CN
Clara N
Active since Jul 2012
62
Reviews
0
Industries
Reviews
62 reviews13 months ago
STRUGGLING TO GET EXCESS MONEY RECOUPED
My daughter was involved in an accident last year October. The car was repaired and we paid the excess which was due. MiWay claims department or whatever section in the claims department is supposed to get the excess from the person who caused the accident. It has been an uphill battle with MiWay telling me various stories about their problems in getting the person to repay the excess. They said the person had not reported the accident to their insurance- therefore they will try to get him to pay- but it is a struggle to get through to him or something. If I do not inquire with MiWay, there is definitely no update provided to me. I called MiWay last week Monday, the 3rd March- they promised to call me back with an update- I am still waiting. I have been checking on them since December. At this point I do not know whether MiWay is still interested in resolving this matter or I must just accept that I will not get my excess back. I do not understand why I have to be on their backs if it is their responsibility, as my insurer, to recoup the money on my behalf. Perhaps I am unreasonable- but this is the 5th month after the accident- I have lost all hope. I have been with MiWay for a long time and this kind of treatment is TOTALLY UNACCEPTABLE.
53 replies
18 months ago
BAD SERVICE & LACK OF COMMUNICATION
43583220 I am greatly disappointed in the level of service that MiWay's chosen service provider Renew-It Rivonia's lack of communication and reassurance since my daughter checked in my vehicle with them on the 30th October 2024 at 07:30. Not only was there no communication and confirmation on the expected duration of repairs, my daughter also needed to call their head office to be transferred to their Rivonia branch (because when she called them directly the call isn't answered) then be told that her consultant Xolani, was busy and will get back to me with feedback, still hasn't gotten back to me. On the claim status update, it was estimated that the repairs timeline was would be 1 working day. Considering how MiWay prides itself in providing excellent service, the disappointment is bad that MiWay claims department did not even bother to respond to the email my daughter sent inquiring about the progress of the car repairs. Not only is this disappointing, it is also an inconvenience, as we have no clue when the car would be fixed and thus cannot plan accordingly. In addition, considering the negative reviews that these panelbeaters have received on Hellopeter, I do not understand why MiWay have them as their service providers. RENEW IT PANELBEATERS DO NOT CARE ABOUT REPUTATIONAL DAMAGE otherwise the service consultant would at least have tried to get in contact with their client. AS A MIWAY POLICY HOLDER THIS IS A COMPLETELY UNACCEPTABLE AND DISAPPOINTINGDISSERVICE. I would sincerely appreciate an update from Miway on the progress of my claim and from your service provider Renew it Rivonia on my vehicle repairs.
53 replies
20 months ago
Expired Greek salad
2 days ago I bought a meal and a Greek salad, online from Pedros (through MrD), from their Wonderpark branch, in the evening (18:38). The lettuce leaves were cream, the tomatoes oozing liquid- clear signs that they were not freshly prepared. I sent a complaint to Pedros yesterday morning- I was at least hoping for an apology or an acknowledgement...guess what....this morning I received an email response saying my complain TICKET CLOSED. How insignificant my complaint was...maybe they have better complaints to deal than a lousy 'off-salad'. I hope somebody gets food poisoning from your food then you will learn to take people's complaints seriously
53 replies
21 months ago
RUDE AND INCONSIDERATE TO CLIENTS
After placing an order with Cosmetology, my parcel was due for delivery today. I received a call after 13:00 that the parcel was en-route. I called a few moments ago at the number that I was called with- only to be told the person I was speaking to regarding the delivery of parcel earlier was not delivery driver. Its after 16:00, I am still at work waiting for the driver who is supposed to deliver and I cannot contact him to find out how far he is because he does not have a phone...he had to use a colleague's number because my ADDRESS WAS NOT CLEAR ON THE WAY-BILL...THEREFORE I HAVE TO WAIT UNTIL THE DRIVER DELIVERS...WHENEVER THAT IS I am not even sure if my parcel will be delivered. How does one do deliveries and not have a phone to contact clients? Does being rude and arrogant to CLIENTS make your part of your business motto? IT WOULD NOT HAVE HURT TO BE GIVEN THE DRIVER'S NUMBER SO THAT I CAN CONTACT HIM MYSELF (SINCE THAT WAS WHAT I WAS DOING IN THE FIRST PLACE) WAS IT GOING TO HURT TO GET HOLD OF THE DRIVER ON BEHALD OF THE CLIENT TO MAKE SURE THAT THE PARCEL IS DELIVERED? RUDE AND INCONSIDERATE BUSINESS PRACTICES...WHY ARE YOU IN BUSINESS IF YOU DO NOT CARE ABOUT PEOPLE???
