AS
Anura S
Active since Jun 2012
13
Reviews
0
Industries
Reviews
13 reviews17 months ago
Dash Delivery Order 3BASE00032805- Continued Poor Service and Lack of Follow-Up (Ref: 1565350)
Dear Woolworths Customer Service Team, I am writing yet again with serious frustration and disappointment following yet another unacceptable experience with your delivery service, compounded by a complete lack of follow-up and accountability. On Sunday, I encountered deplorable service. My order was over 25 minutes late, and I received an unexpected call for “authentication,” which was unnecessary and confusing, especially given my regular ordering history with Woolworths. Despite repeated calls and emails, there has been no meaningful resolution, and I am yet to receive a satisfactory response addressing the considerable inconvenience and distress caused. In response to my complaint, I was contacted by Promise (Ref: 1565350), and I specifically requested a call from the manager to discuss this matter in detail. To date, I have not received any email or call from a manager, and this lack of follow-up has only exacerbated my frustration. I am a regular customer, and it is deeply disappointing to be met with silence and inaction on what I consider basic customer service expectations. The reason I order from Dash is for the convenience it provides, as my schedule is extremely busy. However, if I must consistently follow up on deplorable service and endure added inconvenience, this entire service becomes counterproductive and warrants serious reassessment. This incident, combined with the unprofessional behavior of your driver, has eroded my trust in Woolworths’ ability to deliver on its service promise. My elderly, unwell parents were forced to endure this poor service, with the driver neither hooting nor ringing the bell, expecting them to approach the car unassisted. This kind of service is not just inconvenient; it is wholly disrespectful. An apology without concrete action does nothing to restore my confidence. I demand an immediate refund of the tip I left for this delivery and expect a written plan detailing how Woolworths will address and rectify such service failures moving forward. Woolworths’ reputation as a reliable service provider is on the line, and without actionable steps, an apology simply falls flat. Please escalate this to a senior manager without further delay. I expect a direct phone call and an email addressing these points explicitly. As a frequent and loyal customer, I deserve a response that reflects the importance of this matter.
0 replies
23 months ago
Frustration with Booking Experience**
I am writing to express my deep frustration and disappointment with the recent experience I have had with your customer service. I received an email from your team advising there was an issue with my booking. However, when I responded, I received only one email back. I requested the ladies in the email chain below to call me, but the call center has been selectively responding to calls and providing excuses instead of solutions. I have made over 10 calls and left voicemails for Vuyo, yet I have not received a single call back. I have also spoken to Surprise, Comfort, and left multiple messages for someone to assist me with my booking, but to no avail. This lack of response and support is utterly unacceptable. This is insanity! Is this truly how Sun International conducts business? This experience reflects a significant lack of ethos and alignment with the values that Sun International claims to uphold. Effective communication and customer service are critical components of any reputable business, and this experience has fallen far short of those standards. I urgently request that this matter be addressed immediately. I expect a prompt response and a satisfactory resolution to this issue. Additionally, I would appreciate an explanation for the lack of communication and support from your team. Thank you for your immediate attention to this matter.
0 replies
43 months ago
Horrendous Customer experience
Hi I would like to escalate my case as i am mortified by the horrendous service i am receiving from Virgin and i have not even cruised yet!!! 1. On the 8th of August i sent an email request to Virgin notifying you that it's my husband's 40th and my requesting support on how i can make the cruise extra special!! - I never received a response during August!! 2. I then logged onto Facebook to request support, the person apologised and i got feedback to say birthday request has been noted on the reservation. 3. I responded on Facebook informing them i want to know what else can be done to make this extra special and guess what the person HAS NOT responded to date. 4. I tried calling for support and i waited on the call for more then 50mins and i requested a callback. To date, NO ONE has called! 5. Exasperated, i saw the Splash of romance package and i wanted to add this t o our reservation. I went onto chat as i tried booking online it was not going through. After being 25th in cue, i finally chatted to Jeremy and he informed me that its sold out. i requested in line of my request and my intention to make this extra special why wasnt i informed when i personally emailed virgin, please see emails and screenshots below. Further to this, there was no in-app notification. Jeremy informed me that he escalated the matter and someone would call me to see if my request could be accommodated. I am not from USA and I am not a first-time cruiser! The hours and days i have spent online for assistance from Virgin is ridiculous and we haven't even cruised yet. This is our first cruise with Virgin however it's leaving much to be desired if their incompetent staff are anything to go by!
