SM
Smuts M
Active since Jun 2012
11
Reviews
0
Industries
Reviews
11 reviews51 months ago
Infringement of CPA Rights by Sterns
I purchased a phone (Nokia C10) on 29 Jan 2022 at Sterns Groblersdal. After a day of using it I realiased that it does meet my needs due to its slowness. I went to their website to check full terms on returns so that i am on the safe side. I then decided to give a few days hoping it will start functioning properly. With no change, i contacted the store i purchased they advised their policy does not accept returns. The matter was escalated to their Area Manager (Victor) ... who was not at all interested in assisting me and instead just told the staff to tell me to log a complaint. The arrogance, disrespect and disregard of customers ia appalling to say the least. I demand an apology for the way he conducted himself. 1. He refused to give his number so I could call him 2. He refused to return my call in an effort to try and resolve this matter. 3. Had no interest in hearing what the client had to say It was shocking the area manager is not aware of the Consumer Protection Act which gives me the right to return the phone and get a refund(of my choice) within 10 days. Problems with the phone. 1. the phone rings ateast 4 time minimum before the screen shows who's calling or allows you to answer. 2. My banking app hasnt been able to function even though 3. My work apps( Microsoft 4.The internet At this point, I have the right to a refund. the issue is not Warranty , its the fact that as a consumer I no longer want the phone because it does not meet my expectations which is opposite to what was advertised. I have since logged a complaint for record purposes so that in the event this matter reaches ombudsman, I have everything detailed. Please resolve this urgently so I can get my money back! I must say- The staff in the store were helpful when i made the purchase so this is no way a fault by them. The phone is just not performing thus I do not want it. Special thanks to Mahlatse who made an effort in trying to assist in her manager's absense and also providing me with updates as promised. When the store/company finally attends to this matter, please try call me 2 or 3 times because as I said... answering a call is almost impossible.
53 replies
65 months ago
PLEASE CANCEL MY CONTRACT!!!!
I cancelled my contract on 24 September 2020. I was told account would be on 30 days notice and 30 September would be the last date of debit date. To my surprise, another debit was processed end of October. I reversed the debit and called in to request that they cancel as i am not liable because they had to cancel the contract accordingly. Called in again on 14 Nov asking for my request to be expedited, the guy wanted to me to be on another notice of 30 because his colleague didnt do the job right during SEPTEMBER. PLEASE CANCEL THIS CONTRACT as we have to port the number and move benefits onto this number orgently!
168 replies
67 months ago
Insurance stories @ Cell C
My sister’s phone was taken at Gunpoint this morning . Now when she tried to block the phone and claim from Cell C insurance they telling her stories that the phone was not active for the last 4weeks however she called me with this number 2 says
159 replies
82 months ago
DONT USE CELL C APP TO MAKE PURCHASES
I purchased a voice bundle for all networks their app loaded cell C to Cell. I spoke with the team leader in Durban and now I have to be inconvenienced by buying additional airtime while they resolve this issue Just cancel the damn app since it’s not working
210 replies
115 months ago
Never forget anything... otherwise u'll never get it
<p>I forgot my charger on the plug in the rolm i stayed. When i call im being told nothing was found in the room and their lost and found. And if no1 checked into my room afterwards, then who took my charger? ROOM 206</p>
0 replies
116 months ago
Can we just cancel this contract????
<p>I have sent 3 email requesting cancellation of the contract since it has reached maturity. To this day... Neotel has failed to contact me once. I even called in and i was told the cancellation department would have to speak to me... still no call frm them.</p>
420 replies
116 months ago
Billed Twice for a second month ina row
<p>In August I paid via transfer and Telkom also debited my account via debit order. I then decided to to reverse the debit order bcoz a consultant advised that my account was in credit. Now i get a bill saying I hav an overdue amount and that im going to be debited twice on the next debit date. </p>
53 replies
117 months ago
Forced to have a debit order!
<p>I have 2 contracts with Telkom Mobile and according to them you are forced to have a debit order as a method of payment even though other payment altermatives are available. Should it not be clients decision which method is most convinient? </p> <p>Contract number; ********** 464, Account: ********** 84</p>
53 replies
120 months ago
Waitin 10 minutes for Baby milk locked up
<p>All baby milks is locked up in a cage. We have to wait 10 minutes before getting assistance because sum1 has the key is somewhere in the store. U stand a long queue, get to the front, then u hav to wait again while they look for the key. Jus put the milk on the shelf</p>
53 replies
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