0 replies
21 months ago
Poor service
I am very disappointed with the service received from Cosmetology, especially your delivery service, The Courier Guy. I received a call during the day informing me that they were en route to deliver my parcel. No delivery time was given. The cellphone number that the driver called me from was not even his. I just called now to check, and I spoke to someone who said they were from the Head-Office- they had just borrowed the courier driver their phone. How long must I wait for my delivery? I am not sure if I am still going to want to make purchases from you if you use unreliable courier services. When I called, the courier guy told me it was my fault that my address was not clear on their delivery waybill. The information I had put on the system when I purchased, gave a generic Groenkloof address for my address. When I requested that my delivery should be made at the library within the campus, I was not even aware that there was a problem with my address. Now I have to wait or risk my parcel being given to anybody....if it does get delivered. This is TOTALLY UNACCEPTABLE. The person I spoke to did not even care whether I will be here to receive the parcel or not...I just have to wait until the driver shows up...if he does...he will just deliver it at the University...how bad is this??? I have tried calling you to alert you to this problem- I could not get through to anybody. The voice over said whatever it wanted to and hung up. How else am I supposed to resolve a problem if I experience any. I REGRET WHY I PURCHASED FROM COSMETOLOGY....DISAPPOINTED. Please update my address according to reflect The University of Pretoria & DITCH THE COURIER GUY...useless courier service
56 replies
23 months ago
BAD CUSTOMER SERVICE & EXPERIENCE
On the 29th April I contacted Tracker to report a hanging component in my vehicle which someone had informed me that that was a tracking device. I spoke to Jonathan Petersen at Tracker and explained the scenario, and he asked me to send him pictures of the hanging component and he will get back to me as soon as possible to confirm whether or not that the component is tracking device. It is almost a month and I have not received a single response from Jonathan or feedback from tracker. I am not even sure if I am ever going to respond to my query. If the component is indeed a tracking device, Tracker definitely does not care about my safety or they would have sent their installers to check or asked me to bring the vehicle in for them to check instead of being quiet as if they were not informed. Not only is this bad customer service from Tracker, it also demonstrates that tracker does not really care about its customers' safety at all. Maybe if my account was in arrears they would have responded as this would be hurting their pockets.
53 replies
26 months ago
Debited on Expired Contract
I had a contract with Lion Minds Wonderpark and they have moved from Wonderpark and their phone numbers, both calls and whatsapp are not responded to. My contract expired in January this year, and I was paying through debit order. The debit order went through at the end of this month and I tried called Lion Minds with the hope to get through. Unfortunately the voice prompts informed of the volume of calls the call centre is receiving, at 9:00 am. I received a WhatsApp link- still my problem is not resolved because I cannot proceed with the bot. Shouldn't contracts be automated on the system so that when it expires it gets to be automatically removed from potential unnecessary debiting of clients. As mush as Lion Minds have a good product for tutoring school kids, their administration & finance/accounts departments leaves a lot to be desired. DISAPPOINTING REALLY!!
56 replies
27 months ago
I feel valued at Miw...
I feel valued at Miway...am happy with the service
58 replies
36 months ago
HANDED-OVER FOR A CANCELLED CONTRACT
In January I wrote a review about Vodacom billing me for a phone that I had returned to them. I also wrote to their customer service, and I was phoned by a consultant who acknowledged receipt of the phone, apologised for the mishap, promised to cancel the contract. I asked to send me an email confirming that the contract was cancelled. Lo and behold, today, 3 months later I received a call from MBD because Vodacom has handed me over- for the phone that they have in their possession. I even have an email confirmation that the contract was cancelled. WHAT THE HELL IS GOING ON AT VODACOM???WHY HAND ME OVER WHEN YOU SENT ME AN EMAIL CONFIRMING CONTRACT. IN ACTUAL FACT, VODACOM MUST STILL REFUND ME MY R100+ FOR THE CONNECTION OF THE PHONE THAT I HAVE NEVER USED. IF THIS IS NOT **** SERVICE, I DON'T KNOW HOW ELSE TO CHARACTERISE THEIR SERVICE. I forwarded the email confirming cancellation of the contract to pop@vodacom.co.za as per MBD consultants, I WAIT WITH BATED BREATH FOR VODACOM TO SORT OUT THEIR MESS!!VERY DISAPPOINTING INDEED VODACOM!
106 replies
Review Distribution
5 Star
12 (19.35483870967742%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (17.741935483870968%)
1 Star
39 (62.903225806451616%)