RF
Ruby F
Active since Jun 2012
64
Reviews
0
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Reviews
64 reviews3 months ago
Dissatisfied
I took my car to Super Quick Southgate in December for wheel alignment. Firstly when someone comes in the receptionist need to ensure that they need to do the right thing and partly it was my fault as well and should have advised her that I had Tie Rod ends changed to my car. The alignment was done but when I left my car did'nt feel right. I then called the manager and he advised that I bring the back and it can be sorted which I then did after Christmas. While driving my car since then still does not feel right. The reason for me only sending this now is that I am so tired of having to take my car back now for the second time. Why can a person's car not be fixed same time with no issues.
0 replies
4 months ago
Atrocious Service
Hi Rain Team (or should I say, the masters of confusion), Just a quick note—again—because clearly the first one on 10 October 2025 wasn’t enough to stir any signs of life. I complained about my Dad’s account back then, and guess what? Still waiting. I know, shocking. On 24 October at exactly 12:16 (yes, we’re keeping receipts), my Dad got a WhatsApp saying the account was cancelled, nil balance, all good. We even did a little happy dance. But plot twist! On 27 October—yes, before the cancellation confirmation—we got a message saying we owe you money. Time travel, perhaps? Let’s rewind: His month-to-month agreement ended on 15 September. Then on 27 October, you confirmed cancellation and promised no more charges. We even got a shiny cancellation reference number: 37537117. And just to be extra sure, you confirmed again on 6 November. So, naturally, we were stunned when another message popped up saying we owe R2220.00. For what, exactly? Air? Let’s not forget the cherry on top: my Dad never received a router from you. The one he used was his son’s. All you provided was a SIM card, and he did all the legwork to get connected. From 16 October to 6 November, we didn’t even have a router—because, again, you never gave us one. But sure, let’s just throw in a random charge for fun. This has gone from mildly annoying to full-blown ridiculous. My Dad is a pensioner, not a walking ATM. He’s not paying a cent more for services he didn’t receive. So please, do us all a favour: get your facts straight, stop the billing circus, and sort this out. Preferably before the next season of this soap opera airs. Looking forward to a resolution (and maybe a time machine to figure out your billing logic). Warmest regards, Rodwin Edwards
112 replies
4 months ago
BAD VERY BAD COMMUNICATION
In January, I received a call from an individual claiming to represent the ***** Department at Cell C, informing me that my ID document had been used to open a contract *****ulently. Due to the high volume of **** calls I’ve received in the past, I was initially skeptical and did not engage further. The individual—whose name I will withhold—mentioned that I would receive an SMS with instructions on where to send an affidavit and supporting documents. Unfortunately, I never received this SMS. Later, I consulted a trusted friend who confirmed the identity of the individual and provided me with their email address. I was only able to complete and send the affidavit in November, which I did on the 5th of that month. Regrettably, I have not received any acknowledgment or response to my email since then. I also did not follow up immediately, as I assumed the matter was being handled. Recently, when attempting to renew my contract, I was informed that there is a ***** alert on the system and that I would need to obtain a SAFPS letter from Cell C. I contacted Cell C on Monday to request assistance and have since escalated the matter to a manager due to the lack of feedback. I am deeply concerned that my initial email from November may have been overlooked or disregarded. While I acknowledge the delay in submitting the affidavit, I believe the lack of communication and follow-through is unacceptable. I would appreciate clarity on the status of my case and guidance on the next steps. Is this the standard protocol for handling ***** cases? I hope not
53 replies
5 months ago
DISGUSTING SERVICE
I rushed to my Mom from Walkerville (Vereeniging) this morning to Garden City hospital to get her script for her medication. When I arrived at Southgate I decided to buy some fruit to take with me and some nice eats to spoil her. Very disgusted and very dissapointed only to find out my card expired end of October. As far as I can remember I only opened my account begining of this year and stand to be corrected. I was quit ****en angry as I also did'nt have enough petrol in my car to drive back to the hospital to take her meds visiting time and spent time with her seeing that I have been ill as well since last week Wednesday. I did'nt check my card as I did'nt know my card exspired otherwise I wouldnt have made myself an idiot and embarass myself at the same time. It felt like I was an ***** and was trying to ***** money . WOW CAPITEC. THANK YOU SO MUCH FOR THIS. What if I was stranded at a dark place have no petrol card expired and then. I am so so dissapointed. I heard good things about you guys excluding my niece which works at ABSA ***** said I should go with you and I should have listened. From one **** bank to another. To crown it all your staff keeping advising me that I should take a credit card and this ****. till HELL freezes. over.
71 replies
6 months ago
bad service contact number
Could day. My mom and Dad are pensioners they have called and called on numerous occasions for anyone and I mean anyone to assist. Please they get peanuts as a pension and I expect you assist with the matter as a matter of urgency. They hold for hours and then they get off. Where the hell do you expect them to hold on with that little bit of money they receive. Stop taking old people for granted. The service has since been cancelled in which we received cancellation number. Please ensure that you collect your equipment as a matter of urgency and that no extra monies will be deducted from or even a damn account sent to them. It will not be paid and please note that If this not sorted I will take you to the Unbudsman, Devi or Shahaam Ramkissoon and believe you will loose clients and that is'nt a threat. I needed this to be sorted out ASAP. They dont know what to do and that is why I am getting involved and I feel it is ridiculous. My contact number is 0844443384.