0 replies
65 months ago
Horrendous experience with NO COVID Protocols
On the 19 December I placed a Netflorist order for my anniversary to my husband. I am very dissatisfied at the delivery. The balloon was not on the picnic basket but rather the floor. The cake was box was soaked! The delivery guy goes away without giving chocolates only to come back and give it to my gardener! Where are Covid protocols!? I don’t eat out or let my gardener touch anything we use due to my health condition. I am utterly disgusted by this experience and hugely disappointed as my husband had to keep running to the gate for the order that was not put together by Netflorist! The value of the order was quite abit for pathetic experience! I emailed and called Netflorist to only receive a response late yesterday evening informing that of the less than substandard experience. They offered a less than 10% refund for gift that over a R1000. I find the refund quite insulting as I have been a long standing customer with Netflorist! Also this was not just any gift it was our anniversary hence the need for attention to detail! Your driver made my husband go up and down the driveway for items that were not put together and items he forgot! This is appalling! Further to this no Covid Protocols were adhered to which is a huge concern as result we did not even eat the cake I ordered! This is unacceptable and gravely insulting! I am not sure if you are aware but I also call in to log the compliant about the wet box of cake which was inedible and the chocolate box which was handed to the Gardner and the ballon which was on the floor. All of the above in edition to lack of Covid protocols and appalling customer experience! I’m sorry R150 does not cover that and as such being a long standing customer as per Netflorist promises I am dissatisfied with delivery and would like the refund for the add on that was not eatable due to lack of hygiene displayed! I suggest you don’t have freelancers doing deliveries because it leads to pathetic experience as such. Also the fact that this is taking so long to be resolved in addition to inconvenience experience is outrageous to say the least!
0 replies
67 months ago
Appalling business ethics
After two weeks of waiting for DCF to repair our fence we received an enlightening phone call this morning from Lerry, apparently the owner who informed us they have to cancel due to the rain the previous day. It’s appalling how their business is being conducted with no regard for their clients time. At least have the courtesy to contact the client at least a day in advance if you need to cancel. It was evident that we were not being valued as clients. After much debate, Larry advised that he would pull three guys from another job and they would be coming to us immediately - more false promises. At 9:30 we got a message saying that they are loading and will be here shortly. 10:30 we called Larry who refused to answer. Time is money DCF, we had to take leave and plan our schedule not so we can be messed around by you. You are not doing us any favours! I thought I should post this to warn potential clients of how you operate. It is sad when the ‘bakkie brigade’ provides better service than the bigger supposedly ‘reputable companies’ out there.
0 replies
70 months ago
DELEUX LASER STEALS CUSTOMER MONEY FOR SERVICES NOT RENDERED.
I tried out my first laser session at the beginning of March 2020 to my surprise it was a pleasant experience and bought advanced sessions at La Lucia. Thereafter COVID took the world by storm and government introduced lockdown. However in June when personal care professions were allowed to open Deluxe Laser was uncontactable and nor did they follow up with my appointments. I finally managed to get hold of them and was told they changed their number. I requested a refund considering the current situation that I don't feel comfortable and I was advised that I should read their T&Cs. Clearly Deluxe Laser is the ONLY INDUSTRY IN THE WORLD THAT HAS CATERED FOR COVID!!! When I mentioned this the lady said she will contact head office and get back to me ... guess what I have not heard from her! I guess DELUXE LASER PRIDES THEMSELVES IN STEALING CUSTOMERS MONEY FOR SERVICES NOT RENDERED
0 replies
90 months ago
False Advertising: The Entertainer!
B bFalse advertising & no follow ups! We used the app at Fabrica and we were advised the only one redemption per person. The waiter did not know about the app. Although we had meal and beverage redemption we could only use one. Yesterday we went to Jimmy ****er Prawn and when we wanted to use the app they said it’s only applicable on certain meals yet the menu on the app and restaurant did not specify this. Nazeen the manager at Gateway advised us to pay an she would get customer service to call us advise on bill being refunded however there has been no follow up. Do not use false advertising to lure people to buy this when the T&C is not clear!!!
