MM
Martin M
Active since Jul 2012
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
So devious and *****!
Well, here we are. We become the latest victims of Smile Property Group's mismanagement and devious business ethics. We rented a property through Smile Property Group for 3 years. Ursula, the agent, was great but that's where it stops. When we moved in 3 years ago, the townhouse was dirty, kitchen cupboards were broken, tiles were broken or cracked, the oven door didn't close, walls were dirty and full of kokie marks, lights weren't working, not all the doors had a key, the balustrades were dirty and even broken, garage door didn't lock and the backdoor security gate also didn't lock as the key was broken and never replaced. We obviously took photos of everything and sent it to the agent for record purposes. We made a full and comprehensive list of things that needed attention which were just blatantly ignored. Eventually after a few months, they came and fixed and painted the balutrades and fixed a leaking toilet and that was it. Every year we had to sign a contract extension and the rental amount and deposit increased which was understandable but when we brought up the maintenance, it was ignored. This went on for 3 years. After making threats of doing the maintenance ourselves and deducting it from the rent, they finally sent someone in January 2025 to tile the kitchen, replace a light, fix the garage door and fix the backdoor security gate. Again, that was it. Not too mention that their selected contractor damaged our personal property because they decided to cut tiles inside the kitchen instead of outside and also broke out the existing tiles without at least covering any of our property with tarps. Eventually we decided to move out at the end of April 2025 due to relocation. We were informed that the deposit would become payable after 14 working days of the post-occupation inspection taking place and us moving out. Now this is where the fun starts... A month after moving out we have only received an email from Smile Property Group now (after we had to follow up about the deposit and the interest earned) to inform us that we wont be getting back any deposit or interest. They are billing us R4200 to paint a wall which was never painted before we moved in. They are billing us to replace globes which have never worked, they are billing us for lock replacements and keys which we never had, they are billing us for fuel costs (God only knows why we need to pay their fuel), they are billing us for utilities for May when we had already moved out in April and we were on prepaid electricity but billing us R750 for water when we were averaging R300 per month over 3 years. They are coming up with anything and everything to ensure that the deposit and interest is used up. We actually made contact with the tenant who lived in the unit before us and they did exactly the same to here. They charged her a boatload of money to paint the unit but it wasn't even painted before we moved in so either they pocket the money or the owner of the property does. Smile Property Group has no business ethics and are *****, to say the least. We will not be letting this go and have also reported them to the Rental Housing Tribunal. Avoid them at ALL costs!
0 replies
30 months ago
****!! Stay clear!
This company is a ****! They make everything look super legit and just when they are supposed to pay out the loan, they want a R2650 initiation/risk fee. They are registered with NCR but all their addresses differ and they also advertise themselves as a LLC. They person that also answers the phone sounds Vietnamese or something... Stay away! Super *****!
0 replies
54 months ago
Disgusting attitude from employees
I was at Fat Cake City Waterglen Shopping Centre earlier to get something for lunch. During the lunch rush there must have been about 12 paying and standing customers waiting for their orders. These very "self-entitled" employees of Fat Cake City decided to have a coke and lunch party on the only available table and chairs with, what must have been, one of their guests leaving all the paying customers (including an elderly lady) to stand and wait. When I asked them if the table and seats were not rather intended for paying customers I was answered with a click of the tongue and a "Tsek". Absolutely disgusting to say the very least!
0 replies
59 months ago
Shocking service, lies and now money stolen!
I ordered and paid for a PS4 console on 30 May 2021 with the intention of it being a birthday gift on 19 June 2021 because their terms indicated that it would be dispacthed and delivered in 7 to 10 working days. On 10 June 2021, I sent an email to follow up on the order and I was told that they expect to dispatch "mid-next week". I sent an email again yesterday to follow up and this time I was told... "end of next week". This is nothing less than unacceptable! The service is absolutely shocking and communication is non-existent! I did not hear from them once unless I initiated any form of communication. It's like they have taken my money and disappeared and will also never receive a console. Seriously disgusting!!
0 replies
61 months ago
Friendly and professional service!
Friendly and professional staff who pride themselves on going the extra mile. Absolute pleasure working with them. Highly recommend Penta!
0 replies
73 months ago
Disgusting service and theft!
Absolutely disgusting service from Telkom! Biggest regret using your services! You debit my account for collection after I have already settled the account using my debit card. Now you refuse to reactivate my services or refund my payment! Now you steal my money and don't allow me to work from home during lockdown! Disgusting to say the least!
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5 (83.33333333333333%)