MM
MICHELLE M
Active since Jul 2012
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Incorrect Product Delivery and Poor Customer Service
Dear Mondo Customer Service, I am writing to express my deep dissatisfaction with the recent experience I’ve had with your service following a cellphone contract I initiated through Mondo on 11 August 2025, which included a Samsung Galaxy Watch as part of the agreement. Upon receiving my handset and voucher on 13 August 2025, I discovered that the watch provided was not the model I had requested. Instead, I received a voucher for a Samsung Watch Ultra — a product I neither selected nor can use. I contacted your customer service team immediately to resolve the issue. Unfortunately, the experience was highly frustrating and unproductive: The first agent I spoke with was unable to provide a clear solution and placed me on hold for approximately 20 minutes. I was advised to redeem the voucher and attempt to exchange the watch at a Samsung store, which is not a standard or acceptable process. I declined this suggestion and requested a more appropriate resolution. The call was then placed on another extended hold, after which I had no option but to disconnect. Upon calling again, the second agent also appeared to lack the necessary knowledge or authority to assist effectively. Despite my efforts to suggest alternatives — including opening an additional contract for the correct watch — I was told to visit an MTN or Samsung store to add the desired device as an accessory. MTN has since confirmed that this advice is inaccurate and not supported by their process. Additionally, the agent who initially facilitated my contract failed to provide accurate or complete information. I was told that taking a watch as part of the deal meant I had to accept a 36-month contract. However, MTN has clarified that this is not the case, and a 24-month term was indeed possible. I find this level of misinformation and lack of accountability completely unacceptable. I am not willing to pay for a product I did not request or authorize. This issue must be resolved promptly and appropriately. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further — including lodging a formal complaint with the Consumer Commission. I urge Mondo to take this matter seriously and address the following: Immediate rectification of the incorrect product provided. Clarification regarding contract terms and product options. Assurance that future customers are not subjected to the same misleading service.
0 replies
8 months ago
Incorrect Product Delivery and Poor Customer Service
Dear Mondo Customer Service/MTN I am writing to express my deep dissatisfaction with the recent experience I’ve had with your service following a cellphone contract I initiated through Mondo on 11 August 2025, which included a Samsung Galaxy Watch as part of the agreement. Upon receiving my handset and voucher on 13 August 2025, I discovered that the watch provided was not the model I had requested. Instead, I received a voucher for a Samsung Watch Ultra — a product I neither selected nor can use. I contacted your customer service team immediately to resolve the issue. Unfortunately, the experience was highly frustrating and unproductive: The first agent I spoke with was unable to provide a clear solution and placed me on hold for approximately 20 minutes. I was advised to redeem the voucher and attempt to exchange the watch at a Samsung store, which is not a standard or acceptable process. I declined this suggestion and requested a more appropriate resolution. The call was then placed on another extended hold, after which I had no option but to disconnect. Upon calling again, the second agent also appeared to lack the necessary knowledge or authority to assist effectively. Despite my efforts to suggest alternatives — including opening an additional contract for the correct watch — I was told to visit an MTN or Samsung store to add the desired device as an accessory. MTN has since confirmed that this advice is inaccurate and not supported by their process. Additionally, the agent who initially facilitated my contract failed to provide accurate or complete information. I was told that taking a watch as part of the deal meant I had to accept a 36-month contract. However, MTN has clarified that this is not the case, and a 24-month term was indeed possible. I find this level of misinformation and lack of accountability completely unacceptable. I am not willing to pay for a product I did not request or authorize. This issue must be resolved promptly and appropriately. Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further — including lodging a formal complaint with the Consumer Commission. I urge Mondo to take this matter seriously and address the following: Immediate rectification of the incorrect product provided. Clarification regarding contract terms and product options. Assurance that future customers are not subjected to the same misleading service.
