MN
MakgotsoNgoako N
Active since Jun 2012
24
Reviews
0
Industries
Reviews
24 reviews24 months ago
Unacceptable Failure to Assist with ***** Claim
Dear FNB Customer Service, I am writing to express my absolute outrage and frustration at the abysmal failure of FNB to provide any assistance whatsoever in logging a ***** claim after being on hold for over 3 days at 20 min intervals each time! For days now, I have been tirelessly attempting to contact FNB through every available channel to report unauthorized transactions on my account and initiate the necessary steps to address this blatant *****. However, my efforts have been met with nothing but endless automated messages, interminable hold times, and an infuriating lack of responsiveness from FNB's so-called "customer service" department. Let me make this abundantly clear: the situation I am facing is urgent and demands immediate attention. Yet, despite the gravity of the matter and the obvious need for prompt action, FNB has callously neglected its duty to provide the support and assistance that I, as a loyal customer, am entitled to receive. Do you have any idea of the stress and anxiety that I am enduring as a result of FNB's gross incompetence and indifference? FNB seems content to sit idly by, twiddling its thumbs and ignoring my desperate plea for help. You cant even log a simple call or talk to a human being anymore. Furthermore, I insist that FNB take immediate steps to overhaul its customer service procedures to ensure that no other customer is subjected to the same level of neglect and disregard that I have experienced. If FNB does not rectify this situation with the utmost urgency and competence, rest assured that I will not hesitate to take my business elsewhere. After this appalling display of incompetence and indifference, I have serious doubts about whether FNB is truly capable of safeguarding my financial interests. I await your immediate response.
53 replies
34 months ago
Unaccountability At Bonitas
on the 22 November 2022 I called and mailed Bonitas to recieve authorization for my surgery. I got the authorization. Hoever, 3 months later was told that thye had not paid the cost for prosthetics. After following up countless times. Including this weekend, I have been told that the funds are available and have been previously approved however no one can tell me why its not paid. They have been escalating the matter constantly and refuse to give me copies of the call so I can submit to the ombudsman!
53 replies
40 months ago
Failure to refund clients
On the 4 Jan 2023 I purchased a new mattress from The Sean Roberts at the Bed Centre in Strubbensvallei. On the 8 Jan I called and went to the store to say that the mattress isnt satisfactory and would like to be refunded back after the other options were not satisfactory. I was assured that the money would be back into my account 2 -5 days later. On the 13 Jan I called Marius the regional manager requesting an explanation on the money where he said I will get it by the 16 Jan latest. It is now almost 10 days since requesting my refund. This is unacceptable and terrible customer retention tactics
0 replies
43 months ago
Not even bothered
Honestly between you and MTN South Africa I'm not sure who is the worst out of the lot. I signed up for my Air9 Saturday morning and PAID and I still have no network!!! I have called emailed threatened shouted cried sent mating ***eons!! Can I just get network!!!
0 replies
53 months ago
The Best Home Loan Agent
Ernest Plaatjies is by far one of the most amazing consultants. He assisted me every step of the way with securing a home load. I am so impressed with his constant attention to detail and hard work put towards closing the deal. I am extremely delighted to recommend to you the exemplary quality services of MultiNet. They provide all clients prompt and efficient 24-hour service. You will find that compared to other providers in the market, the quality of services is among the best in the region. Ernest has developed an outstanding reputation in the industry. I strongly recommend Ernest for all your home loan accounts and know that you will not be disappointed.
0 replies
70 months ago
Paid for nothing and complete life blocker
The absolute worst. I have paid and 14 days later, I still have not received anything from them. Not even an email or a call. I called them to cancel So I can go with a different subscriber and they cant even cancel the line.
0 replies
78 months ago
Birth Certificate
I am writing to you as a matter of urgency and simply as a last resort. I applied for my unabridged birth certificate on 26 June 2019 at the Randburg Home Affairs offices. I have been there several times to check if it has been returned but every time I go I get told to wait for an sms. It has been almost 5 months and still nothing. Please can you urgently assist me with expedite this process of receiving my birth certificate
0 replies
78 months ago
Subscriber Unavailable
So it seems like the only way I can manage to get hold of the Group Scheme department is if I lay a complaint on Hello Peter. calling and emailing is clearly not working. Please call me. I'm seriously over this. I want to cancel my policy effective immediately
105 replies
79 months ago
Old Mutual Group Scheme MIA
I have been trying to get a hold of them for the last 6 months in order to cancel my policy. I call and they keep me on hold for long periods at a time. They are very quick to sell you things but you can never get hold of them when you need to get information back from them
105 replies
82 months ago
Fiancial Mayhem
I dislike alot of things in my life, however this company has made me to completely be disgussed with the way that their finance system works. I have never gone through so much hell to get my account in order. there is no debit order that has been set up with my account so its constantly in areas. When I do put in the money manually, I get debited. No one at the call centers to how to assist me. The incompetence with them is truly worrisome and frustrating
179 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (37.5%)
1 Star
13 (54.166666666666664%)