SP
Sunita Parmar-Khoza
Active since Jul 2012
38
Reviews
0
Industries
Reviews
38 reviews31 months ago
Frustrating Claims
It's frustrating that this is the only way to get comprehensive help. I've requested and questioned amounts take off by one provider that should be covered under my hospital benefit. People have been meant to call me back, it's supposed to be sorted... But I'm still having accounts taken off my credit card and not my MA. Can repossessing of claims happen as quickly as debiting our back accounts at the end of every month.
262 replies
35 months ago
Excellent Service, Amazing food
Went to George's last minute. In 20 mins of us driving there they had our drinks ready at the table, cake slice and we were greeted with a lovely happy birthday singing for my daughter's 16th The service was excellent, ever staff member friendly and the food was outstanding! Thank you for looking after is like VIP clients and making my daughter's day special.
0 replies
35 months ago
Worst Staff Attitude Ever
We had the worst attitude ever. I fully understand the kitchen was closing in half an hour, but there is a manner in which to communivate to people politely and respectfully and still get the same message across. It felt like we were an inconvenience to every staff member. We were pressurised to order before we even received our drinks. Like we heard you, let us sit, sip our drink, and order. Then the attitude i received from Richard when taking my order... I've eaten at this restaurant many many times. From the time it was just the original Villa Bianca, to the opening of Wasabi, to the combining of the menu with FireRoom menu, and never have we even been treated in this manner! It was disgusting!! We got our bill for our prawn and haloumi starters and our one round of drinks, paid, and went to a wonderful restaurant that wanted and appreciated an eight Head table. Your staff has the worst attitude we have ever received in any establishment! Such a shame to see a once top restaurant deteriorate so so badly.
0 replies
35 months ago
Terrible Staff Attitude
Been to this restaurant so many times. Since just Villa Bianca to Wasabi to merging with FireRoom and knowing it's all a family business. We took my daughter for her 16th birthday as she loves the sushi. From the time we walked in, a table of 8 booked. From the attitude from the door that we had to place food orders before we even basically sat. We got the worst attitude from any establishment we have ever been to... To make us the clients feel like we are inconveniencing them to order food and pay high ended prices for below substandard attitude. It was beyond disappointing to see such a good once name restaurant have no manager available and staff willing to treat paying clients with complete disrespect and attitude. We paid our bill in 15 mins and left. Restaurant has gone way down below the gutters with staff like that. Will never after 7 years of enjoying that restaurant ever go there again. And so never recommend to anyone. This is all due to terrible terrible staff attitude and lack of courtesy of us as clients.
0 replies
39 months ago
Paying Chronic Approved benefits from MSA
I fail to understand why at the beginning of every year, you take all my chronic orders or doctor visits from my savings, and not from the approved Chronic benefit! Every year i have to get into this argument for the past 7 years I've been diagnosed. Why does the client have to highlight to you that is chronic m32.9 or F31.9 for my daughter. Yes debited the doctor charges from my MSA, my medication from Jan all from the MSA. Its ridiculous! Can this please be rectified urgenly! It's truly exhausting to always have the same argument.
146 replies
40 months ago
Three days waiting for a voucher number
Trying to have a store voucher converted to an e-voucher has been a three day nightmare! Your call centre agents are not helpful at all, not even to the in store service people. Voucher was credited on your system, but no e-voucher issued... And now my money is just gone into some technical system which is still not resolved after 3 days! Absolutely useless and has put me totally off @home for such ridiculous service.
132 replies
42 months ago
12 months on going repair
My motorcycle has been in for repair for the past 12 months, under your subsidiary company World of Yamaha. Commercial manager Gareth Dryer has been nothing short of unprofessional, dishonest and uncourteous! How does a bike with 750kms firstly break down so many times in its first year. And then, still be in for repair 12 months later! Please tell me, who can afford to pay for something that sits in a repair shop for a year. If this was my primary transportation, how would i be getting to work! It is ridiculous that customers can be treated like this with absolutely no recourse and no help from any board at all!
0 replies
45 months ago
Life refuses to update my accurate health status
I would like to find out why Discovery refuses to update my smoker status. I was very honest about 2 months of smoking in 2020, and took the 12 month penalty after I stopped - for being honest. Now almost 24 months later, your underwriters are refusing to update my non-smoker status? Please may you advise me how being an honest client when your underwriting question is "Have you smoked a tobacco product in the last 12 months" would be answered NO - but my policy reflects YES? My broker from Afken is just as useless in giving me answers that represent my best interests.
208 replies
45 months ago
Life refuses to update correct health information
I would like to find out why Discovery refuses to update my smoker status. I was very honest about 2 months of smoking in 2020, and took the 12 month penalty after I stopped - for being honest. Now almost 24 months later, your underwriters are refusing to update my non-smoker status? Please may you advise me how being an honest client when your underwriting question is "Have you smoked a tobacco product in the last 12 months" would be answered NO - but my policy reflects YES? My broker from Afken is just as useless in giving me answers that represent my best interests.
0 replies
46 months ago
Fraudulent subscriptions
I'm being subscribed for things that I've never selected. I had this issue a few months ago, and contacted the call centre numerous times. Promises of managers that would phone me to resolve it to refer to technical, because it's clearly done technical issue! I was concerned about my number being cloned. So now again my airtime gets taken for things I've never signed up for... This is absolutely ridiculous and some kind of fraud by MTN.
0 replies
Review Distribution
5 Star
10 (26.31578947368421%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (15.789473684210526%)
1 Star
22 (57.89473684210526%)