106 replies
7 months ago
Bad service
My Mom and Dad have been dealing with Rain to collect there equipment since last and they still havent as they have cancelled it. Please note you are not going to charge extra for them having the equipment because you guys are useless to collect the equipment. They are pensioners and have been wasting money calling you all the time and feel that is ridiculous and I now need to step in on behalf of them. Please come and fetch your damn stuff ASAP. If you dont I am going to the Onbudsman with you guys.
0 replies
8 months ago
Pathetic Service
So, on the 24th of July at around 6:30 PM, I was blessed with the soothing sound of water dripping from my ceiling—because clearly, my geyser decided it was time to throw a tantrum. Naturally, I did what any ceiling-crawling superhero would do: climbed up, confirmed the leak, climbed back down, switched off the geyser, and called MiWay Insurance. You know, the usual evening routine. The lady on the phone asked a few questions—standard stuff—and I mentioned I was slightly concerned that if the geyser actually burst, my ceiling might transform into a water feature. Her brilliant advice? “Switch off the water.” Revolutionary. I asked what time the assessors start their magical rounds. She said 7:30 AM. I asked if someone could come early. She said... nothing helpful. So, I called again at 8:40 AM on the 25th to ask when the plumber would grace me with his presence. At 9:16, I got a call saying an assessor had been assigned. “He’ll be there in 20 minutes,” they said. Cute. Twenty minutes passed. Then twelve more. He finally arrived at 10:00 AM and, with Sherlock-level deduction, announced: “The geyser has burst.” Groundbreaking. Now, every other insurance I’ve dealt with would’ve swooped in, authorized the fix, and BOOM—geyser replaced, access paid, everyone happy. But MiWay? Oh no. I was transferred to another department to register the claim. I got impatient, went online, and—because the universe loves irony—I submitted it to the wrong claims department. Because why not add a little chaos? Eventually, someone called and the claim was registered. Meanwhile, I was on a WhatsApp call from 10:00 to 12:00, had to leave for another appointment, and got a call around 2-ish from a plumber who said he could still fit the geyser that Friday if I could get home. I couldn’t. Because life. He finally arrived on the 27th of July, fashionably late at 11:20. After inspecting the scene, he announced that the geyser wouldn’t fit through the trapdoor. Genius. They’d have to go through the roof. I said nope. They called the insurance, who said they could cut the trapdoor and cover it. Fine. They were there till 15:45, transferred the access, and vanished. Then—plot twist—the same plumber called the next day asking when he could actually replace the geyser. We settled on Friday. I climbed into the ceiling again (because apparently I live there now) and noticed wires had been cut. Wires that were definitely not cut before. But sure, let’s pretend that’s normal. I asked for another assessor. He came, looked around, and said, “There’s no ceiling damage.” But wait—he did find a leaking copper pipe and a small container (which I had left there ages ago) now conveniently placed under the leak. He took pics, videos, and left to get materials. Pipe fixed. Then Monday evening, I climbed back up (again) and found the waterproofing had been sliced like a birthday cake—30 cm long, 10 cm wide. Took pics, sent them to MiWay. And guess what? Radio silence. Two assessors, one geyser, and a whole lot of head-scratching later, I’m still waiting. Three days to replace a geyser. Three. Days. For something that should’ve been a one-and-done. Honestly, I’ve seen reality shows with less drama.
53 replies
9 months ago
BAD SERVICE
I heard drops in my geyser last night and decided to investigate. When i got into the ceiling I found my geyser leaking. I then called Miway and advised them and they said they would send someone out early in the morning. I asked the lady if she could send someone out by 7.30. I waited till 8.40 and responded to them on WhatsApp. the guy got lost and when he eventually arrived he said a new geyser needs to be replace and might only be tomorrow. It is freezing cold outside and haven't had a nice warm bath since last night. They have been chatting to me on WhatsApp . Is the way they liaise with clients. It is beyond me. With other Insurances I have dealt with they always send a plumber with a new geyser just in case. I cannot explain the frustration I am in right now. I pay my premiums on a monthly with no hesitation as it comes of my account. Never skipped a payment since I have joined them. Is this the service they give but the ads on TV is very different.
53 replies
11 months ago
Disgusting food
On the 18 May I visited my sister at her office, and we decided to go buy chicken and rolls for lunch. We went to Spar Eagle Canyon because it was just up the road and to buy the chicken which was already packed in a bag ready for collection from a customer. When we got back to her office, we took the chicken out ready to make sandwiches and eat but to our horror the chicken was still very very very raw. The blood was still dripping from the chicken and as you broke the chicken it was still red and raw, it looked like it was just put in the rotisserie and put in the bag with only one side cooked a bit brown and looked like they didn't even check the chicken was cooked before packing it in the bag. To be that is bad, and it could easily cause food poisoning. To me it looked like whoever took out the chicken and assumed that because one section is a bit brown that the whole chicken was cooked and that is disgusting. I will never ever no matter how hungry I am I will not stop at that Spar to buy food to eat.
0 replies
11 months ago
Bad communication
Good day. I tried drawing money three times yesterday at Absa ban k at the Garden City Hospital to pay for my Moms bill. I was charged R10.00 a time for the three transactions total of R30.00. I was never told that when I do try and draw my money I will be charged at a different bank per transaction if I maxed my limit, if I was told I wouldn't have even tried three times using different amounts. I wasn't charged for a transaction like this at my previous bank when you maxed your withdrawal you will be charged. I am very disappointed for this and unhappy about the service. At my previous bank it will just say you maxed your withdrawal for the day and that was it.
53 replies
Review Distribution
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2 (3.125%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
62 (96.875%)