LH
Linet H
Active since Jul 2012
18
Reviews
0
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Reviews
18 reviews2 months ago
Can not resolve their own accounting issues
The most pathetic service ever - had blood tests done. Paid for the test in cash (R902.00). Then Lancet decided to double-charge me for the same tests at an additional cost of R 1702.00. For the past 2 months, I have been phoning, mailing, sending SMS to get this matter resolved - only to be kept on line for 40 - 187 min at a time - and then to get the excuse - my manager is too busy - they can not answer the phone. I will escalate the matter. This is either desperation or incompetence - either way, it does not reflect well on the company. And seeing that management is too busy to resolve the matter, I will advertise this company's lack of service to potential clients
1 reply
3 months ago
AMPATH desparate
Received service on 25/02/2026 Paid for the service on my CREDIT CARD at 05:06 in the morning. On 2026/03/18, I received a final demand from AMPATH that the account is due. This is the payment that was made on the day of the service. Today, 2026/03/19, I received my medical aid statement. Only to notice that AMPATH has submitted this account to my medical aid for payment. Payment for the same account was actioned by my medical aid at the beginning of March 2026. Is it necessary for Ampath to be paid twice for the same service, and then issue a demand for additional payment? When I spoke to AMPATH HO, their excuses they have technical issues - that is not acceptable, claiming funds 3 times.
1 reply
7 months ago
Build it and Rooftrusses Africa - not a good combination
I had a roof erected on my house. When the contractors claimed they were finished, they stated that only touch-ups were needed. It is a month later, and the company's director, Pieter, has more excuses than anything else to avoid finishing the work. Current issues: 1. The contractors drilled holes into the chromadec in the wrong places, and their solution to fix it - close it with masking tape and paint over it. 2. The facia board installed was not painted - so now half of the boards are dove grey and the others are white. And the white ones are installed in such a place that they can not be painted afterwards. 3. The faciaboards were attached - but in that process, the contractors thought it was a good idea to leave holes in the boards caused by hitting them with a hammer. 4. The side panels on the gables are installed with bubbles to such an extent that water leaks through these areas, and again, there are extra holes that are not plugged. 5. The cost of the chromadec was R 105 K - after the contractors installed the sheets - it looks like secondhand sheets due to the amount of scratches through the paint. 6. At other places, the *****s are sunk so deeply that they again damaged the chromadec. 7. Some of the *****s used missed their intended target because they could be removed by hand, so again, a few holes were drilled in the wrong place. 8. The plates used to seal off the knock on the roof were not properly fitted, so again, there is no barrier to stop the water. 9. The finishing touches on the roof are appalling, with open gaps and sections that were cut with a metal shear, and pieces just bolted onto sections where they clearly do not fit. 10. The edges of the chromadec have been bent to the extent that it can not form a seal, so again, the water can get through 11. The knocks on the roof are also full of bubbles, so it does not form a seal to prevent water flow 12. The corners of the roof - it is difficult to describe the workmanship, as the word poor installation does not provide a clear picture. At some places, the overhang is 15 cm, and at others it is 5 cm, where the roof is 10 cm. At some places, it is just a piece of sheeting that is again drilled into the chromadec with no finishing touches at all. When I spoke to the director to voice my concern, his response was:" They are only a phone call away." At present, they can not even keep to their guarantees on their website. So far, they have made promises every week to come and rectify the mess, only to cancel the appointment with the excuse that they are busy.
0 replies
8 months ago
Bad service combined with dishonest work ethics is their default standard
I contacted A247 for a blocked drain. As I used them before and their service was good, I opted to use them again and to trust them. When they were finished, the plumber opened the tap to show me the trickle of water that could not fill the basin. Later, when I filled the basin, it took 2 hours to drain. The plumber (Shaun) was phoned and his response was: " He will sort it out WHEN HE IS IN THE AREA", and that was 2 days ago. I did not withhold his payment until I was in the area of my banking app - But that is precisely what the response of this company. Strange, businesses work so hard to keep their doors open - but this company will not fix a problem for which they have been paid. The cherry on the cake was when I phoned the offices, Chantell) said that the owner would give me a call. This morning, they could not be bothered to answer the phone. And when I spoke to Shaun again, he responded that the owner would never phone a client back in the event of a problem. So, they do not just provide poor service, but also make a habit of dodging calls and being dishonest with their clients. Definitely not the same service that I received in the past.
