JK
Jonathan K
Active since Jun 2012
17
Reviews
0
Industries
Reviews
17 reviews25 months ago
DISGUSTING SERVICE!!!!!
On the 19th March 2024, our company ordered a sympathy item from NetFlorist for delivery the next day. The individual had lost their baby. 2 days later, I received a call from NetFlorist apologising for not delivering and asked if they can deliver on that day. I said yes, only to get to the funeral and be told by the individual that they never received anything. On the 25th I contacted NetFlorist and spoke to "*****ly" who informed me: "Thank you for your patience. Please note that the order has been scheduled for delivery today and the order is already en route. We do understand your concern and your frustration. However, rest assured, the order will surely be delivered today." and "Yes, we do understand your frustration. However, we have confirmation that the order is out for delivery. As a gift delivery service we are entrusted with people’s expressions of love and we take it seriously. The last thing we want to do is embarrass our clients or ruin an occasion. This is not the service we pride ourselves with and we promise that this error will never occur again." No surprise, the order was NOT DELIVERED as advised. The recipient even received a message saying it's enroute, but never received anything. NetFlorist is the absolute worst and they are ALWAYS messing up my orders!!!! I want this delivered and an apology to the poor person who is grieving!!!
0 replies
27 months ago
Terrible Service - Biggest Regret
Very, very bad communication. You have to beg for feedback. It was the biggest mistake to use this company. I saved a few thousand Rand by going through them, but have spent hours and hours, months and months trying to get them to just follow up or keep me informed. Eventually they just told me to go check at SARS if it's been finalised, after saying that they would follow up directly. I guess it became too difficult to keep ignoring me.
0 replies
39 months ago
AVO - Poor attempt by Nedbank at competing with Takealot
On the 2nd February 2023 I placed an order on AVO for a Delta 1300 power station. I quickly realised that the unit only has 800 cycles on the battery, which is not necessarily enough with all the loadshedding being experienced in South Africa. On the 3rd February 2023 I cancelled the order for the above reason. Support confirms this as well. On the 7th February 2023 the product was still delivered. When I asked why, they said “it was probably in transit already”. The funny thing is that Rectron, the supplier, delivered it themselves and they are in Midrand where the delivery took place in Randburg. I must be missing something, but I wonder how far the driver had to travel if the cancellation didn’t take effect because the parcel was in transit for 5 days? On the 13th February 2023 the call centre contacted me and advised the unit will be collected on Wednesday 16th February. It didn’t happen. No one has contacted since. I’m putting the complaint here because I’m hoping that people will avoid Avo at all costs. Takealot’s service is far, far superior. As a Nedbank client I am disgusted at the feedback I’ve received and the lack of a proper process in place to deal with their clients on Avo. Avo has also not replied to a single complaint on Hello Peter. NOT ONE. Because they obviously do not care about their customers. It’s only a matter of time before this poor level of service will cause Avo to shut down. Takealot, if you guys were wondering, this is not a competitor you should be worrying about.
0 replies
39 months ago
TERRIBLE SERVICE - Avo cannot compete with Takealot
On the 2nd February 2023 I placed an order on AVO for a Delta 1300 power station. I quickly realised that the unit only has 800 cycles on the battery, which is not necessarily enough with all the loadshedding being experienced in South Africa. On the 3rd February 2023 I cancelled the order for the above reason. Support confirms this as well. On the 7th February 2023 the product was still delivered. When I asked why, they said “it was probably in transit already”. The funny thing is that Rectron, the supplier, delivered it themselves and they are in Midrand where the delivery took place in Randburg. I must be missing something, but I wonder how far the driver had to travel if the cancellation didn’t take effect because the parcel was in transit for 5 days? On the 13th February 2023 the call centre contacted me and advised the unit will be collected on Wednesday 16th February. It didn’t happen. No one has contacted since. I’m putting the complaint here because I’m hoping that people will avoid Avo at all costs. Takealot’s service is far, far superior. As a Nedbank client I am disgusted at the feedback I’ve received and the lack of a proper process in place to deal with their clients on Avo. Avo has also not replied to a single complaint on Hello Peter. NOT ONE. Because they obviously do not care about their customers. It’s only a matter of time before this poor level of service will cause Avo to shut down. Takealot, if you guys were wondering, this is not a competitor you should be worrying about.
0 replies
45 months ago
Don't buy from Makro - rather buy from Takealot, way better service!
