CP
Casper P
Active since Jun 2012
8
Reviews
0
Industries
Reviews
8 reviews56 months ago
Excellent Service from BMW Parts Midrand
I would like to recognize JP de Wet from BMW Midrand, Waterfall for his excellent service delivery and friendly customer service. His expert knowledge, going out of his way to satisfy customer requirements and willingness to assist definitely makes him an asset to the BMW group. Having dealt with BMW for more than 10 years, this is the first time that I have come across service like this from any of the parts departments. I trust that this gentleman will be recognized and rewarded for his contribution to the organization.
0 replies
56 months ago
Excellent Service - Grand Central Motors Mercedes-Benz
The Management and Staff at Grand Central Motors really have gone out of their way in the last 12 months to assist myself friends and family with the maintenance and repair of our vehicles. There is no task that is too big for them to handle and no request that goes unheard. To name a few: Eric Calvery, Theo Lindique, Rishen Nonkoo(workship). Their service is nothing short of exceptional. I hope that these gentlemen are rewarded for displaying service excellence and exceeding expectations.
0 replies
58 months ago
Woolworths Food Westville - Exceding Customer Service Expectations
I would like to place on record the excellent service received from your Woolworths Westville Mall Food store. It's not often that I am speechless when it comes to service received but this time round, I surely was. I contacted Marie(The Food Store Manager) and explained that I needed to place an order and would like assistance in the manner in which the order was collected as I was doing this for my parents while I am in another province. I thought that I was asking for too much but Marie obliged to the extra steps in the collection process, no fuss no hassle. I was rather surprised at the ease of processing the request but very grateful. The order was collected today and Marie had delivered(packed) the order herself in the exact manner in which I had requested and to add to this, with the most pleasant attitude you could imagine up to and including providing access control herself! Further to this, Deveshni Narainsamy from the click and collect department called this morning to advise on certain substitutes to which I declined. I then realized a little later on that I would want a substitute and called back to ask if she could still make the substitution. She advised that it was too late for that order but proceeded to explain a way to work around it and place a seperate order to ensure that I do not go without my requirement. She walked over to the departments whilst on the phone with me to ensure that there was stock available. Again, more shocked at this service level which was way beyond my expectation!! In the many years of being a Woolworths customer, I have never experienced service excellence like this. These two ladies definitely are your brand ambassadors and live up to the question they ask when answering the phone "how can we make a difference?" They definitely have! Not only have they gained my business at their particualr store but i will also recommed anybody else that I know of in the future to visit their branch. I trust that these two ladies will be recognized and rewarded for the service that they have provided and for going the extra mile. I would also like to request feedback once this compliment reaches the respective divisional heads. Regards Phenton 074 664 0022
0 replies
59 months ago
Disappointing Customer Service
I had logged a warranty claim with the company through a repairing dealer and took my vehicle away once the diagnostic was conducted as the dealer is quite far away from my residence which made it difficult to find alternate means to travel back home on short notice. The dealer logged the claim with Innovation to which they responded that an assessor needed to be assigned to the claim and sent out. The dealer then notified me of such and I called innovation and advised of the above and the fact that the vehicle was in my possession. I then requested on that call if they can get the assessor to make an appointment with me to go to the dealer so I can met him/her there to conduct the assessment. Innovation complied and told me that they have sent the relevant notes out to the assessment division and the assessor will call me prior to going out to the dealer. The day came and I made prior arrangements in order to accommodate a call in the day to drive out to the dealer to meet the assessor. After waiting for most of the day, I enquired from the dealer if he knows anything to which he replied, much to my surprise, that the assessor had come out and left in the morning already. I then called innovation and advised them of such and asked that this be logged for investigation as they confirmed that the note for the assessor to call me was still on file and they are unsure as to why I was not contacted. After leaving this in their hands to resolve, I received a rejection letter for this claim with the reason that the vehicle was not at the dealer for assessment. I then logged this twice with the complaints email address stated on the rejection letter which was a guardrisk mail address to which I received an acknowledgement for each and thats where it stops. More than 2 weeks has passed since this incident has occurred and no feedback on my complaint has been received nor has this claim moved forward! This kind of customer service does not sit well with me.
53 replies
61 months ago
Dotsure Pet Insurance Claim
Great service and excellent turnaround times from Usha and Junelle I'm resolving my claim. I was actually presently surprised by their professional service as well as their swift responses to queries. My claim was paid to me within 3 days from submitting it! All I can say is wow!
53 replies
62 months ago
Samsung Store Clearwater Mall
I would like to commend Amanda from the Samsung Clearwater Mall branch for her excellent service delivery, professional approach and expert product knowledge. I needed advice on phones and assistance to retrieve data from an old phone which the technicians at the store went all out to try and achieve. I am not from the area but made the trip back there as I felt that I was in capable hands at this store. They were patient, and ensured that I left with the best deal possible. The service received was outstanding. I hope that Amanda is recognized and rewarded for her excellent customer service and friendly approach as well as for representing the brand the way she does. Well done to a star employee!!
53 replies
62 months ago
Excellent Service Delivery
I would like to commend Lerato Maaboi for her excellent service. Over the last few years I have had the pleasure of dealing with Lerato where all I've experienced was excellent service delivery, professionalism and genuine customer care. This individual is the reason for my referrals of numerous friends and family to the Momentum group and also the reason that I have remained with the company regardless of how many times other service providers had tried to better the deal I currently receive from Momentum. I hope that she is valued and recognized for her efforts as she demonstrates what customer service is all about. Well done to a star employee!
53 replies
135 months ago
Wrongfully declining HL application
I had submitted an application to Standard Bank Home Loans. I got a call from their outcome centre to say that it has been declined due to my affordability...I was obviously shocked knowing what's expenses vs income was and questioned why...the amounts quoted for Salary and Expenses given to me where not even remotely close to what I had provided the bank with...even after emailing a real pay slip! Due to a capturing error on their side, my loan was declined and ten they wanted to start the process of applying all over again after declining it, instead of trying to rectify the mistake and speed up the process!
76 replies
Review Distribution
5 Star
6 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
1 (12.5%)