0 replies
99 months ago
Horrific Management at Sorbet Sunningdale
I had my arms waxed @ Sorbet Suningdale at La Lucia. After the treatment I left with hives as my skin went red. This morning i work up with Blue marks on the inside of my arms. I phoned in this morning at midday and spoke Zaida and I had asked her if it’s normal to which she responded saying she will speak to Renay and the the******. Zaida called me back to inform me that to me having sensitive skin that’s why I went Blue on the in part of my arm. I was mortified hearing this as sensitive skin will not turn blue if it was not injured. Today I had guess over that actually brought the marks to my attention as I was still sore from yesterday! I requested Renay to call me back to which she didn’t an I called requesting to speak to her when she eventually came on the line she told me waxing doesn’t cause bruises and when I left there I was happy. What is the insinuation Renay? My skin was and is still sore an yes I didn’t notice however my guest did! You didn’t even have the courtesy to even call me back and when you do you tell how busy you were today, I’m sorry if my Bruises as result of your treatment is minor problem, however I am your customer! Completely dissatisfied customer!! After years of dealing with the Sorbet group I utterly appalled with the management of this matter!!
0 replies
100 months ago
Proof of Refund 24636625
On the 19th Jan i ordered via Orderin.co.za from Eltoro restaurant, upon getting my order i found our meal literally upside down to which I requested them to take it back upon calling into the call Center and speaking to Lisa. Thereafter i was informed that the driver would await my meal to get it efficiently delivered to me. However, i received a phone call from the restaurant asking me if I am coming through to pick up the order. After many phone calls later, my order eventually arrived over 2hours later and it was cold to which Lisa informed me that I was would be refunded. Since the 19th of Jan to present i have made literally over 20 calls to inquire about my refund which to date has not been refunded! Below is the mail from Orderin acknowledging refund is due: Hi Anuta, As promised, please see below refund details. Your refund order ID number is: ********** 5 Your refund has been processed already and will reflect back into your account within 2 to 5 working days at most. Please do not hesitate to call us should you have any inquiries. Again, we apologise for the bad experience tonight. — Sent with OrderIn Love! Lisa Ngonyama
0 replies
100 months ago
My horrific service from Blue Security Technical Team!
Please refer to my none working alarm system since November17. I have spoken to Nishen Naidoo who has tried to assist as best possible however you technical manager Sanjeev needs to take his job more seriously and not lie to his customers with a flippant attitude. We have been inconvenienced since Nov because Sanjeev can not get efficient technical staff to resolve our alarm system. Apart from the fact we had to change systems initially Keith configured the system however Blue was awaiting parts and on days they scheduled to come to come us an hour before in some cases we were notified that parts didn’t arrived where as other cases we had already left work due to the appointment made with Blue. We have not received and courtesy or respect from your team. We spent two evenings with other Blue technicians who actually did not know what he was doing as he even called in for assistance.We then discovered in Jan that Blue was picking up incorrect zones on activations! What is the point of installing a new system? We brought this to blues attention once again and Keith who had a 5pm appointment only got to house after 6 when we called Sanjeev we were lied to saying he was in traffic however in actual fact according to Keith he informed his coordinator at 4:30 that he is running late who never even bothered to inform us. At this point I’m am completely iratate as I left numerous messages for the technical director to call me last week and to date I have not received any follow up. My alarm is still not working because not Keith did not check if the different zones activate when armed, as discovered by my husband this morning!!!!! Are we paying you guys for what? If we had security incident who would be liable? Do you expect your customers to trouble shoot and identify faults? I urge you to back to call recordings and listen your staffs incompetencies, perhaps the public should be warned abt dealing with a security company that clearly doesn’t put their customer first! My time is extremely important to me don’t bill me for a service I’m not receiving! The no. Of times that your incompetent staff had come out both my husband and I had to leave work early all of which is billable time for us! So who is going to compensate us for our time?
315 replies
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1 (7.6923076923076925%)
1 Star
12 (92.3076923076923%)