1 reply
8 months ago
Questionable competence when dealing with the client
On a monthly basis there is a problem with my cards - and every month it is a different excuse. Today I insisted on having a meeting to get the issues resolved once and for all. 1. The person in more interested in looking at other screens that at his client. 2. It took him 15 min to realize that he had no audio - so he was rambling constantly without even looking or providing the client an opportunity to talk 3. And when the realized the suffup - he would rather engage in childish tit for tat games to try and convince me that I have 2 card - where I only have one. Is this the way FNB treats their clients or is this their option to resolve the problem. Frustrate the client, ignore the client and then childish games. At present - what you offered this morning is not even close to what you advertise and your clients should be made aware of it
2 replies
15 months ago
SERVICE FAILURE FOR 7 WEEKS - BUT I GET CHARGED
I have complained about my internet connection in January. Rain insisted that I should replace my sim card on my one Router (I have 2) due to the fact that it throughs out an error SIM CARD FAULTY. It has been 10 week with poor internet connectivity and when you send a mail - they respond we will be in touch shortly - When the phone back, they start with unplug your router and reset, then they redirect to a different tower - just to have the same issue in 2 hours time. The best of all I have been waiting for 7 WEEKS for my sim card to be delivered, but I have to be patient because they will escalate the matter. - AND THEN NOTHING HAPPENS AND THEN WE SEND ANOTHER MAIL - BUT IN THE MEAN TIME YOU HAVE TO PAY FOR SERVICE THAT IS NOT BEING PROVIDED
15 replies
18 months ago
Service at Netcare Pretoria East
Netcare makes a habit of having the wrong information on its system. I took my child to the hospital in 2011 - and the correct information was provided - They have provided me with a scan from the system and I verified that. In September last year - My husband visited the emergency room - and all of a sudden all the details were wrong. But they would not do anything to rectify the situation - they would rather just pull up their shoulders and state that it is not their problem. I requested the document where have changed my details - as they first had the correct details and now all of a sudden they have the wrong details. But that they cannot provide. Strange that a person can obtain a document of 13 years but they do not have access to a document of 2 years?? Or is this just not a priority for Netcare Pretoria East? October 2023, my son visited the emergency room - and strange this time the information was correct In May this year, I was in hospital for a procedure. I received pain management in the theater the morning. At 19:00 that night, I requested something for pain. The nurse stated that they will see to it. Needless to say after a few other requests, I got dressed at 23:30 that night to obtain my pain medication from the pharmacy because they still have not gotten around to me in four and a half hours. - Again the response was that they would have a look at it - to date no feedback. In June, my husband went in for a day procedure In July, My Mother was admitted - and she experienced the same with the pain medication, the only difference was - this time I insisted on speaking to the medical services manager - and I have to admit, after the conversation, she received better care. But it was to much to expect to end this experience on a high note. 2 weeks after she went home, I received communication with regards to test results, only to notice that again information that was REMOVED was used. The only difference is that this time test results were distributed to third parties. The excuse from the hospital was they did not update the system during admissions and after that they did not reprint the admission documents. - That was an acceptable excuse for hospital management to breach the POPI act. In November, Pretoria East listed the account of September the previous year with ITC. To do that, all reasonable efforts had to be made to contact the person. It is strange that my details were correct 13 years ago, last year all of a sudden the information was wrong. But when my son was at the emergency room less than a month later - there was no problem. This year in May and June - the information was again correct. But Pretoria East would again use the wrong info in August. And when an explanation is requested - The admin manager can not provide any other response than snide remarks and snotty comments.
10 replies
18 months ago
Makro - is this the service you are selling to clients??
I purchased clothes with no tags; thus, they collected other units from the shelves to scan for payment. Needless to say, the size marked on the units was incorrect - thus I wanted to exchange it for the correct size. The excuse was that they needed the tags and they would not sell any units without any tags on. Needless to say, the clothes remained with Makro Silverlakes. This weekend, I experimented and found another piece of clothing with no tags. I went to the till and again they collected another unit with no tags in order to scan and for me to pay. This time I obtained the transaction on video. I went to the exchange counter and again they claimed that they do not sell anything without tags. The manager was informed that it has been caught on video and again they refused to exchange the clothing or refund me for my purchase less than 20 min after it was bought on the same excuse - THEY WOULD NOT SELL ANYTHING WITHOUT TAGS. I insisted that this be escalated to senior management - again the lady refused and provided me with a telephone number - that DOES NOT WORK. Is this the way Markro *****s from their clients or is it their way of making sure they get rid of their stock with no labeling?
6 replies
20 months ago
Outsurance = Mistake with a coverup of LIE
Outsurance submitted their Debit order for the month. A day later they notified me that my insurance policy for my company was being terminated. When I enquired why, the first lady quoted information about my company that I liquidated in 2002, saying that I did not pay any installments for 22 years, which is why they are terminating the insurance. When I got around to a service consultant who could understand the problem - he could not gain access to my policy to provide a reason - he terminated the call. - Great service When I got to a manager - the excuse was that they terminated the policy by mistake - due to previous directors canceling a different companies insurance with Outsurance. When "the Sorry - It was a mistake" which they provided per email was not accepted - I insisted on speaking to a manager. The manager then claimed that they did not make a mistake and that the policy was reinstated. - Again this was communicated by mail. Is it Outsurance policy to lie to clients and to provide company details to third parties - I do believe that is against the POPI ACT. The manager then stated that he had obtained all the recordings and that he had listened to them ( in a question of 20 Min) even though I was on the phone for more than 3 hours - Again - Honesty is being questioned. I then insisted that I be provided with the recordings before 10 am today - and again Outsurance failed to supply the recordings or any other communication with regards to their stuff up
2 replies
24 months ago
NOT PROVIDING SERVICE
RAIN CAN NOT PROVIDE N SERVICE THAT THEY ARE CHARGING FOR THEIR CONSULTANTS DROP CALLS WHEN THEY DO NOT WANT TO ASSIST A CLIENT PRESENTLY I AM BEING CHARGED FOR 2 X 5 G CONNECTIONS - THE SERVICE IS MORE DOWN THAN WHAT IT IS WORKING - DOWNLOADING A 420 MB FILE TAKES 1.5 HOURS ON 5 G - AND ACCORDING TO RAIN THAT IS ACCEPTABLE.
7 replies
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17 (94.44444444444444%)