DM
Dael M
Active since Jun 2012
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
**** company
**** artists. Order place for 2 day delivery. Never heard from them again. Don't answer emails, calls
0 replies
35 months ago
awful, ***********, ************* company
Courier just handed my parcels to "three Caucasian men standing in the street" according to the service agent. He then logged it as delivered and signed by me, despite never even being in my suburb. When I finally got hold of him, he told me that the street he had been in "sounded similar" to mine. However, he refused to collect it because he was "already done for the day", and suggested that he try again tomorrow. I spoke to the service center to query this, and they told me that they weren't prepared to collect it, but would also "try again tomorrow". When I asked to speak to the service center manager, the agent cut me off. This happened again when I called back. Still haven't got my parcel.
0 replies
36 months ago
Astonishingly bad service
Sharp Edge used to have a retail operation in Sandton. I was a regular customer, and over several years, filled a large part of my collection from their store. Then they got bought out by Blades and Triggers, and the SE brand migrated to an online presence only. Stock also dwindled. Recently I placed an order for a Benchmade knife, a Worksharp Sharpener, and a Worksharp Blade Grinding attachment. On arrival, the sharpener failed to power the blade grinding attachment, and the motor started smoking and emitting a burnt plastic smell. I notified SE immediately, and they advised they would collect the unit and replace. The unit was collected the same day and that was the last unforced communication I got from them. Several unanswered emails and more than a week later I finally called and got through to the MD, Stan Gordon. Mr Gordon has an interesting theory of customer service. First he imp**** that there was nothing wrong with the unit, then that he had been misinformed by his staff, and then he told me - the client who'd called - that I was "talking bull****". When that predictably failed to have whatever effect he thought it would, he spent a few minutes telling me that he needed to "test and experiment" with the machine before he could actually give me the goods I had already paid for. At this point, I gave up and suggested that he refund me the cost of the order. Oddly, when I asked him for a refund of my order, it turned out that he could immediately ship me a replacement unit, and it would leave the warehouse "today". I live in hope. We'll see if that ever arrives. Whatever the outcome, I won't be buying anything from them again. What a pity, and what a sad end to an institution.
53 replies
41 months ago
Takealot is a joke
Over the last few months have failed to deliver several orders, included in which was one where their staff walked off with an alcohol order and Takealot said it had "been hijacked". Most recently, took payment for an order, never even shipped it, 3 weeks later still failed to cancel or refund. Staff tell me they're "contacting the relevant departments". Three weeks of "contacting". Cannot wait for Amazon to put them out of business and i hate Amazon.
0 replies
44 months ago
Scam
Ordered online and paid for two items (single order). Only one item delivered (the cheaper). Audico does not respond to emails and does not answer their phone. Raised a dispute with VISA to chargeback the payment.
0 replies
96 months ago
worst company in the world - do not use
I ordered a handset online - the seller promised me Fedex, but used Aramex Priority Parcel Shipping. They claimed a 2-4 day delivery. It took them 13 days, and multiple calls and mails from me. When the parcel arrived, the packaging was crushed, the wrapper was torn and dirty , and the phone itself was shattered. Clearly it had been smashed in transit. I took extensive photographs and contacted Aramex in South Africa to have my customs and clearing fees refunded. I also contacted the seller and provided the photographs to them to claim from Aramex Hong Kong. Aramex SA replied to me that they wouldn't refund anything and sent me their HK branch's comments. These were: "Dear Siphokazi. We will not settle the duty . Do not refund to consignee. Push consignee to deal with shipper directly. Why refund? Why debit origin (us) ? This case is closed as delivered ! Best Regards. Maggie Li" Not only are they absolutely terrible at delivering things, but their internal business practice - "push consignee to shipper" - is thoroughly unethical and evil.
0 replies
111 months ago
totally professional
<p>immediate responses, throughly professional service. </p>
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)