0 replies
8 months ago
Pathetic service and total incompetence form Mondo
I took out a cellphone contract with Mondo on 11 August 2025 and opted to have a Samsung 7 watch included with my cellphone contract. Upon delivery of my phone and watch voucher on 13 August 2025, I discovered that it's not the watch I wanted and not something I can wear. It's a voucher for the Ultra. Upon calling Mondo customer service of whom none of the Agents know what's happening. I was placed on hold by the first Agent for 20 minutes, who asked to redeem the voucher and then take the Ultra watch and go to the Samsung store, maybe they will exchange it for you. Then she proceeded to put me on hold for 20 minutes because I refused to accept and pay for something I didn't ask for. I eventually had to disconnect the call. I called back, whereby a second Agent tried to assist. She continuously put me on hold, trying to find out what to do. How do you employ people in Customer Care who are clueless?? After deliberating with her where she insisted there's nothing they can do, I even opted to have an additional contract for the watch I want, without having to cancel anything. She responds by saying that I can go to any MTN store or Samsung directly, and they will add the watch I want as an accessory. When I called the MTN stor,e they advised that I was advised of something totally absurd. Nothing of that sort is possible. Is MTN so desperate for cheap service providers that they opt to utilise such *********** service providers like Outworx/Mondo?? Let me forget the most important aspect of the Agent that took out my contract, he failed to tell me what the contract includes, and insisted that because I'm taking a watch, I cannot take a 24-month contract, I have to take it over 36 months, which MTN confirmed afterwards as being false. I totally refuse to pay for something I never asked for. Either they fix this because of their *********** staff, or I am taking my complaint to the Consumer Commission. The level of service is putrid and downright pathetic. The individuals who work there are almost uneducated and have zero customer skills.
0 replies
34 months ago
No progress with funeral claim.
We put in a funeral claim 3 weeks ago and every follow up is that it's in the queue. Gosh it's a funeral claim not a life policy. These are pensioners claiming , we can't be calling all the time to follow up. There is no sense of urgency whatsoever!
0 replies
40 months ago
Withdrawal not honored
I made a withdrawal 1 week ago via Nedbank imali, up until today I have not received my money. Furthermore the staff are totally useless, every Agent says they escalating it , with absolutely no feedback! This morning I made another withdrawal via Tymebank and yet again, nothing! These people are pathetic and have zero customer service skills. They should employ people that can speak properly, not sound as if they're high on drugs!
0 replies
41 months ago
Online grocery order not delivered
I ordered groceries on the Pick n Pay ASAP app at approximately 12:43 yesterday, I have yet to receive my order for groceries which I paid R803 for. The app says my groceries were delivered at 14:48 which never happened. I tried calling the store , Pick n Pay Crescent over 25 times with no answer. I also got through to customer service after 20 attempts who advised me that there is a back log and will raise my issue with the store and someone will call me. I have not heard from anyone yet. Pick n Pay is totally useless and shouldn't even be allowed to offer such services to consumers. Their customer service is the worst. They don't even come close to Checkers and Woolies. I regularly use Checkers and Woolies and NEVER once had any issues. This is the 2nd time I'm having this issue. Please refund my money immediately or else you'll will be facing a legal issue here.
132 replies
111 months ago
pathetic service resulting in a lapsed policy
<p>I ever regret acquiring the services of momentum. I have a RA, life policy and multiply. For the past 4 weeks i have been trying to contact Momentum to change my banking details, firstly i only ever get voicemail and if i do get through i am being sent from pillar to post and nobody knows how the hell to help me.</p> <p>I have been dealing with Ramara Maponyane who i think is absolutely dumb and incompetent. Its scary that Momentum is hiring such stupid people. two weeks ago i spoke to her, changed all details and made arrangements, she agreed and advised she will email me all the relevant changes. She calls me yesterday to ask me if i know my policy lapsed and when i asked her if she knows what she is doing, she cut the call, today she sends me an email to ask the same question!!!!!!</p> <p> </p> <p>OMG can people be so stupid. All i want is for my bank details to be changed, i dont want to cancell my policy, and i certainly dont want it lapsed!!!! Today i called again, i explained my issue to about 7 different people, i was trnasferred from pillar to post and finally got voicemail.....Unbelievable for momentum....</p> <p> </p>
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
7 (100%)