Placed an order on the 5th July 2022. I realised immediately that it was not the correct version of the product I wanted and requested cancellation immediately thereafter. After calling and being advised it's been sent through for cancellation, I decided to send an email to confirm it would be done. They advised on email it would be done as well. I then started getting notifications for delivery. I sent emails to Makro saying that the cancellation does not seem to have gone through as I'm still being provided with updates for delivery. No response. Eventually, the delivery team contact me to ask about delivery. I told them not to deliver. This is communicated to Makro. No response. The terms on the website state refunds within 10 days. This is simply not true. I have not received a cent. I've contacted the call centre numerous times and each time I'm told that they see no one has assisted me and that they would immediately escalate. This has been going on for a month now with no resolution. Next step is to involve the Ombudsman as this is simply a refusal to refund my money or provide any feedback whatsoever. I WILL NEVER DO BUSINESS WITH MAKRO AGAIN!
208 replies
52 months ago
Bunch of thieves
I bought a fan online, broken, returned it. Request the credit to be reversed to my card. They agree. Credit goes to my online account. I've emailed numerous times and even called. I've sent my ID, proof of banking and still nothing. GIVE ME BACK MY MONEY THIEVES!
0 replies
52 months ago
Query closed without resolution FROM 18TH OCTOBER (1st HelloPeter complaint)
Query closed, without any resolution. I have had the WORST experience with Yagandran at Vodacom. He contacted my business to arrange for an upgrade on my cellphone. I opted to downgrade to a contract without a phone. He confirmed this was taking place. The following month I was billed R1889 instead of my normal R1199. I understand that the contract ran its course and that the discounted rate would no longer apply. HOWEVER, the downgrade was done before this and should have resulted in a charge of R749 ONLY. His excuse was that there was a system error, and it never went through. I told him that we were due for a refund, and he said he could do nothing about it. He now ignores all of my emails. The Vodacom service department has gotten involved but is now also ignoring all of my emails. This is honestly very frustrating, and I wonder why I have all of my business contract phones through Vodacom. I'll rather move these to MTN in the future. As at 17th January 2022. Hi, This was not resolved. I had a Yagandran phone me who said that his emails were down for 3 months. I asked him how is this possible and that I want to talk to his manager about this. He provided me with a Shane Tramaine Louw email that didn't work. Yagandran also does not answer emails and neither do the two emails below. I then escalated this to SRM@vodacom and DealerAssistELS@vodacom. Both of which did not provide feedback. I asked for assistance on the 13th Dec, 17th Dec, and 5th January without any feedback.
106 replies
53 months ago
STILL NO FEEDBACK FROM 18TH OCTOBER (1st HelloPeter complaint)
STILL NO FEEDBACK ON QUERY BELOW LOGGED ON 18TH OCTOBER: I have had the WORST experience with Yagandran at Vodacom. He contacted my business to arrange for an upgrade on my cellphone. I opted to downgrade to a contract without a phone. He confirmed this was taking place. The following month I was billed R1889 instead of my normal R1199. I understand that the contract ran its course and that the discounted rate would no longer apply. HOWEVER, the downgrade was done before this and should have resulted in a charge of R749 ONLY. His excuse was that there was a system error, and it never went through. I told him that we were due for a refund, and he said he could do nothing about it. He now ignores all of my emails. The Vodacom service department has gotten involved but is now also ignoring all of my emails. This is honestly very frustrating, and I wonder why I have all of my business contract phones through Vodacom. I'll rather move these to MTN in the future.
265 replies
55 months ago
Poor customer experience as system goes down resulting in additional expenses
I have had the WORST experience with Yagandran at Vodacom. He contacted my business to arrange for an upgrade on my cellphone. I opted to downgrade to a contract without a phone. He confirmed this was taking place. The following month I was billed R1889 instead of my normal R1199. I understand that the contract ran its course and that the discounted rate would no longer apply. HOWEVER, the downgrade was done before this and should have resulted in a charge of R749 ONLY. His excuse was that there was a system error, and it never went through. I told him that we were due for a refund, and he said he could do nothing about it. He now ignores all of my emails. The Vodacom service department has gotten involved but is now also ignoring all of my emails. This is honestly very frustrating, and I wonder why I have all of my business contract phones through Vodacom. I'll rather move these to MTN in the future.
106 replies
56 months ago
Unable to get hold of anyone to close a loan account.
I have called Nedbank 3 times this morning to close my personal loan account that I have settled so that I can avoid any further assurance or admin related fees. Everytime I am told that they acknowledge the payment receipt and transfer me to collections to close the account. After holding over 45 minutes each time, the call cuts itself. I have messaged my banker only to be advised that they cannot assist me with this.
106 replies
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