LB
Linda B
Active since May 2012
23
Reviews
0
Industries
Reviews
23 reviews40 months ago
Terrible customer service
I have used Hyperli many times over the years to buy vouchers and I have never had a problem. Unfortunately the last experience that I have had with them has really left a bad impression on me and I don't think I will be using them again (I would rather pay full price for things then have to deal with this level of terrible customer service). On Wednesday 30 November 2022 I ordered an air fryer from them and used Payflex to pay. On the 6th of December I emailed via their website to find out what was going on and when I would be receiving my order as nothing had changed on my order status and I had received no shipping information. Someone actually did email me a few days later and on the 12 of December I received my order (with absolutely no warning from the courier company). Due to load shedding I could only use it on the evening on the 13th of December, I read the very limited manual, plugged it in and selected an option, all of the lights on the machine started flicking and going hay wire, I put something in the air fryer to see if it would at least cook something. After 5 minutes I opened it up and it wasn't even warm. This device does not work!. I emailed the person who had emailed me back originally, on the 13th of December but that person has yet to reply. I also went via their site to log a complaint on the 14th of December 2022 - my ticket number is 1429767. I was apparently to be contacted in 48 hours via email (as this is the option that I selected), it is the 22nd of December and I have still not heard a thing from anyone, I followed on up this on the 20th again! I have made two payflex payments on this useless device and next week a third one will come off. Not everyone over December has many to waste on garbage products that don't work and then have to watch money come off their account while they sit around waiting for someone to bother to respond to them. I am highly annoyed, but for anyone reading this that is thinking of buying through this company please note that they don't reply to Hellopeter complaints and I should have know better and checked this before hand. Any company that doesn't take complaints on this platform seriously, is a company you should rather not deal with.
0 replies
55 months ago
Incorrect information at the credit bureaus
I sent an email on 20/09/2021 (and have not received a response) with regards to the fact that on most credit bureau's it shows that I am behind with payments to you. I have fully paid up my account in July 2020 yet it still shows that I owe you money. This was apparently resolved in October 2020 but clearly my information has not been updated and is affecting my credit score negatively.
53 replies
57 months ago
Excellent service
I would like to thank Jaen for her excellent service from day 1 and always getting back to me when I have asked her to. Her level of service and professionalism is wonderful, I wish there were more companies that had wonderful, helpful staff like Jaen. Thank you again Linda
53 replies
61 months ago
Enquiry done on Transunion in error
Hello, I received a notification from Transunion that a credit enquiry was done yesterday 01/04/2021 via the app. Firstly I would like to advise that I don't even have the app on my phone anymore because as similar thing happened last year in September. Secondly I am in the process of purchasing a house and I do not need any enquiries being done on my profile within this period. Thirdly I have been a client of King Price for more than 5 years so why are enquiries being done on my name. I need this enquiry removed ASAP and if this is not corrected then I will be cancelling my policy. I have had nothing but good things to say about your company but this error could cost me a lot. I need someone to call me as a matter of urgency to advise how this is going to be resolved. I did not do anything on the app to warrant this enquiry as I don't even have the app on my phone! Kind regards, Linda Bulcraig
53 replies
63 months ago
Orders are always missing something
I have been ordering Burger King on either Uber eats or Mr Delivery for almost 2 years. There has yet to be one time that I have received the full order that I have placed. I have been in contact with their customer support who have basically told me to take it up with either Uber eats or Mr D. To my knowledge, these companies pick up and order and delivery it to the end user. It is not their job to check that the order is correct. I have ordered from N1 city and Canal Walk on numerous occasions and the order has never once been 100% correct. I have also gone to the new Burger King in Burgundy Estate and once I got home realised that that order too, was not correct. Today I ordered a family share bag and received no mayo, tomato sauce or even the x2 garlic dipping sauces that were supposed to come to with the meal (I paid for these sauces). This is really enough, I would rather order from Macdonalds, at least they always get my orders right! I would appreciate a response that doesn't include blaming the third party who are only doing the delivery.
0 replies
66 months ago
Excellent Service
As a first time home buyer I didn't realise how absolutely emotionally draining this process would be. I would like to thank Joanita and John Santos for everything that they did to help my dreams come true and to finally say that I own my own home. They went above and beyond to help me and my family and I will forever be grateful to these wonderful people! Thank you again Linda
56 replies
66 months ago
Excellent service
I would like to thank Sharise you assisted me veru quickly and answered all of my questions even though it was 21:30. I wish that more companies in this country could have wonderful staff like Sharise! Thank you so much! Linda
56 replies
66 months ago
Satisfied
Good day, Although I have not had the most pleasant experience with RCS which has in turn negatively affected my credit ratings with the bureaus and caused issues with home loan applications (through no error on my side) I would like to thank Nazeema from the complaints department who handled my case and kept me in the loop. My case has now been resolved, thank you Nazeema for your assistance in getting this issue sorted out for me. Regards, Linda
53 replies
66 months ago
Great customer service
Wonderful service received from Ayla Beckley. I am a perspective first time home buyer and she has answered all of my many many questions in detail and very timeously. Thank you Ayla!
0 replies
67 months ago
Incorret Information being sent to the credit Bureaus
Good day, I have fully paid up my RCS account on 10/07/2020, I have also received a paid up letter to this effect. Every month I have to lodge disputes with the credit bureaus because RCS keeps sending information to them advising that I have not settled with them. Today I received a notification from transunion that there is now default lodged on my account and my "bad debt" for the amount of over R1800 has been written off. I HAVE PAID UP MY ACCOUNT WITH RCS! I am trying to buy a house and this constant bad/ incorrect information that is being supplied to the Bureaus is affecting my credit score negatively and is wasting my time as I need to contact the Bureaus every month and send proof that I in fact DON'T owe RCS any money and that I have settled in July 2020. Can someone at RCS please correct my information on their side so that this constant incorrect information stopes being sent to the credit Bureaus. It really is enough. I have all the relevant documentation to prove what I have said above, kindly contact me so that I can send this through. Regards, Linda
159 replies
Review Distribution
5 Star
5 (21.73913043478261%)
4 Star
1 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
6 (26.08695652173913%)
1 Star
11 (47.82608695652174%)