of business by not attending to the fault on my line!
315 replies
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1 Star
8 (100%)